| Title: | AMIGA NOTES |
| Notice: | Join us in the *NEW* conference - HYDRA::AMIGA_V2 |
| Moderator: | HYDRA::MOORE |
| Created: | Sat Apr 26 1986 |
| Last Modified: | Wed Feb 05 1992 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 5378 |
| Total number of notes: | 38326 |
Warning: The following are my personal opinions about a mail order service. I have a Seagate ST157N hard drive. I bought it from System Eyes Computer Store a year ago. Back in December, the unit went bad. I contacted System Eyes and they recommended that I deal directly with Hard Drives International for service. They had bought the unit from HDI. The unit was covered by a one year warranty. Here's the problem: The warranty began when the store took delivery of the unit...not the customer. Absurd huh? Two months later...after sending the unit back to HDI twice (they authorized the returns and promised a replacement unit) they have sent the unit back, unrepaired, once again stating that the unit is out of warranty. I am now dealing directly with Seagate, who have agreed to replace the unit. They also said that they had been getting a lot of complaints about HDI. I would like to point out that Steve Yanco at System Eyes was very helpful in this matter. He spent a lot of time on the phone with HDI and paid for shipping. I am very pleased with his support in this matter. HDI, on the other hand...what can I say? They may be one of the biggest distributors of hard drives, but they certainly don't live up to it in the service or returns department. Buyer Beware. Randy
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 3476.1 | you can't win | WHAMMY::SPODARYK | Binary Throttle | Wed Feb 14 1990 11:16 | 11 |
System Eyes may have very helpful, but don't you think they should have handled the exchange themselves? Isn't that why people go to a dealer, and pass up the savings of mail order. I tend to feel that if a piece of hardware is in warranty, then the dealer should handle ALL the aggrevation of working with the mail order company. You shouldn't have to know, or care what middleman is being dealt with. my 2 cents, Steve | |||||
| 3476.2 | I don't fault them | HYSTER::DEARBORN | Trouvez Mieux | Wed Feb 14 1990 11:32 | 10 |
After the initial problem, System Eyes did indeed handle the situation. HDI lied to both of us. The person who told me to deal with the distributor was not Steve. Steve is the one that came to the rescue later...and now Seagate is the one who is closing the book on this mess. Randy | |||||
| 3476.3 | sounds good | WHAMMY::SPODARYK | Binary Throttle | Wed Feb 14 1990 12:54 | 23 |
re .2 That's good to hear. I purchase items from System Eyes, and it's nice to know that they will take care of business. re HDI I wouldn't pass judgement on HDI based on one incident. When my drive went south, I called Lyco (mail order) and got absolutely nowhere with the person on the phone. He didn't know anything about SCSI or Amiga's, and first tried to convince me I needed MS-DOS Vx.x to fix the problem. Then he tried to tell me that the warranty starts on the day of manufacture, not when I received it. I was supposed to have Seagate sort things out. When I called LYCO back, I made sure I got a different Support person, and after explaining the problem, I had a new drive within 10 days. Often a company's entire image is based on the one person who you deal with. That person may be incompetent, but it doesn't mean that the company is. another 2 cents, Steve | |||||
| 3476.4 | one more cent | HYSTER::DEARBORN | Trouvez Mieux | Wed Feb 14 1990 14:48 | 9 |
We dealt with several different people at HDI. The message was always the same...the unit isn't covered. We would push the issue and they would agree to replace the unit and would ship it the next day. Both times they returned the un-repaired original unit...even tho they had assured us that we would be shipped a new one. Randy | |||||