Conference csc32::consolemanager

>Couple of questions:
>
>	The operators at this customer site running POLYCENTER Console Manager
>have been using the CONSOLE CONNECT to have it look just the regular console 
>of the connected nodes.  They look at the messages just like before POLYCENTER
>    Console Manager.  I have suggested that they rely on Eventlist for
>this monitoring but change is hard.  One of the operators even mentioned to
> me "What if an event that you don't have in the Eventlist happens and we 
>don't see it?"  I studied their console messages for several months and I 
>probably have captured 95% or better the messages and put them into eventlist.
>
>	Hence, I was wondering what other sites were doing in regards to
>monitoring systems.  Can someone comment?
    
    Obviously, there is always the possibility that something significant
    will occur that doesn't trigger an event. By the same token, the
    operators could also miss something significant if they don't happen
    to be looking at the screen when it occurs. Time passes and the event
    scrolls off the screen. As far as I'm concerned, your method of looking
    through the logs and creating events from various things is the way to
    go. Most sites that I encounter rely on ENS to get the job done -
    thats why it's called Event Notification Service. You'll find a lot of
    operations folks are concerned about products like PCM because it
    allows data-centers to trim back their operations staf. Some sites have
    gone "lights-out" after integrating PCM with other tools - the
    operations staff just got automated away. 

>	Also, this customer site is running POLYCENTER Console Manager V1.6-201.
>They have been on Digital maintenance for this product.  With the transition
>to Computer Associates how should they be getting updates?
    
    They can continue to get ECO's and support through Digital. They will
    receive new releases directly from CA.
    
    Regs,
       Dan
    

� They can continue to get ECO's and support through Digital. They will
� receive new releases directly from CA.

Dan,

   just to digress slightly, do you know whether Digital On-Site teams will get
new releases direct from CA, or will we have to approach CA in some fashion in
order to set that up ? (Currently, of course, we get the Condist CDs). Also,
for what equates to 'digital internal' use, do you know whether there is now a
licensing issue ? (ie. do we need to approach CA to get licences ?)

Thanks,
Ross

    >Dan,
    >
    >   just to digress slightly, do you know whether Digital On-Site teams
    >will get new releases direct from CA, or will we have to approach CA in 
    >some fashion in order to set that up ? (Currently, of course, we get the 
    >Condist CDs).
    
    To my knowledge there is no "automatic distribution". Until further
    notice, I'll store all releases/eco's at CSC32::PCM$KITS:. This will
    cause the least amount of pain for all. 
    
    For you ftp folks, note also that there are a lot of kits and eco's 
    available via ftp. You can use any Web browser to view them from the
    following URL:
    
    http://www.csc.cxo.dec.com/home.html
    access the CXO site via the following
    
    >Also,for what equates to 'digital internal' use, do you know whether there
    >is now a licensing issue ? (ie. do we need to approach CA to get licences ?)
    
    A very good question!  The license pak will change but I have not been
    told how "Digital Internal" will obtain them. We get free licenses for
    Unicenter so we should get them for POLYCENTER. I have a con-call with
    CA tomorrow and I will ask. If they can make a generic pak that can
    be distributed to any internal site, I will make it available on CSC32.
    
    
    Regs,
       Dan