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Conference csc32::consolemanager

Title:POLYCENTER Console Manager
Notice:Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:CSC32::BUTTERWORTH
Created:Thu Aug 06 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1541
Total number of notes:6564

1455.0. "Problem w/ Connect to Console" by CHOWDA::GLICKMAN (writing from Newport,RI) Tue Dec 24 1996 12:25

Help.

	The following used to work:

	A Connect to Console and I could log in and that the OPCOM
        messages would be displayed.

	The only change I can think of is that I upgraded the DECserver
700 that is used between the PCM Alphastation and the nodes to Network
Acess SW V2.0 for DS700-08 (BL10-40).

	Now the Events window shows that the connection is made and
when I try to hit return to get username in the Connect to Console window
nothing happens.  So I end up sitting at the following:

	POLYCENTER Console Manager
        Connect/Monitor Interface V1.6
        Connected to remote console (VAXA)
        Type CTRL/E to exit or CTRL/G to escape monitor

	I actually do see an OPCOM message for one event in the interval
I'm trying to connect up and no mroe even when I try to force one (like
letting a username time out).

	When I do the CTRL/E to close the connection the Events window
does show a disconnect.

	Anybody have any ideas as to what could be the problem?

	Thanks!

T.RTitleUserPersonal
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1455.1Somemore cluesCHOWDA::GLICKMANwriting from Newport,RITue Dec 24 1996 13:4731
    A couple of more clues I want to include:
    
        PCM 1.6-201
    
    	This is to a VAX 7000 740 with a modular cable.
        Connections to 2 8820s (25 pin connection) and a DEC 3000 (modular
        but different than the VAX 7000) work fine.
    
    The DECserver port configuration looks like this for all the ports:
                      
    Character size:          8                 Input Speed:         9600
    Flow Control:          XON                 Output Speed:        9600
    Parity:               None                 Modem Control:   Disabled
    Stop Bits:         Dynamic              
    
    Access:            Remote                  Local Switch:        None
    Backwards Switch:    None                  Name:              PORT_4
    Break:             Remote                  Session Limit:          4
    Forwards Switch:     None                  Type:                Ansi
    Default Protocol:     LAT                  Default Menu:        None
                                               Dialer Script:       None
    Preferred Service: None
    
    Authorized Groups:  0
    (Current)  Groups:  0
    
    Enabled Characteristics:
    Failover, Input Flow Control, Lock, Loss Notification, Message Codes,
    Output Flow Constrol, Verification
      
    
1455.2CSC32::BUTTERWORTHGun Control is a steady hand.Tue Dec 24 1996 14:1244
    I see this problem from time to time. Since you can actually connect to
    the SYSTEM via CONSOLE CONNECT the LAT connection is okay so leave
    that alone. Since you can see Opcom messages then at least one way
    communication is working. There are several things to check:
    
       Unplug the deccconect cable from the managed systems console and
       plug it back into a VT terminal. Make sure the communcations settings
       are correct on the terminal. Now CONNECT to the managed system
       via a CONSOLE CONNECT command and when the connect is made type some
       characters. Check the VT terminal screen to see if those characters
       appeared. Now type some characters on VT terminal and check the
       CONSOLE CONNECT  "window" to see if those characters appeared. If
       both of the above tests work then the cable and terminal server port
       are okay. If one of the tests does not work do the following:
    
       1. Replace the decconnect cable and repeat the two tests.
    
       2. connect to the DECServer's console and do  SHOW PORT x STATUS
          see if Input or Output is Xoff'd. Note that "x" is the number of
          port that the managed system is connected to. If either input or
          output is xoff'd logout the port via
    
          Local> LOGOUT PORT x
    
          PCM will lose the connection to the server port and reconnect to
          it within 120 seconds. These events will be noted in the
          Multi-Line Window. Once the reconnection is made repeat the
          "character typing" tests in both the PCM CONNECT session and
          at the VT terminal. If everything works, plug the cable back into 
          the managed system. 
    
          If you still can't communicate with the managed system then
          it's console port is hung. Login to the managed system and do
    
          $ANAL/SYSTEM 
          SDA> SHO DEVICE OPA0:
    
          and post the results. I would expect you'll find a device status 
          value of 90 or 92 hex. You can reset this value with the system
          level debugger but it's risky. The best thing to do is shutdown
          and power cycle the system when convenient.
    
    Regs,
       Dan
1455.3Another test...CRLRFR::BLUNTTue Dec 31 1996 07:5955
    
    If the port is hung on the managed system, then you can check in the
    notesfile pertinent to that system to see if it's a known problem.
    Also, I usually connect the console cable from the system to a terminal
    to verify the cable as well (sort of the reverse of what Dan suggested).
    If you can login, then it's not the console that's hung.  You might
    check to see if the terminal has been set nobroadcast and do a
    $ REPLY/STATUS to verify that the console is still enabled as an operator
    (you should still get some messages, tho).
    
    Dan's test will also check the DECserver port to validate that it is
    operating properly.  While this isn't extremely common, it does happen.
    
    You mentioned that your 3000 systems were using different modular
    connections.  Were you referring to just more/different adapters
    involved, different vendors for the modular gear or what?
    
    One of the things that has changed from VCS to PCM is that there
    appears to be much less checking of the physical connection from the
    "managing port (DECServer or direct)" to the "managed system."  If the
    connection can be made using LAT to the DECserver, that system will
    "come up" under PCM.  Under VCS, unless certain signals were present
    from the DECserver port to the managed host, it wouldn't come up
    (MANY sleepless hours spent on this one).  It's a double-edged sword
    in that it's a piece of cake to setup PCM (in comparison), but there
    seem to be more places where something simple can cause a real problem.
    The additional "monitoring" in VCS wouldn't solve a console hang issue,
    as the signals would still be there and the console would still be
    hung...
    
    Dan didn't mention any issues with the port setup, but here's how we
    have our DS700-16s configured (there will be some differences):
    
    Port  1: (Remote)                      Server: DSV701
    
    Character Size:            8           Input Speed:               9600
    Flow Control:            XON           Output Speed:              9600
    Parity:                 None           Signal Control:        Disabled
    Stop Bits:           Dynamic           Signal Select:  CTS-DSR-RTS-DTR
    
    Access:               Remote           Local Switch:              None
    Backwards Switch:       None           Name:                    TLASER
    Break:                Remote           Session Limit:                1
    Forwards Switch:        None           Type:                      Ansi
    Default Protocol:        LAT           Default Menu:              None
    
    Preferred Service: None
    
    Authorized Groups:   0
    (Current)  Groups:   0
    
    Enabled Characteristics:
    Input Flow Control,  Output Flow Control
    
    bob
1455.4CSC32::BUTTERWORTHGun Control is a steady hand.Tue Dec 31 1996 14:1939
>    One of the things that has changed from VCS to PCM is that there
>    appears to be much less checking of the physical connection from the
>    "managing port (DECServer or direct)" to the "managed system."  If the
>    connection can be made using LAT to the DECserver, that system will
>    "come up" under PCM.
    
    Actually there is not that much difference. Both VCS and PCM check the
    status of all QIO's via the IOSB. If the connection drops then the
    IOSB will contain a data-set hangup error code. When this occurs on
    VCS an extra QIO is sent to the tell the LTdriver to cleanup. When this
    happens on PCM the LTA port is actually foramlly disconnected and
    deleted. Every 150 seconds a timer fires and checks for lines that need
    to be reopened and does do. In the case of a LAT connection, a new LTA
    device is created and mapped to the target server and port and a
    connection is initiated.
    
    >  Under VCS, unless certain signals were present
   > from the DECserver port to the managed host, it wouldn't come up
   > (MANY sleepless hours spent on this one).  It's a double-edged sword
   > in that it's a piece of cake to setup PCM (in comparison), but there
   > seem to be more places where something simple can cause a real problem.
   > The additional "monitoring" in VCS wouldn't solve a console hang issue,
   > as the signals would still be there and the console would still be
   > hung...
    
    Quite honestly this is a function of the decserver. VCS never did any
    signal checking in it's QIO's so it never had the intelligence to know
    if a signal was present or not not did it care. I have always used the SET HOS/DTE
    command to check connections to server ports. If it works then PCM
    or VCS should successfully connect to the server port. There's no
    question that if the server port is enabled for signal check that
    things will behave as you describe if things aren't hunky-dorey with
    signalling. I believe the VCS installation guide specially recommended
    that signal-check and signal control be turned off. Some customers used
    it so the connection would drop if someone unplugged the cable or it go
    yanked out accidentally.
    
    Regs,
      Dan
1455.5No disagreement here...CRLRFR::BLUNTTue Jan 07 1997 10:5910
    
    Mostly, WRT VCS, I never could get the initial connection if the any
    of the giblets were NOT just perfect.  Yes, O.K., many times it was 
    one of the VCS$LTA command procedures (but I've had the *joy* of
    debugging both LAT group misalignments and no node name on the DSV).
    Sometimes, I was still able to $SET HOST/DTE and get what seemed to be
    a good, but nonresponsive, connect.  However, I will not disagree, it
    is a "tool" that I'd be hard-pressed to get this stuff working without.
    
    bob