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Conference csc32::consolemanager

Title:POLYCENTER Console Manager
Notice:Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:CSC32::BUTTERWORTH
Created:Thu Aug 06 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1541
Total number of notes:6564

1214.0. "CONSOLE STATUS Causes Access Violation PCM v1.6-127 & PCM v1.6-129" by 42326::BARTLETTD () Tue Feb 27 1996 11:24

Hi Everyone,

I have a customer with the folowing configuration;

      -> VAXStation 4000 Model 96
      -> OpenVMS VAX version 6.2
      -> PolyCentre Console Manager 1.6-127

When my customer attempts to complete a CONSOLE STATUS using any of the
qualifiers e.g. /ALL, /CONTINUOUS the following access violation ocurrs.

%SYSTEM-F-ACCVIO, access violation, reason mask=04, virtual address=0002A154,
PC=00029CE4, PSL=03C00000

  Improperly handled condition, image exit forced.

        Signal arguments              Stack contents

        Number = 00000005                00000200
        Name   = 0000000C                00000000
                 00000004                21FC0000
                 0002A154                7FEAECB8
                 00029CE4                7FEAEC7C
                 03C00000                00003E7E
                                         00000000
                                         00000002
                                         00001660
                                         00002020

        Register dump

        R0 = 00000063  R1 = 000026D0  R2 = 00000000  R3 = 00000008
        R4 = 00000001  R5 = 00000061  R6 = 0002A154  R7 = 000011C0
        R8 = 000011BC  R9 = 00002548  R10= 00001660  R11= 00000F50
        AP = 7FEAEBD0  FP = 7FEAEB90  SP = 7FEAEC0C  PC = 00029CE4
        PSL= 03C00000 
                                  
I have re-produced this problem at the CSC.  I have also recently upgraded an
internal system to v1.6-129 (PCMSVR::$1$DKB500:[ECO.CFS_129]VAX62.BCK) and
completing the CONSOLE STATUS command with the /ALL /CONTINUOUS
/SYSTEM=(System_Name) also causes an access violation. Just issuing the
CONSOLE STATUS command with no qualifiers is successful.

I appricate this is not the official probelm escalation route but I would be
grateful with any help you could offer prior to raising an IPMT. 


Regards,

David Bartlett
OpenVMS Support
UK CSC Basingstoke
Mail, KERNEL::BARTLETTD
T.RTitleUserPersonal
Name		DateLines
1214.1CSC32::BUTTERWORTHGun Control is a steady hand.Tue Feb 27 1996 15:297
    David,
       Were both systems at OpenVMS 6.2? I am running 6.1 and I cannot
    reproduce this problem. Regardless, i'll reconcile your crash PC with the 
    listings and see what turns up.
    
    Regards,
      Dan
1214.2CSC32::BUTTERWORTHGun Control is a steady hand.Tue Feb 27 1996 17:5315
    I have traced your problem to the section of code that parses up the
    various command options which makes sense as it doesn't break when you 
    don't use any qualifiers. I would like to have a process dump from you
    so here's what I need you to do on the PCM engine from a fully
    priv'd account:
    
    $ install remove console$image:console$status
    $ set proc/dump
    $ cons status/continuous
    
    The result will be a CONSOLE$STATUS.DMP in the current directory. Make
    this available for copying across the Enet.
    
    Thanks,
       Dan
1214.3PCM Access Violation.42326::BARTLETTDWed Feb 28 1996 10:1510
Hi Dan,

Thanks for the prompt reply.  Both of the systems are runing OpenVMS v6.2.  I
have also asked my customer to produce the dump file but I havn't received
anything yet.  As soon as I receive the file I will put another update on this
note with its location.

Regards,

Dave B.
1214.5CSC32::BUTTERWORTHGun Control is a steady hand.Thu Feb 29 1996 19:484
    I got the dump.
      
    Thanks,
       Dan
1214.6Access Violation - update needed.42326::BARTLETTDTue Mar 05 1996 10:0214
Hi Dan,


My customer has just called me chasing a solution.  Have you any idea when you
will have any information for me about a fix for this problem? Do you want me to
IPMT this issues?


Regards,

David Bartlett
OpenVMS Support
UK CSC Basingstoke
Mail, KERNEL::BARTLETTD
1214.7CSC32::BUTTERWORTHGun Control is a steady hand.Tue Mar 05 1996 14:148
    Sorry David,
       I did find your problem just today. I've got to load the ECO 2 build
    from Monday and test it. If it works then we all we have to do is be
    patient for a couple days while SQM reviews the kit for compliance with
    DEC STD 204.
    
    Regs,
       Dan
1214.8CSC32::BUTTERWORTHGun Control is a steady hand.Tue Mar 05 1996 16:517
    The latest build still has the problem. The workaround is to pull the
    CONSOLE$STATUS image from the VAX 6.1 saveset CONSOLEECO2016.B.
    I tested this workaround on my 6.2 system and the ACCVIO does not
    occur plus it works as it should with no visible side effects.
    
    Regards,
       Dan
1214.9PCM Access Violation.....42326::BARTLETTDMon Mar 11 1996 04:4418
Hi Dan,

Thanks for the information.  I have installed the 6.1 image on to a system we
have at the CSC and it seems to work correctly.  I am going to send this to the
customer today.  I will update you when I hear from the customer.

Do you know if a perminent fix for this problem will be included in ECO 2? 
Also, have you an update on when that is due to be released?


Thanks for your help.


Regards,

David Bartlett
OpenVMS Support
UK CSC Basingstoke
1214.10CSC32::BUTTERWORTHGun Control is a steady hand.Mon Mar 11 1996 13:5413
    >Do you know if a perminent fix for this problem will be included in ECO
    >2?
    
    Indeed it will! As a matter of fact, this problem is what held it up
    and I'm glad it did. I personally could not endorse the release of an 
    ECO kit with a "broken" command!
    
    > Also, have you an update on when that is due to be released?
    
    Literally, any day now!
    
    Regards,
       Dan
1214.11Confirmation of fix in ECO 2 and working 6.1 image.42326::BARTLETTDTue Mar 12 1996 05:4512
Hi Dan,

Thanks for confirming that this fix will be included in ECO 2.  My customer has
installed the v6.1 image and it is working correctly.


Thanks for your help with this.


Regards,

Dave B.
1214.12It is OK.48219::DEGAGEThu Mar 21 1996 07:237
    hi,

That's right, I have just installed CONSOLEECO2016 on OpenVMS/VAX 6.2
and console status works very well ( with any qualifier).	

Thanks a lot.
Marielle Degage