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Conference csc32::consolemanager

Title:POLYCENTER Console Manager
Notice:Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:CSC32::BUTTERWORTH
Created:Thu Aug 06 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1541
Total number of notes:6564

1182.0. "Port loss requires a shutdown of PCM to reconnect" by CSC32::COLTER () Fri Feb 02 1996 11:34

CONFIGURATION:

2 - 4500 with 50 PCM ports monitoring UNIX and VMS systems
DECserver700 + DEChub900 as terminal servers
OpenVMS V6.1
PCM V1.6 with ECO 1.1-9 

SYMPTOMS:

When the customer checks the PCM system he notices that icons have turned 
gray, this means that there has been a loss of connection to the system that
is being monitored.  This happens anywhere from 1 to 4 times a day and
can not be isolated to any terminal server or PCM system.  When this occurs,
the customer is unable to reconnect the service and has to shutdown PCM, 
the SHUTDOWN/STARTUP cycle takes approximately 30 minutes.

At the Terminal-Server, a show port status indicates that there are
no sessions and the port status idle.  The last time this occurred, the
events for C3 had the following message:

	console link for dg44 lost
	%System-w-dataoverun, data over run - DG44 lost data overrun
	data overrun.

PROBLEM:

the customer is unable to reconnect the single port that failed and
until he shuts down PCM.  We must provide the customer with a method
of reconnecting the port without having to shutdown PCM!  The way things 
are currently running, he looses communication with 50 systems for 30 minutes 
to 2 hours a day.

   

REPRODUCABLE:

The customer can reproduce the problem by typing LOGOUT PORT X on his
terminal servers.  


T.RTitleUserPersonal
Name
DateLines
1182.1CSC32::BUTTERWORTHGun Control is a steady hand.Tue Feb 06 1996 17:5620
    This is either an environmental problem or something unique to this
    type of terminal server. PCM attempts to reconnect to a lost line every
    150 seconds aka 2.5 minutes.
    
    The data overrun bothers me as this indicates a flow control problem.
    Now, I woul dlike you to check the following sysgen params on the
    PCM engine only:
    
    
    TTY_ALTYPAHD = 1000
    TTY_ALTALARM = 320
    
    You can increase the valus but maintain the roughly 3 to 1 ratio. I use
    2000 and 640 as I have the non-paged pool resourtces (and memory) to
    support it.
    
    Regs,
      Dan
    
    
1182.2The current settings areCSC32::COLTERWed Feb 07 1996 10:5510
    The customers machines contain 64M of memory. The value of
    TTY_ALTYPAHD is 4096 and TTY_ALTALARM is 640.  I have had the customer
    set them to 2000 and 640 respectivily.  Can you direct me to a resource
    for the proper settings for the DECserver700 and 90?  The customer 
    indicates that his user manual does not contain any information on the
    proper terminal server settings.
    
    
    
    
1182.3This is the setup for a DS90TLCSC32::COLTERWed Feb 07 1996 16:2053
    
    Below please find a copy of a DS90TL setup for PCM, the setup for a DS700
    should be the same.
//============================================================================
    
    LOCAL>SHOW SERVER

Network Access SW V1.4 for DS90TL BL91A-32  ROM 2.0.0  Uptime:   7 01:10:22

Address:   08-00-2B-B0-37-2D   Name:   GUANO              Number:     0

Identification:

Circuit Timer:            80           Password Limit:            3
Console Port:              1           Prompt:              Local>
Inactivity Timer:         30           Queue Limit:             100
Keepalive Timer:          20           Retransmit Limit:          8
Multicast Timer:          30           Session Limit:            64
Node Limit:              200           Software:          GUANO.SYS

Service Groups:   0-255

Enabled Characteristics:
Announcements,  Broadcast,  Dump,  Lock


//============================================================================


    LOCAL> SHOW PORT 2
    
Port  2: (Remote)                      Server: GUANO

Character Size:            8           Input Speed:               9600
Flow Control:            XON           Output Speed:              9600
Parity:                 None           Signal Control:        Disabled
Stop Bits:           Dynamic

Access:               Remote           Local Switch:              None
Backwards Switch:       None           Name:                     PCM02
Break:                Remote           Session Limit:                4
Forwards Switch:        None           Type:                      Ansi
Default Protocol:     Telnet           Default Menu:              None

Preferred Service: None

Authorized Groups:  63
(Current)  Groups:  63

Enabled Characteristics:
Input Flow Control,  Loss Notification,  Message Codes,
Output Flow Control,  Verification