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Conference csc32::consolemanager

Title:	POLYCENTER Console Manager
Notice:	Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:	CSC32::BUTTERWORTH

Created:	Thu Aug 06 1992
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1541
Total number of notes:	6564

1004.0. "Polycenter Console Manager is already archive a system" by 54625::WILLEMSG (Geert Willems MCS-Belgium) Mon Sep 25 1995 12:13



	Hi,

	Polycenter Console Manager V6.1 + ECO kit.
	OpenVMS AXP V6.1.

	Is there a known problem with Archiving.

	Customer receives when starting CONSOLE ARCHIVE: 
	'Polycenter Console Manager is already archive a system. 
	Archive is not performed.'

	No Archive process is seen via 'show system'.
	Tomorrow, the customer will stop + restart PCM.
	- Save the logfiles in console$tmp
	- Save show system
	- Save show device/files systemdisk and datadisk(=contains archive
							  files)
	- Save show device/full systemdisk and datadisk
	- Save console edit show file

	Is there anything else we should save ?

	Thanks in advance.

	Rgds,

	Geert

T.R	Title	User	Personal Name	Date	Lines
1004.1		ZENDIA::DBIGELOW	Innovate, Integrate, Evaporate	`Mon Sep 25 1995 12:47`	10
	Geert, PCM support is dow being done out of Isreal. I suugest that you use note # 1003 for the contact list and contact them directly. I don't think they follow this notes file. And yes, it there does appear to be a problem with the archive. It's number one on the list of bugs to fix. Dave
1004.2		48579::MALRAS	Knowledge is power, en France aussi	`Tue Sep 26 1995 05:59`	13
	Dave, > PCM support is dow being done out of Isreal. I suugest that you use > note # 1003 for the contact list and contact them directly. I don't > think they follow this notes file I'm surprised with that ! I guessed that it was mandatory for a support team to answer/help product users. If no, what is the best way to log problems ? Is it IPMT or anything else ? Regards. JF
1004.3		ZENDIA::DBIGELOW	Innovate, Integrate, Evaporate	`Tue Sep 26 1995 10:20`	12
	>I'm surprised with that ! I guessed that it was mandatory for a support team >to answer/help product users. Well, the transition phase is just about over and hopefully, you will be hearing from them soon. >If no, what is the best way to log problems ? Is it IPMT or anything else ? Yes, IMPT would be the best route. It get's the management's attention when th enumber gets too high and the closure rate is low. Dave
1004.4	IPMT?	11770::REICH		`Tue Sep 26 1995 23:02`	1
	What is IPMT?
1004.5		ZENDIA::DBIGELOW	Innovate, Integrate, Evaporate	`Wed Sep 27 1995 13:24`	5
	Not sure what the letters stand for, but it's the Digital mechanism for entering software problems. Maybe somethng like Information/Problem Monitoring Tracking. dave
1004.6	IMPMT process ?	48579::MALRAS	Knowledge is power, en France aussi	`Fri Oct 06 1995 07:05`	11
	Dave, Could you tell me how to log a log in IPMT. I've installed IPMT on my system, but it seems i've to be authorized to access the IPMT server. Who is IPMT manager ? Location ? Regards. JF
1004.7		ZENDIA::DBIGELOW	Innovate, Integrate, Evaporate	`Fri Oct 06 1995 13:17`	3
	Try contacting TOOK::FRIES. He might know Dave