| Johan,
A small tutorial on filters should fix your problem...
I have explained this before, but its worth doing again, its also
easier to explain relative to the DECwindows editor, so, in the
DECwindows editor, the filter box has the following buttons...
Events... Systems...
Subsystems... Priorities...
Classes... Groups...
These buttons have associated "All xxxx" buttons associated with
them which when deselected make these buttons active.
Now, when ENS gets an event, the following occurs....
If the new event matches ...
one of the EVENTS selected OR one of the CLASSES selected
AND the new event matches
one of the SYSTEMS selected or one of the GROUPS selected
AND the new event matches
one of the SUBSYSTEMS selected
AND the new event matches
one of the priorities selected
AND the new event is not one which previously occurred within the
event interval set
AND the new event is not within the interval set
THEN dispatch all the actions listed
BUT ONLY IF they are within their individual hours for the current
day of the week.
The AND and OR parts are significant, so if you have class X of
which events A and B are members, then you only need to select
the class X, deselect the "All events" button and DO NOT select
any events in the "Events..." dialog. So, an event will match if
its name matches one which is selected (in this example none are
selected) OR its class matches one of the classes selected (in
this case class X).
--- End Of Lesson ---
So, in your customers case, the filter match will fail because they
have not selected any subsystems, they should select all subsystems
unless they are only interested in a specific one!
Cheers,
Phil
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| YoUIn addition to what Phil said, you may be getting bit by a bug in
the character cell editor. If you use the CC editor to modify a
filter it has the nasty habit of setting several of the fields so that
they filter 0 items. it does this if you walk through all the prompts
and take the default response.
Regs,
Dan
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