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Conference csc32::consolemanager

Title:POLYCENTER Console Manager
Notice:Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:CSC32::BUTTERWORTH
Created:Thu Aug 06 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1541
Total number of notes:6564

354.0. "Extract in Loop." by UTRTSC::WIJKAMP (One day, you won't drink beer, you'll drink GROLSCH) Wed Aug 17 1994 12:24

    
    
    Hello,
    
    
    A customer has a problem with the extract function. It seems to go into
    a endless loop.
    This was reported before against V1.1 (note 221).
    
    We are still using VCS 1.4 (and it will take a little while before
    consolemanager will be installed,) so I can't test this myself.
    
    The customer is using V1.5 (vms 6.1).
    
    Is this problem still there?
    What can cause this?
    What can I ask the customer to track down this problem?
    Do you need more information? (if yes, what?)
    
    Any help/answers will be highly apreciated.
    
    Thanks in advance.
    
    Ren� Wijkamp,
    MCS, SSO The Netherlands
T.RTitleUserPersonal
Name		DateLines
354.1OPG::PHILIPAnd through the square window...Wed Aug 17 1994 14:4015
  Ren�,

  It would be of enourmous help to us if you could obtain a copy of the
  customers exported database, along with the Liva and Archive data files for
  the system they are trying to perform an extract on. 

  When you have this information, let me know where I can copy it from and I 
  will take a look at it.

  As always, to ensure that this gets fixed in a timely manner, you should 
  raise an IPMT case on behalf of your customer.

Cheers,
Phil
354.2Files available...UTRTSC::DORLANDThere's always one more bug!Fri Aug 26 1994 14:496
    The customer send us 3 files , they are on UTRTSC::DUMPS:[DORLAND]
    Please let me know if this is enough information for you.
    
    Thanks so far.
    
    Ton
354.3OPG::PHILIPAnd through the square window...Fri Aug 26 1994 17:556
Ton,

  I have copied your files and will take a look on tuesday.

Cheers,
Phil