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Conference csc32::consolemanager

Title:POLYCENTER Console Manager
Notice:Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:CSC32::BUTTERWORTH
Created:Thu Aug 06 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1541
Total number of notes:6564

325.0. "CTRL/P and EXTRACT Problems..." by TNKSYS::DBROWN (With magic, you have some control) Mon Aug 01 1994 14:01

    The following questions/concerns come from my customer.  I can arrange
    to obtain any additional information that may be required.  
    
    Thanks for your assistance...
    
    ============================================================================
    
	A couple of concerns regarding POLYCENTER Console Manager V1.5:

   1. Key sequence "Ctrl P" does not halt a system any more. We have PCM V1.5
      loaded.  When Ctrl P is entered, we get: 
	
	VDHS01>
	Do you want to transmit a break? [Y/N] y
	VDHS01>
	VDHS01> 

      The system does not shut down.  There is another PCM installation at this
      plant, also using PCM V1.5.  They are expierencing the same problems.
      Our field service rep has checked the systems and all appears well 
      hardware wise.  Systems this has failed on include VAX 6000's, 
      PDP 11/44, and MicroVAX 3400's.  All have the same results.

      Pop up menu "SYSTEM STATUS" shows:

	Status 'OK',  Break Key 'Ctrl_P',  Escape Key 'Ctrl_G'	
		      Exit Key  'Ctrl_E',  Refresh Key 'Ctrl_W'

      There has been no customization of shutdown or system control features
      to disable the HALT function. 



   2. The EXTRACT feature is a killer.  The inability to review an entire
      console log is causing a great deal of concern and trouble.  Production
      systems have experienced downtime for reboots to clear a problem  that
      cannot be found.  The problem is random and unselective regarding system
      type.  Sometimes, we get a log; sometimes we have to 'touch' the console
      to get a log; sometimes we get nothing.  Occassionally, a log will have
      gaps in it.  

26-Jul-1994 14:29:34  >
26-Jul-1994 14:30:46  >
26-Jul-1994 14:30:48  >CLQ
26-Jul-1994 14:30:51  SHFLER Scheduled at 26-JUL-94 14:28:22:23 Reschedule inter
val 08 Secs
26-Jul-1994 14:30:51  FSCHLR Scheduled at 26-JUL-94 14:30:00:23 Reschedule inter
val 05 Mins
26-Jul-1994 14:30:51  VXXFPD Scheduled at 27-JUL-94 05:30:00:00 Reschedule inter
val 24 Hours
26-Jul-1994 14:30:51  >TIM
26-Jul-1994 14:31:35  14:29:05 26-JUL-94
26-Jul-1994 14:31:35  >
26-JUL-94  19:40
26-JUL-94  19:45
26-JUL-94  19:50
26-JUL-94  19:55
26-JUL-94  20:00
26-JUL-94  20:05
26-JUL-94  20:10
26-JUL-94

End of requested output - Press RETURN to exit  (this came from an 11/44 that
prints the time every 5 min. Today's date is July 28 at 13:20. I did an extract
from July 26, 13:00 to July 28, 13:00.

14:30:51 >TIM
14:31:35
14:31:35 26-JUL-94  19:50
13:20:30 28-JUL-94  12:30
13:20:30 28-JUL-94  12:35
13:20:30 28-JUL-94  12:40
13:20:30 28-JUL-94  12:45
13:20:30 28-JUL-94  12:50
13:20:30 28-JUL-94  12:55
13:20:30 28-JUL-94  13:00
13:20:30 28-JUL-94  13:05
13:20:30 28-JUL-94  13:10
13:20:30 28-JUL-94  13:15

(this is a console connect to the same system, July 27 does not display.)


    Will this be fixed in the near future?  RS/6000 systems appear to be even
    less consistant in the console logging.

At present, we have 42 systems connected to PCM, and 65 more scheduled to be
added to PCM (some of these are currently on VCS).  I have had requests to
move systems BACK to VCS because of the EXTRACT feature.

Thanks...      


    
T.RTitleUserPersonal
Name
DateLines
325.1OPG::PHILIPAnd through the square window...Mon Aug 01 1994 14:4055
Hi,

  1) All the systems we have tried both Control-P and BREAK
     on work. Are you confusing the two, Control-P IS NOT
     THE SAME as a BREAK signal. What you have done by defining
     the "Break key" to be Control-P is effectively disable the
     sending of the Control-P character to the remote console.

     Now, are your consoles expecting "Control-P" or a
     "BREAK signal" to halt them?

     If the systems expect "Control-P" then with your configuration,
     you will not be able to halt the system as you have defined
     the Control-P key to send a BREAK signal.

     If the systems expect the BREAK signal, then what you are
     doing should work and we have a potential bug which you should
     elevate to the CSC.

  2) I am sorry, I am not sure what you are getting at? Are you
     saying that you dont see the log data for the last 'n' minutes
     when you do an extract, or are you saying that you have a chunk
     of data missing in the middle of your extract?

     I have a feeling that you are not seeing the last 'n' minutes
     of data, this is to be expected and is a feature of the way we
     try to optimize disk access when logging, effectively what
     happens is...

     PCM has a ring buffer in which incoming data from the consoles
     is stored and scanned.

     When this ring buffer fills, it is flushed to disk.

     If a user performs a "Connect" or "Monitor" of the system in
     question then the ring buffer is immediately flushed and all
     subsequent new data is flushed as it is received and scanned
     for events. This will explain why you have to "touch" the
     console in order to see data in the extract.

  Ok, We can change the behaviour of EXTRACT in order to make it
  tell the daemon to flush its buffer, however, you are going to
  have to escalate this problem through your CSC if you want to
  get it done.

  All this is irrelevent for the next version of PCM as logging
  will be done completely differently! But we are not sure yet
  when this wil be available.

Cheers,
Phil




325.2CSC32::BUTTERWORTHGun Control is a steady hand.Tue Aug 02 1994 19:3213
    Phil,
      The "HALT disabled" is one of perception. Ctrl P is the default
    "break" key out-of-the-box and people aren't catching that. They are
    used to being able to type CTRL-P and the system halts and I don't
    think the message "Do you want to send a break" really sinks in. We've
    had quite calls on this. Those sites that were managing microvaxen and
    are thus used to having to send a break key aren't perceving a problem.
    The sites that use "large" vaxes are. I think we should change the default
    break key to something else Ctrl-K is good as this character isn't used 
    by default for any command line editing functions etc.
    
    Regs,
       Dan
325.3OPG::PHILIPAnd through the square window...Tue Aug 02 1994 20:2913
Dan,

  Thats what I thought has been happening, what I was contemplating doing for
  the next release was change it so that we dont have a "BREAK key", but we 
  have a "HALT Key" which could be defined as the BREAK-signal or a predefined 
  key sequence such as CTRL-P. This should remove the ambiguity as I think 
  its the work "BREAK" that is confusing people.

  Whadya think?

Cheers,
Phil

325.4CSC32::BUTTERWORTHGun Control is a steady hand.Wed Aug 03 1994 00:3211
    >This should remove the ambiguity as I think
    >  its the work "BREAK" that is confusing people.
    
    >  Whadya think?
    
    I think that is the best solution especially if it can be made node
    specific!! I've had a lot of customer feedback wanting the key to be 
    node specific as they want their operators to be able to enter the same
    key stroke to HALT the system.
    
    Dan
325.5OPG::PHILIPAnd through the square window...Wed Aug 03 1994 10:326
 Node specific! Sheesh, hold out crumb and you take my
 arm, OK, I'll see what I can do, but no promises.

Cheers,
Phil
325.6Use scan profile?GOTIT::harleyPay no attention to that man behind the curtain...Fri Aug 26 1994 20:344
How about making it platform-specific (ie, use the client's scan
profile to decide whether to send a break or ^P or whatever)?

/harley
325.7OPG::PHILIPAnd through the square window...Sun Aug 28 1994 22:3526
Ok,

  I'll run this by everyone before its too late!!

  I have added a "Halt sequence" item to each system record, this may set to
  either the BREAK SIGNAL or a control key (in the range CTRL/A thru CTRL/Z).
  users will have to have the "Halt system" privilege in order to halt the
  system, the connect/monitor/dialog functions will filter out the "Halt
  Sequence" if typed manually on the keyboard and will ONLY send that
  sequence if the designated HALT KEY is pressed (The halt key replaces the
  break key in the connect interface). 

  Does anybody have any STRONG objections to this, if so, speak now!!

  I think this makes it all less ambiguous removing some of the confusion we 
  have seen over CTRL/P and BREAK.

  In later releases if people can tell us wether it is appropriate, this
  "Halt sequence" could be turned into a real sequence if necessary so if
  your third party equipment needs not one character but a series in a
  specific order then this could be set up. 

Cheers,
Phil