| Call Oracle's support hotline. They claim to be the world's leading...
If there's anybody left to answer the phone (I know - it's a cheap shot) they
should be able to help you. We should spend as little of our time (I'm assuming
you're sales support) as is necessary to solve Oracle's problems.
I understand that it's a customer problem, too. Make sure you're customer knows
that the Oracle support option is one y'all should consider.
One of the nice things about Rdb is that the Rdb engineers work very closely
with the VMS engineers. Rdb is engineered with VMS in mind. VMS is engineered
with DECnet in mind, so that DECnet access is "built-in" to Rdb. This makes
remote access with Rdb very clean. Rdb doesn't have to worry about network
stuff; VMS does all that for Rdb.
Remote access with ORACLE and SQL*Net requires that the ORACLE software stick
its fingers all the down into the network and get around all that stuff that's
built-in to VMS (and every other OS they run on). No wonder poor orphaned
processes are left lying around.
Bruce
|
| I failed to make myself clear. Some information I placed in my intro
note should have made it into the topic note here.
1. I am not sales support. My customer is paying in excess of $100 an
hour for my Digital added value as a resident.
2. Part of the added value a customer gets from contracting with Digital
for a resident is his access to the vast experience base available
to him via Notes.
3. While I take every opportunity to promote the use of Digital products
at my customer's site, some things are simply not changeable. My
customer's reliance on Oracle is one of those things. We are consumers
of an internally developed software product, and Oracle is deeply
imbedded in that product. They have gone so far as to build Oracle
into their contractual commitments with their own customers. Changing
to Rdb is simply not an issue. (I am working on convincing them to
do all new work in Rdb, and they are receptive, but this will not
eliminate Oracle from this site.
4. As the resident VMS expert, when we have a problem on the cluster, any
problem, I am expected to diagnose, fix, and develop procedures for
handling it and/or avoiding it in the future. That being the case,
a historical listing in Notes of other manager's experiences would
make my job easier, and my contributions might help others later.
5. I, too, am not particularly interested in doing Oracle's job for them.
But I cannot wait for them to produce a better product, and I cannot insert
a better product in their place.
Your answers tell me that I am basically on my own. I accept that, though
it makes my job that much more difficult.
|
| I was at an Oracle course recently and this came up. One of the people
on the course said that they had reported this to Oracle, who said that
they were working on it. It is not fixed in the most recent (6.0.30?)
version they have received.
Apart from that, I must refer you to Oracle support.
Andrew.
|