[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference 44.370::system_management

Title:	system management communications forum

Moderator:	CHEST::THOMPSON

Created:	Fri Mar 21 1986
Last Modified:	Thu Jul 08 1993
Last Successful Update:	Fri Jun 06 1997
Number of topics:	490
Total number of notes:	2018

138.0. "System Management Changes" by ELBOW::DRAPER (Steve Draper) Wed Jun 08 1988 22:31

    The following is the text of a mail message sent earlier today to all
    ADG staff at the Crescent. Note that this does NOT mean that the
    system_management notes conference is going away!!
    
    ------------------------------------------------------------------------

As most of you will know, one of the areas of our operation that is 
scheduled to change as part of our move to the Crescent, is the management 
of our computers. We now have a resident I.S. Computer Operations group, 
and they will be adopting the management of our systems as part of their 
responsibilities.

This change is scheduled to take place over the next six weeks, starting on 
Wednesday 8th June. During this time, Jerry Thompson will be seconded to 
the Computer Operations group and will reside in their area on the ground 
floor of 'C' Block. He will assist the Operations group in learning the way 
in which we run our systems and will also monitor requests received by the 
group to ensure that they are correctly actioned.

From receipt of this memo, would you please phone extension 4040 for all
system management issues (fault reporting, account requests etc) and not 
Jerry or Wai.

I am sure that you would all wish to join me in thanking Jerry and Wai (and 
Shaun!) for the tremendous job they have done in the system management role 
over the past year.

A further announcement concerning Jerry's future role in ADG will be made 
in the near future.

Steve

T.R	Title	User	Personal Name	Date	Lines
138.1		FOOT::WRIGHT	YOu want it WHEN!	`Thu Jun 09 1988 09:56`	8
	Glad you posted that here Steve, I didn't receive it :-( mumble mumble groan groan... oh no not another contractor complaining that no one ever sends them mail that everyone else gets. :-) Tony
138.2	A lot more bovver wiv an Oper!	FOOT::NICHOLSBY		`Thu Jun 16 1988 10:15`	14
	Will Operations be taking over this Notes conference as moderators ? Do Ops. know of the this conference ? Do they know how to use notes ? Will they inform us about changes etc. BEFORE they are implemented!! For the last week our group has had nothing but bovver as a result of the change in system management, particularly when Jerry was out. And what about the printers ?????? Could someone please explain who is responsible for what with regard to the printers. e.g. stopped queues, toner, paper, faults, etc...
138.3	Ops and downs	ELBOW::DRAPER	Steve Draper	`Thu Jun 16 1988 12:08`	45
	� Will Operations be taking over this Notes conference as moderators? No. � Do Ops. know of the this conference ? Jerry will see that they do! � Do they know how to use notes ? Who can say? � Will they inform us about changes etc. BEFORE they are implemented!! Yes. Have you had any problems in this area? � For the last week our group has had nothing but bovver as a result � of the change in system management, particularly when Jerry was out. I'm afraid that there will have to be some sort of learning curve for the Ops. The way we run our systems (or want to have them run for us) is considerably different in some areas from the production systems that the Ops are used to managing. Hopefully, with Jerry's assistance, this learning curve will be fairly short. In the meantime, if you experience any serious or urgent problems that you are unable to resolve, please come and see me. � And what about the printers ?????? Could someone please explain � who is responsible for what with regard to the printers. � e.g. stopped queues, toner, paper, faults, etc... As I understand it: stopped queues - Ops toner - Ops (but Jerry will have to train them). paper - Ops should see that we have sufficient supplies. You should be capable of loading paper into the printers. This may change at some time in the future (probably when we get the distributed LN03s delivered). faults - Ops etc - well, what, exactly? If you mean clearing out of old printout once a day, I have already asked that this should be done. Steve
138.4		NECK::THOMPSON		`Fri Jun 17 1988 14:16`	24
	� Do ops know of this conference? � Do they know how to use notes ? They do now. � And what about the printers ?????? Could someone please explain � who is responsible for what with regard to the printers. � e.g. stopped queues, toner, paper, faults, etc... Try this: stopped queues - phone 4040 LPS40 toner - phone 4040 (I'm giving them a crash course) LN03 toner - DIY faults - phone 4040 All paper - Phone Facilities (Phil Coventry) Paper clearout - Yes ADG have requested that it be done every day but IS ops have not yet agreed to do it. Our stock LN03 service kits will eventually run out but as I ordered sufficient to cater for the arrival of 12 distributed LN03's on 01-May I guess that won't be for some time yet.
138.5	Is there a change in procedure ?	RDGE43::DAGLESS	It must be true:-It's in the Sun	`Thu Jul 14 1988 19:50`	15
	.4> � And what about the printers ?????? Could someone please explain .4> � who is responsible for what with regard to the printers. .4> � e.g. stopped queues, toner, paper, faults, etc... .4> Try this: .4> stopped queues - phone 4040 A problem with the LPS40 queue was reported to 4040 today. After half an hour, we were told to report problem directly to Jerry Thompson. Is the procedure to ring 4040 to find out who sho really be notified, or has the procedure changed. If the latter, could we have an update on what should be reported to who please.