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Conference ilbbak::us_sales_service

Title:US_SALES_SERVICE
Notice:Please register in note 2; DVNs in note 31
Moderator:MCIS3::JDAIGNEAULT
Created:Thu May 16 1991
Last Modified:Tue Sep 03 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:226
Total number of notes:1486

222.0. "SPEAK, OR DELETE " by POBOX::CORSON (Higher, and a bit more to the right) Sun Jan 01 1995 11:06

    
    	This is riduculous! 20 entries in a whole year. This isn't a notes
    conference, it's a morgue. Now....
    
    	I have a proposition. If sales types (and their aspiring kin)
    really want a notes conference, let's do it here. The subject matter
    should be sales and CUSTOMER support focused - no holds bared. I
    would like to see several topics; one on large accounts, one on
    resellers, one on SME, one on compensation, one on support systems,
    etc. You get the picture.
    
    	Notes should be focused on both issues, and their suggested
    field-oriented solutions. Since today is the first day of 1995,
    responses to this note should determine the conferences' future
    as a means to share knowledge and develope positive suggestions
    on making Digital a better sales-oriented company.
    
    	If nobody gives a damn, then we can all delete this from our
    notes template, and the moderators can restore valuable disk space
    on their systems.
    
    	I, for one, think it is time to be aggresive, focused, vocal,
    and share our individual talents with the organization as a whole.
    
    	Sound off, folks!
    
    		the Greyhawk
T.RTitleUserPersonal
Name
DateLines
222.1ODIXIE::MOREAUKen Moreau;Sales Support;South FLWed Jan 04 1995 08:3533
I think you have heard your answer...

This is not to say that people in this company are not active/committed/etc,
it is just that this particular notes file is of little or no interest to
them.  Given the vast quantity :^) of notes written by mid to senior managers
in this notes file, it is apparent that they do not view it as a conduit of
information from them to us.  And given the vast quantity :^) of notes among
the worker bees in this notes file, it is apparent that they do not view it
as a high priority forum.

I think this is based on 2 things:

1) Most sales people, and most mid to senior managers, don't use NOTES at all.
   No interest, no time, lack of training, the reasons are legion, but the
   bottom line is they don't do it.

2) For those of us who do use NOTES, non-technical notes files like this one
   do not tend to attract our attention, and so the "critical mass" of noters
   never materialized.  (This is not to say that non-technical notes files
   cannot succeed: DIGITAL, MARKETING, and SOAPBOX are all good examples of
   very popular non-technical notes files).  

In the case of this notes file the 2 factors combined to make it difficult 
for this notes file to be particularly active: its primary audience doesn't
do NOTES, and the subject matter didn't interest enough other people to make 
it active enough to attract the first group.

And in looking over the entries for the last 18 months (and the directory
listing didn't even fill 1 page, and boy doesn't that say something), the
majority of the notes were either queries that weren't answered or duplicate
notes cross-posted in a zillion notes files.

-- Ken Moreau   
222.2Conference support... noneSISDA::CHERNACKIn search of the ultimate cup..Fri Jan 06 1995 08:1217
    Hi.  I was the moderator of this conference at one time but due to job
    changes, I no longer am.  It is my understanding that with all the
    changes that have been made within the Sales organization, this
    conference has not been considered as part of the internal sales
    communication pipeline (from management and to management).
    
    Remember, this was Bob Hughes's conference... and we have seen a lot of
    Sales managers between then and now.  I'm not even sure who the
    moderator would be.
    
    The conference should probably be write protected or just wiped out. 
    Any thoughts?
    
    
    \\ken
    
    
222.3I'm deleting this conference, see you in HUMANE::POBOX::CORSONHigher, and a bit more to the rightSat Jan 07 1995 12:358
    
    	re:-2
    
    	Probably just wipe it out. I think it is very sad. A statement
    about the current life and times at Digital. We just do not seem to
    be able to pull it together from a management perspective. Oh, well...
    
    		the Greyhawk