Conference ilbbak::us_sales_service

168.0. "My Follow-up to COE" by JMPSRV::MICKOL (Doing Nothing, Incrementally?) Sun Nov 22 1992 23:26

From:	JMPSRV::MICKOL       "Xerox Account Team, Rochester, NY" 22-NOV-1992
							         23:22:35.62

To:	MTS$"mlo::Bob Palmer",MTS$"mlo::Jack Smith",MTS$"ofo::Tom Colatosti"
CC:	GARYG,JERRY,SONATA::IDEASCENTRAL,MICKOL
Subj:	Follow-up to COE Messages

To: Bob Palmer
    Jack Smith

Cc: Tom Colatosti
    Jerry Marterella
    Gary Grant
    Delta Ideascentral

A primary goal of the recent Circle Of Excellence event in Hawaii, in my
opinion, was to improve two-way communication between senior management and
top performers in Sales and Service. Never before in my 14+ years at Digital
have I seen such effort from senior management put forth into soliciting
feedback from first and second level employees. And although the breakout
sessions were a good idea and should have been given a higher priority at the 
event, I'm encouraged by what I saw and heard. 

As a follow-up to the COE messages, I'd like to suggest the following:

	- Analyze and make sure you understand the messages we gave you at the 
	  breakout sessions and during informal conversation.

	- Respond to the issues we presented quickly. The greatest fear we 
	  have is that nothing will be done (or perceived to be done) with
	  the feedback you have received. Quickly is 30 days or less.

	- Utilize ALL of the communication mediums open to you: Interactive
	  DVNs, Town Meeting-style local events and most importantly, in my 
	  opinion, the US_SALES_SERVICE notes conference located on GERBIL::.
	  Encouraging the entire Field organization to utilize that notes 
	  conference could be one of the most effective methods for improving
	  communication and morale within the Sales and Service organizations.
	  I believe that participation by Sales/Service upper management 
	  will significantly increase the overall activity in that conference.

There are many of us out in the trenches ready to follow your strong 
leadership down the path of profitability. Please allow us to help you 
determine the best tactics and strategies to get us there.

Respectfully Submitted,

Jim Mickol
Senior Sales Support Consultant
Xerox Account Team
Rochester, New York