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Conference ilbbak::us_sales_service

Title:US_SALES_SERVICE
Notice:Please register in note 2; DVNs in note 31
Moderator:MCIS3::JDAIGNEAULT
Created:Thu May 16 1991
Last Modified:Tue Sep 03 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:226
Total number of notes:1486

162.0. "Requesting Assistance" by --UnknownUser-- () Tue Nov 03 1992 15:01

T.RTitleUserPersonal
Name
DateLines
162.1What a wierd requestSMAUG::GARRODFloating on a wooden DECk chairTue Nov 03 1992 22:195
    Re .0
    
    Why? Trying to stuff the ballot or something?
    
    Dave
162.2.0 - wrong placeMARX::BAIRDSIS - Stow, MA dtn 276-9711Mon Nov 09 1992 18:19109
     Summary:

     Last week I attempted to use the notesfile 'system' to
     help provide a solution to a problem I was handed. I, 
     in fact made several mistakes and wound up posting the 
     message in .0 in many notesfiles where that request 
     was inappropriate.

     Since then I've been kept busy responding to various 
     moderators coming at me at various flame settings
     for the posting. I have (and still am) writing each 
     one. My apologies to each. 

     I knew the message would be useless in a short
     period of time (less than two weeks) so I did put in 
     a  log to track the conferences posted. I reasoned that 
     I could then go back and delete the message next week. 
     (I still intend to do so for the few notesfiles that 
     haven't had the message deleted.) The log idea was good 
     but it didn't work either. So, I am pursuing the deletion 
     process manually.

     
     The idea of the automated posting was arguably good 
     (efficient(?)). The mistakes made in setting up the 
     target notesfile list and in over editing the entry were 
     not good. For those errors, once again, I apologize.


     What happended:

     Perhaps sharing this will help someone else avoid the problem. 
     I'd also like to add a few words to explain exactly what went 
     wrong so there's no confusion.

     The entry was severely edited to fit on one screen for quick
     'next unseen' - unfortunately, the purpose of the request,
     business at Digital, was rather wordy and not as exact as
     I liked. The lines were cut but, no substitution of text
     was made.

     Discovered Rule 1- State the purpose clearly. If an indirect
                         description is necessary, be as open and
                         extensive as possible at the expense of
                         brevity. Indicate business, related, personal.

     I did find a short list of conferences where the entry was 
     appropriate. I even had several people check the targeted 
     conferences for correctness. I pared down the list multiple 
     times. I checked the process using a local conference to be 
     sure the autoposting worked correctly.

     Then I executed the com file - with the WRONG list of notesfiles!

     While that was happening, I pursued other activities in the 
     work place and didn't monitor the process. (mistake)

     Discovered Rule 2- Murphy was right. Provide for checking and
                        stopping automated processes automatically.
                        In any event, monitor the process.

     I am aware that notes conferences are not bulletin boards. 
     That's one thing that really hurts. The mistake caused me 
     to come across as someone who should know better and still 
     does wrong. Ouch! The price of oversight can really be expensive.

     When the mail messages from noters and moderators started
     coming I knew something was wrong!

     What I am doing, is to track down those conferences where the 
     reply still exists, delete it and, where there are replies, 
     post this explanation. I am responding to each and every noter 
     and mod that asks with an individual reply.

     I recognize and use the informational value of the notes 
     conferences on a regular basis. I am quite aware of the 
     controversies about broadcast postings in the past. 
     That was never my intent although that was the result.

     Discovered Rule 3- "Asking forgiveness is easier than getting
                        permission." Well, 'asking forgiveness' may 
                        be easier but, 'earning forgiveness' is a lot 
                        more work. 
                             "Do it right the FIRST time." 
                        Now there's one to remember!

      John Baird
      SISE::BAIRD

     P.S. 

     Just as aside to all this: 

     As to how many notesfiles got posted, I'm still discovering them.
     My best guess after working this past weekend and today is about
     300. Moderators have deleted about 50 of the entries and I'm working
     on the rest.

     Some folks raised the question of 'ballot stuffing' well, that 
     isn't and wasn't the objective. If it had been the objective, 
     it would have failed since there were only about 8 positive 
     responses. This, however, was the objective of the request 
     (6 was the target).

     So if you're tempted to try this as an exercise - believe me,
     the results sure don't come close to the effort!