| Title: | US_SALES_SERVICE |
| Notice: | Please register in note 2; DVNs in note 31 |
| Moderator: | MCIS3::JDAIGNEAULT |
| Created: | Thu May 16 1991 |
| Last Modified: | Tue Sep 03 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 226 |
| Total number of notes: | 1486 |
I am confused regarding the support the sales force is getting for
the PC320p. At the training we were given a number to call and an
access number. I called and got immediate and great help.
Now they give me another number to call and I will get a call back.
The problem is this...I am rarely in the office to receive the return
call and need to fix this machine. Is this delay temporary or what we
can expect in the future?
I love the freedom this PC gives me and how it increases my
productivity.....I would rather wait on hold a few minutes to get help
than to get a voice mail and be put in the queue again.
Anyone having these problems or have a solution?
Much thanks
CA
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 127.1 | PC hotline | POCUS::ALHEIM | Fri Jun 19 1992 15:23 | 14 | |
What are the numbers you call?
For all PC questions I have I go the PC hotline, 226-2511, depending on
how busy they are they'll either pick up or call you back.
I just spoke to Wayne up there and he mentioned that the product
managers and engineers used to physically sit in the same building and
speed up the process of difficult answers, however now they've moved
and sometimes it takes time.
Regards,
Jim
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| 127.2 | clueless support | NEMAIL::ADAM | Tue Jun 23 1992 17:02 | 10 | |
At notebook training we were given an access number and an 800 number
to call. The people there had a notebook configured exactly like to
ones we are being given. Now they tell me to call this other number
and the respondees are clueless as to the environment and
configuration.
It is very furstrating. I called five or six days ago and have had
no response since!
CA
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| 127.3 | USCTR1::JCAPUTO | MR03-3/J19 DTN: 297-4618 | Tue Jun 30 1992 10:50 | 8 | |
Thanks for taking the time to give feedback on your experience. The
support you've received (or haven't) is certainly well below the
standard I had hoped was in place. I will investigate immediately.
Jon Caputo
Sales Information Systems
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| 127.4 | great help | NEMAIL::ADAM | Wed Jul 08 1992 15:21 | 5 | |
Well, I just called the original number I was given, gave the access
number I was given and got outstanding support!
Thanks
CA
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