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Conference ilbbak::us_sales_service

Title:	US_SALES_SERVICE
Notice:	Please register in note 2; DVNs in note 31
Moderator:	MCIS3::JDAIGNEAULT

Created:	Thu May 16 1991
Last Modified:	Tue Sep 03 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	226
Total number of notes:	1486

52.0. "AIM resource?" by VIRGO::BEAUDOIN (Dave Beaudoin, Sales Training, BYO1) Wed Dec 11 1991 15:34

    HI,
    	Could someone please direct me to a source of information on AIM
    (Account Issue Management) which I believe is the new term for MAP 
    (Management Action Planning) in regards to how Digital Services handles
    customer "outage" problems?
    
    Regards,
    
    Dave.

T.R	Title	User	Personal Name	Date	Lines
52.1	VTX AIM	CLOSUS::MUNSON		`Wed Dec 11 1991 17:39`	4
	Dave, The information I believe you've requested is available on VTX. If you'll type "VTX AIM" that should get you to it.
52.2		CSC32::S_MAUFE	hottub and chains weather	`Fri Dec 20 1991 14:23`	4
	or call John Webster here in CXO as he is the exceptions manager. simon