| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 19.1 | | GRANPA::AFRYDMAN | | Tue Jun 04 1991 15:06 | 7 |
| I think this is a great idea. As I meet a new contact, I always ask
for his/her e-mail address and send a "Thanks and Test" message when I
get back to a terminal. I have been trying to put togther a
"newsletter" for my Army Lab customer base, but most of the info I see
is marked "Internal".
Avi
|
| 19.2 | | RIPPLE::KOTTERRI | Welcome back Kotter | Tue Jun 04 1991 16:25 | 1 |
| I have wished for this many times, myself.
|
| 19.3 | Check subscriptions | LURE::CERLING | God doesn't believe in atheists | Tue Jun 04 1991 18:48 | 7 |
|
There is a Customer Update that is the Sales Update with all the
internal stuff removed. You can place your customers on the mailing
list so they receive all sorts of good stuff; more than you would
want to FAX.
tgc
|
| 19.4 | Customer Update under ACCESS | UNTO::WARD | | Wed Jun 05 1991 12:02 | 13 |
|
The US Sales IS group has a development project starting this month to
put Customer Update online under ACCESS. You will be able to search for
Customer Update articles (in the exact same way you search Sales Update)
and mail them to yourself to 1) print out for customers or 2) forward
electronically for customers.
We expect to have Customer Update online by mid-summer; I'll post the
release date as soon as our project plan is finalized. Meanwhile, if you
have any ideas for features, let us know (here) -- we'd appreciate the
input.
Joyce Ward
|
| 19.5 | Excellent! | POCUS::OHARA | The Mysterious Bagman | Thu Jun 06 1991 09:13 | 21 |
|
>> We expect to have Customer Update online by mid-summer
Great news!
I've been creating my own bi-monthly Customer Update, since the "official"
version is just a sanitized version of Sales Update. I handle Insurance in
NYC, and the vast majority of the content in CU is irrelevant to my customer.
So what I do is extract the SU articles I need, sanitize them for customer
consumption, and have my secretary create an attractive package. (Now, if we
could get her a workstation with DECwrite, we'd REALLY be cookin'). I also
include a "FOCUS ON:" section, which highlights a product, technology, etc.
that tracks with my account plan (eg NAS or CDA). There are some excellent
articles and white papers in VTX for this. The latest issue of my CU
highlights ACE.
Anything that can be done to simplify this process would be much appreciated.
Bob
|
| 19.6 | User Friendly or Hardly Used | CTOAVX::CARSON | | Fri Jun 14 1991 19:02 | 17 |
| In reply to 19.4 ... any suggestions?
Yes, I find it very cumbersome to create customer "tailored" documents
from our online systems like VTX.
Having Customer Update online and the ability to search is terrific! I
won't use it for customer mailings until we can avoid re-keying or I
know (am taught) how to do so.
Once that is accomplished I would then like to be able to use the X.400
mail feature direct to my customers as was mentioned in previous notes.
The key is making it easy for the rep to accomplish these all those
steps in a VERY user friendly way... most of us never see the $prompt
anymore.
Stu
|