| Title: | US_SALES_SERVICE |
| Notice: | Please register in note 2; DVNs in note 31 |
| Moderator: | MCIS3::JDAIGNEAULT |
| Created: | Thu May 16 1991 |
| Last Modified: | Tue Sep 03 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 226 |
| Total number of notes: | 1486 |
Hi,
This may not be the correct conference to start resourcing - but I need
to start somewhere.
A customer of mine recently attended training (DEC Sponsored) on
self-maintenance. They were told that they could sign up for Hardware
telephone support, where they would have access to expertise to help
them with diagnostics and problems that they customer would then "fix"
themselves. I have spoken with numerous Hot-lines (Colorado and
Atlanta)and looked under DAS. I haven't gone back to the customer to
get the name/instructor who told them this until I tried on my own.
Any suggestions? I can be reached directly via A1 or VMS mail:
Hollace Neff @LAS
SWAM2::Neff_Ho
Thanks,
Hollace
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 17.1 | A last DASP suggestion ?;) | ODIXIE::GEORGE | Do as I say do, not as I do do. | Wed May 29 1991 10:21 | 15 |
A self maintenance customer who signs a DASP (Digital-Assisted Service
Program) agreement can choose one or more of the four standard service
modules. Module C is "Access to the Customer Support Centers" and is
described as follows:
"Access to remote hardware diagnostics and telephone advisory
support for hardware provided by Digital's Customer Support
Centers; includes access to VAXsimPLUS and SPEAR."
Check with your local Services folks by asking specifically about the
DASP agreement.
Good Luck,
Steve
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