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Conference govt02::basingstoke

Title: * BASINGSTOKE - Gateway to Wessex *
Notice:BASINGSTOKE - John Arlott lived here - then left, I wonder why
Moderator:COMICS::CORNEJ
Created:Wed Jul 27 1988
Last Modified:Thu Jun 05 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:925
Total number of notes:5875

52.0. "What's at Basingstoke TSC ?" by CSC32::S_HALL (Gimme a DEC PC & a bear with a radio) Thu Oct 27 1988 20:21

    
    Hi,
    
    	I'm curious about waht products are supported at the
    	Basingstoke TSC.
    
    	Could someone fill me in ?
    
    	Thanks,
    
    	Steve Hall
    
    	( A Yank who's coming to visit next month...)
T.RTitleUserPersonal
Name		DateLines
52.1KERNEL::BAKERWhat does "ignorant" mean?Fri Oct 28 1988 12:0039
    Steve,
    
    It's probably a case of what products AREN'T support. The TSC is
    split into 4 main groups:
    
    	1) VMS Support Group - responsible for VMS, and associated layered
    products, eg languages, VAXset products, & other odds and ends
    
    	2) Comms Support Group - responsible for anything "Comms-ish"
    eg, DECnet, PSI, DECservers, LAT  etc
    
    	3) Applications Support Group.  They are split into two sub-groups
    
    		i) Office Products - ALL-IN-1, WPS+, DECgraph, VTX,
    				DECpage etc
    
    		ii) VIA products - CDD, RDB, FMS, DBMS, Rally, ACMS...
    
    	4) PDP Support Group - All PDP O/S and layered products
    
    Currently there's a fifth group - MICROS, basically a duplication
    of the VMS group - but for MicroVMS. These groups are soon to merge.
    Also part of MICROS at the moment are the Ultrix and Workstation
    support groups.
    
    Basically, any "standard" shippable product on which customers can
    buy support is supported from the Basingstoke TSC.

    
    The TSC groups are housed within the Customer Support Centre. Other
    CSC functions are Country Support (h/w and s/w) and the Diagnosis
    Groups (again h/w and s/w). S/W Diagnosis are an interface between
    the customer and the 4 groups above. H/w Diagnosis is really what
    used to be called RDC.
    
    Hope this is of use
    
    Stephen