[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference 35.181::insurance

Title:	Insurance Industry Conference

Moderator:	ICPSRV::DOVE

Created:	Thu Feb 18 1988
Last Modified:	Wed Feb 05 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	136
Total number of notes:	551

125.0. "Admin process re-engineering???" by FULMER::GRACIE (Mafuta!) Wed Aug 07 1991 13:24

    Hi,
    
    I am interested in "process re-engineering" in Insurance administration
    - new business, claims etc. Can anyone tell me where we've run projects
    to look at admin processes, then redesigned these processes using fewer
    steps, at less cost, with less delay etc. I'd also be interested in a
    very brief description the project's vital statistics, for instance
    
    				    	Old proc	New Proc
    
    		New Business Proc.      57 steps	21 steps
    		Cost per prop		�29		�16
    		Time per prop		85 mins		32 mins
    		Internal rate of ret			+- 90%
    
    		Based on workflow software and hopefully something like
    		Smart Folder - but we're still working out how!!!
    
    regards
    Andrew

T.R Title User Personal
Name Date Lines

125.1 Barclays have done this JOCKEY::BROWNA Alan Brown @EOO Fri Feb 14 1992 08:16 5

T.R	Title	User	Personal Name	Date	Lines
125.1	Barclays have done this	JOCKEY::BROWNA	Alan Brown @EOO	`Fri Feb 14 1992 08:16`	5
	I read your note and it sounds to me like you should be talking to Diana Pringle @HHL. She has just completed a new business pilot in the UK and they are in the process of assessin gthe results at the moment. Alan

I read your note and it sounds to me like you should be talking to Diana 
Pringle @HHL. She has just completed a new business pilot in the UK and they 
are in the process of assessin gthe results at the moment.

Alan