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Conference 35.181::insurance

Title:	Insurance Industry Conference

Moderator:	ICPSRV::DOVE

Created:	Thu Feb 18 1988
Last Modified:	Wed Feb 05 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	136
Total number of notes:	551

123.0. "Laptop PCs and Claims processing?" by THEBAY::SOORENKFE (Felice Soorenko - San Francisco SWS) Wed Jul 31 1991 14:20

    Help!! I am working on a proposal for a state (Nevada)
    industrial insurance agency (ie - the Workman's Comp people) who are
    currently analyzing a total rewrite of their claims processing
    application. 

    In this analysis, we would like to include how certain emerging
    technologies could be applicable to claims processing.  Specifically, I
    am chartered to research laptop (and notebook) computers.  Do any of
    you industry marketing types have any good ideas about how field
    investigators or claims processors could use this emerging technology
    and what the issues are?

    We need to do this piece by tomorrow (of course!).  Any info would be
    helpful.

    Thanks,

    Felice Soorenko

T.R Title User Personal
Name Date Lines

123.1 Ditto for Expert Systems/Neural Networks HLODEC::CLARK No substitutions, no penalties, no time limit. Wed Jul 31 1991 19:54 25

T.R	Title	User	Personal Name	Date	Lines
123.1	Ditto for Expert Systems/Neural Networks	HLODEC::CLARK	No substitutions, no penalties, no time limit.	`Wed Jul 31 1991 19:54`	25
	Hi Felice. This isn't a reply to your note, but a similar appeal for help (look on Chris's distribution list). Anyway out there....I am working on this project too, although I am in Santa Clara. My topics are Expert Systems and Neural Networks. I can see how SIIS's claims department could use neural networks for character recognition on forms to speed form processing and for risk pattern recognition by analyzing demographic data. Any other areas come to mind? And how about expert systems? I have thought of two possibilities. One is the taking of information from the claimant. Depending on what happened, differing sequences of questions could be asked, prompted by the application. The other is as a validity check against an existing database of information on claims, a search for potential fraud, or procedural errors that slipped through the cracks, whatever. Do these make sense? Any other ideas? As Felice said, deadline for our first draft is COB Thursday (naturally), so alacrity would be greatly appreciated. Greatly. (;)} Thanks in advance, dc�

    Hi Felice.  This isn't a reply to your note, but a similar appeal for
    help (look on Chris's distribution list).
    
    Anyway out there....I am working on this project too, although I am in
    Santa Clara.  My topics are Expert Systems and Neural Networks.
    
    I can see how SIIS's claims department could use neural networks for 
    character recognition on forms to speed form processing and for risk 
    pattern recognition by analyzing demographic data.  Any other areas come to
    mind?
    
    And how about expert systems?  I have thought of two possibilities.
    One is the taking of information from the claimant.  Depending on what
    happened, differing sequences of questions could be asked, prompted by
    the application.  The other is as a validity check against an existing 
    database of information on claims, a search for potential fraud, or 
    procedural errors that slipped through the cracks, whatever.  Do these 
    make sense?  Any other ideas?
    
    As Felice said, deadline for our first draft is COB Thursday
    (naturally), so alacrity would be greatly appreciated.  Greatly. (;)}
    
    Thanks in advance,
    dc�