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Conference virke::mrmemo

Title:VAX MAILGATE for MEMO
Moderator:STKHLM::OLSSON
Created:Sat Feb 25 1989
Last Modified:Tue May 14 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:216
Total number of notes:933

202.0. ""Reply-To" addresses" by RULLE::KLASSON (Sven-Olof Klasson @GOO) Tue Aug 16 1994 10:34

A customer is using a service on the Internet where he receives mail with
some sort of news update. These mails have a "Reply-To" address that differs
from the "From" address.

The mails enters Message Router via PMDF gateway.
Internet -> PMDF gateway -> Message Router -> MRMEMO -> MEMO

The Message Router NBS file contains the following fields.

MSG[V2ENV]   Len=0006A9
    FIELD[MID]   Len=00001C
    FIELD[PDATE]   Len=000012
    FIELD[SENDER]   Len=000045
    FIELD[TO]   Len=000059
    FIELD[PERMSGFLG]   Len=000007
    FIELD[ITRACE]   Len=000044
    FIELD[HOPCOUNT]   Len=000006
    FIELD[CONTENTDIA]   Len=000006
    MSG[V2CONT]   Len=000547
        FIELD[TO]   Len=000052
        FIELD[CC]   Len=00006F
        FIELD[SUBJ]   Len=000010
        FIELD[CRTDATE]   Len=000012
        FIELD[REPTO]   Len=00006F   <===== "Reply-To" address
        FIELD[FORWDED]   Len=000003
        FIELD[ATTACH]   Len=00023E
        FIELD[ATTACH]   Len=0000D9
            MSG[TEXT]   Len=0000D2

From RFC-822:
o   If the "Reply-To" field exists, then the reply  should
    go to the addresses indicated in that field and not to
    the address(es) indicated in the "From" field.

MRMEMO does not seem to use the "Reply-To" field. Replies are sent to
the "From" address.

The customer tried with a message to VMS-mail.
Internet -> PMDF -> Message Router -> MRgate -> VMS-mail

When the message is read in VMS-mail the customer can see that the "From"
address is the "Reply-To" address of the mail that PMDF received.
MRgate has replaced the "From" address with the "Reply-To" address.

Any chance this can be implemented in MRMEMO?

Sven-Olof Klasson
T.RTitleUserPersonal
Name		DateLines
202.1REPLYTOUSERS support not possibleSTKOFF::SPERSSONPas de problemeTue Aug 16 1994 11:1020
    
    Hi Sven-Olof,
    
    You're right, MRMEMO does not support REPLYTOUSERS. There are two
    reasons:
    
    1) This was overlooked in the design.
    
    2) The MEMO Gateway protocol does not support a concept of multiple
    "reply-to" users. 
    
    Thus while a change to the MRMEMO code is possible (if not simple) it
    could only be made to support one address in the list of
    reply-to-users. If I'm not mistaken the REPLY-TO-USERS list s displayed
    in the message text provided the MRMMAN switch /HEADER_IN_TEXT is
    enabled. Correct?
    
    cheers,
    
    	Stefan
202.2Ignore extra "Reply-To" addresses would be OKRULLE::KLASSONSven-Olof Klasson @GOOTue Aug 16 1994 12:1017
Hi Stefan,

The MRMMAN switch /HEADER_IN_TEXT is disabled on the customers system.
We have not enabled this switch. Do you want us to try?

The customer does understand that MEMO can limit MRMEMO's possibilities
to handle multiple reply-to addresses.
As it is now this does not work as expected in the customers point of view.
It would be an improvement if MRMEMO replaced the "From" address with the
first "Reply-To" address, and ignored possible extra "Reply-To" addresses.
The customer consider this as more correct then the current behaviour.

Is it possible to change MRMEMO to use "Reply-To" for this customer?

Thanks
Sven-Olof
202.3Extra functionalitySTKOFF::SPERSSONPas de problemeTue Aug 16 1994 12:2126
    
    Hi again,
    
> The MRMMAN switch /HEADER_IN_TEXT is disabled on the customers system.
> We have not enabled this switch. Do you want us to try?

    It would be interesting to see what happens. I have no possibility to
    test it myself since I can't generate messages with REPLYTOUSERS set.
    Another possibility is to copy an NBS file with REPLYTOUSERS here, so I
    can test a few options.
    
> The customer does understand that MEMO can limit MRMEMO's possibilities
> to handle multiple reply-to addresses.
> As it is now this does not work as expected in the customers point of view.
> It would be an improvement if MRMEMO replaced the "From" address with the
> first "Reply-To" address, and ignored possible extra "Reply-To" addresses.
> The customer consider this as more correct then the current behaviour.
>
> Is it possible to change MRMEMO to use "Reply-To" for this customer?
    
    As a support action, no. For a fee, yes.
              
    cheers,
    
    	Stefan
202.4What about notifications?STKHLM::OLSSONAnders Olsson, DC SwedenThu Aug 18 1994 09:3613
    If MRMEMO was to replace the "Sender" attribute with "Reply-To" in
    messages going from MR to MEMO, this would mean that any notifications
    from MEMO regarding this message (delivery, non-delivery, receipt) would
    also go to the "Reply-To" destination. Is that expected?

    One possible "solution" to this problem would be to mask out (remove) all
    notification requests from messages where "Sender" is replaced by
    "Reply-To". But then noone would get any notifications.

    When this is taken into consideration, does the customer still think the
    change would be more correct than the current behaviour?

    Anders