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Conference virke::mrmemo

Title:VAX MAILGATE for MEMO
Moderator:STKHLM::OLSSON
Created:Sat Feb 25 1989
Last Modified:Tue May 14 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:216
Total number of notes:933

200.0. "Wrong non-delivery with non existant memo-id" by SUOSWS::SUOGS2::MOOG (Ute Moog) Thu Jun 09 1994 13:24

Hello again,

maybe this has been discussed already, but I could not find it.

Customer complains, that when sending a message from DEC (VMSmail, Mailworks, CC:Mail via 
Postmaster for LANs/WANs) to MEMO addressing several users the following happens:

If one of the MEMO users does not exist, and this user is somewhere in the middle of the dist list, the 
non-delivery receipt returned contains the user name of the next user in list.
Example:

MRM.user1
MRM.user2
MRM.usern
MRM.user4   is the dist list

usern does not exist.
Nondelivery receipt contains: user4 does not exist.


If the non existant user is the first in the list, then the non delivery receipt contains the right user name.

Thanks for any help
Ute
T.RTitleUserPersonal
Name		DateLines
200.1Maybe a MEMO problem - need traceSTKHLM::OLSSONAnders Olsson, DC SwedenFri Jun 10 1994 21:1430
.0> If one of the MEMO users does not exist, and this user is somewhere in
.0> the middle of the dist list, the non-delivery receipt returned contains
.0> the user name of the next user in list. Example: 
.0> 
.0> MRM.user1
.0> MRM.user2
.0> MRM.usern
.0> MRM.user4   is the dist list
.0> 
.0> usern does not exist.
.0> Nondelivery receipt contains: user4 does not exist.

    Is this a new customer or has the problem suddenly appeared?
    What versions of MEMO and MRMEMO?
    Is DDS in use, what options?

    My initial guess is that MEMO is doing something wrong. There was a
    related problem in this area in MEMO version 3.1.something.

    Could you get a trace of this? Either with
	1) SNATRACE
	or
	2) DEFINE/SYSTEM MRMEMO$LOGMASK 20 to get a trace of the message
	   sent to MEMO (the trace appears in the MRMEMO log file).
	   The non-delivery from MEMO can't be traced in any nice way with
	   MRMEMO, so the best way is to use MRNBSDMP on the non-delivery
	   MR message that MRMEMO creates.

    Anders
200.2some infoSUOSWS::MOOGute_moog at suoWed Jun 15 1994 17:2517
    Hello Anders,
    
    this is a new customer to me, but with all the changes around...
    It is Degussa and as far as I know they have MRMEMO for a while.
    
    I have seen the same problem at Bosch already, so it is not totally
    new.
    
    Degussa has MRMEMO 2.1 (no patches)
    and MEMO V.4.xx .
    I am not sure about DDS validation, but I will ask.
    SNATRACE ? I have to ask them, if they can do it, but they are very
    nice...
    
    I' ll gice more info shortly
    Ute
200.3No DDSSUOSWS::SUOGS2::MOOGUte MoogWed Jun 22 1994 10:5614
Hello Anders,


no chance to get a trace until 6th of july (that is when I am onsite).

They do not use DDS .

I have tried the same thing at BOSCH, but it worked there (they use DDS validation MR Sender -> MEMO).
But theyhave patches as well.

I will try to give you more info soon.

Ciao
Ute