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The attached messages discuss a WinHelp bug that appears
when you compile a file that has any three-character topic
IDs (from RoboHelp95)... You get the following error message:
An internal error has occurred. An error file has been copied to
c:\volume.err
(On another PC, the error is copied to c:\.err)
Either do not use three character topic ids (preferred), or do not
link to a three character topic id from a bulleted or numbered list.
Thanks to Bob Govoni for tracking this down.
(Bob is one of the "trail blazers" using RoboHelp95.)
Kathy
From: DEMON::GOVONI "DTN 227-3268 - Today's a gift, that's why it's called the
present. 14-Jan-1996 2223" 14-JAN-1996 22:23:54.12
To: @[GOVONI.PEM]HELP_TEAM.DIS,ZENDIA::OLMSTEAD,56649::HAKKARAINEN,GABEL
CC: GOVONI
Subj: Robohelp 95 bug - tried with Word 6.0 for NT and Word 7.0
Hi,
Pat Spoerl and I have uncovered the strangest bug I have ever seen in
a help authoring tool.
I duplicated this on three separate PCs. Try this:
1. In a new or existing help file, write "cut" on a line by itself.
(Do not type the parentheses.)
2. Select "cut" and link it to a popup topic. This assumes that
you do not have a topic called Cut.
3. In the dialog box for the link, create a new popup titled, you guessed
it - Cut. Put in any text for the text portion.
4. Once done, compile and check out the link. Everything should work
fine.
5. Now, select the linked text "cut" and click on the bullet icon to
make it a bulleted item. It should still be linked to the topic, Cut.
6. Recompile. The bug is such that the help won't compile. Instead
you'll get the error:
An internal error has occurred. An error file has been copied to
c:\volume.err
(On another PC, the error is copied to c:\.err)
In that file, you'll see:
HCRTF 4.01.0950C:\WINTOOLS\COMMON\LCMEM.CPP(531) : Assertion failure:
Heap is corrupted
Try the whole process again, but use "copy" instead of "cut." The error
won't appear.
By the way, the same error will appear with other words. But I haven't
narrowed down those words yet.
If anyone does try this. Let me know the results. When I talk to
Blue Sky, I'd like to tell them how many different PCs had the same
problem.
Regards,
bob
From: DEMON::GOVONI "DTN 227-3268 - Today's a gift, that's why it's called the
present. 15-Jan-1996 2205" 15-JAN-1996 22:08:34.46
To: @[GOVONI.PEM]HELP_TEAM.DIS,ZENDIA::OLMSTEAD,56649::HAKKARAINEN,GABEL,PATS
CC: GOVONI
Subj: More on Robohelp bug
Hi,
In addition to the word "cut" causing a failure when it is in a bullted list
and linked to a popup topic of the same name, I have found another
word that does the same thing - new.
I sent e-mail to Blue Sky software. Still waiting for a reply.
bob
From: DEMON::GOVONI "DTN 227-3268 - Today's a gift, that's why it's called the
present. 17-Jan-1996 1621" 17-JAN-1996 16:29:27.90
To: @[GOVONI.PEM]HELP_TEAM.DIS,ZENDIA::OLMSTEAD,56649::HAKKARAINEN,GABEL,PATS
CC: GOVONI
Subj: Workaround on Robohelp bug
Hi,
First, it's not a Robohelp bug , it's a Winhelp bug.
Second, the problem is when you have a three-character topic id, not just
new or cut.
Either do not use three character topic ids (preferred), or do not
link to a three character topic id from a bulleted or numbered list
(kinda silly solution).
I have discussed this with Blue Sky tech support, and I sent e-mail
to the winhelp forum.
bob
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