| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 5282.1 | | CAMPY::ADEY | PC Server...now there's an oxymoron! | Sat May 10 1997 12:12 | 10 |
| re: Note 5282.0 by JOBURG::HARRIS
This might help:
http://www.imc.das.dec.com/ccs/helpdesk.htm
or you might try the Exchange notesfile (CHEFS::MS_EXCHANGE)
to find a solution to your problem (whatever it is).
Ken....
|
| 5282.2 | Help Desk Phone #'s | CSC32::MEREOS | | Mon May 12 1997 08:13 | 39 |
| Try this:
Sandra Mereos
Placing a call to the CCS Help Desk is the most efficient way to get
your computing and telecommunications questions answered and your
problems fixed. CCS support personnel are required to fix problems in
their Help Desk queue before they may address any other customer
support issues. Queues are constantly monitored and daily meetings are
held to make sure problems are resolved as soon as possible. When a
call is placed to the Help Desk, there is often a wait before someone
is available to talk to you. The time spent waiting is usually less
than it would take to find someone to help you. The Help Desk is a
direct line to the CCS group that supports the area of your concern.
In place to handle your calls are regional Help Desks that maintain
databases for their area and links to other Help Desks. Currently,
there is also a Help Desk that primarily supports global business
production applications that reside on computer systems that are
physically located in New England. Below are the Help Desk telephone
numbers for end users of CCS services that are located in the Americas:
User Location Help Desk Telephone
Number
New England, New York, New Jersey DTN: 223-2420
External: (508)-493-2420
United States other than New England, DTN: 343-2468
New York, New Jersey External: (800)-332-2468
Canada DTN: 621-4111
External: (613)591-4111
Global Business Production Applications DTN: 297-6100
External: (508)467-6100
|
| 5282.3 | | ALFSS2::MITCHAM_A | Andy in Alpharetta (near Atlanta) | Mon May 12 1997 11:55 | 5 |
| My <wag> is that this individual is in Johannesburg (sp?) S. Africa.
So, though well meaning, it is doubtful those numbers will be of any
use to them.
-Andy
|
| 5282.4 | Exchange Help Desk | NQOS01::skiing.mpo.dec.com::WorkBenchUser | | Mon May 12 1997 14:28 | 4 |
| Here is a listing for SBU Helpdesk for Exchange support. DTN 223-2222
Here is a listing for Non-SBU Helpdesk for Exchange support. DTN 223-2420
|
| 5282.5 | Toll free for the masses | ICS::CLELAND | | Tue May 13 1997 12:16 | 11 |
| The CCS 800 # is functional from anywhere in the continental
United States, and Canada also.
It dials quite nicely in all Six New England states, as well as
New York & New Jersey.
800-332-2468 routes geographically, routing to the regional CCS desk
depending on which state it is dialed from. And yes, it works in
Canada, routing to Kanata.
But the CCS web site is the way to go (as previously mentioned).
|
| 5282.6 | | MILORD::BISHOP | The punishment that brought us peace was upon Him | Tue May 13 1997 12:19 | 2 |
| But Ivan Harris is in Johannesburg South Africa - an 800 number
doesn't help him much...
|
| 5282.7 | Worldwide listing included | ICS::CLELAND | | Tue May 13 1997 12:44 | 6 |
| "The web site is the way to go"...
(It has listings for CCS helpdesks, worldwide)
If that doesn't help, there is a notes file for Africa
on OASS::AFRICA.
|