| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 5148.1 | What ever it takes! | CSC32::D_DONOVAN | SummaNulla(The High Point of Nothing) | Wed Feb 19 1997 14:08 | 9 |
| If this "Mission Critical" customer has a Service contract with
us, have them install the "free" DSNlink software that the MCS/CSC
organization provides. It has a "FLASH" feature that will send customers
"time critical" information such as BLITZ reports.
There is also a location off of the Digital Web site under services
that posts this information also (sorry don't have the URL handy)...
Dennis
|
| 5148.2 | Yours the same as ours? | CSC32::S_WASKEWICZ | | Wed Feb 19 1997 17:38 | 6 |
|
Whats your definition of "Mission Critical"?
If its the same as CSC's definition, then they may have assigned
account technical personnel for specific customers, who would know
this stuff and keep the site apprised of issues proactively.
Its part of their charter/contract for "Mission Critical" Support.
|
| 5148.3 | Want some GOLD? | 26031::ogodhcp-125-128-71.ogo.dec.com::Diaz | Octavio | Thu Feb 20 1997 11:15 | 11 |
| Expanding on previous notes. The norm is that we communicate to
customers, using DNlink, info on critical mandatory patches MUPs.
All other non-critical patches are "listed" in our service databases
and is the customer's option to install them.
And as -.1 states, we offer GOLD level of service (p.k.a. Mission
Critical) that proactively recommends customer installation of newly
issued patches.
Octavio Diaz
MCS PM&D
|
| 5148.4 | More questions! | WOTVAX::HILTON | Save Water, drink beer | Thu Feb 20 1997 12:01 | 10 |
| >> the "free" DSNlink software
Is this available on Digital UNIX?
re GOLD level of service, is this available in the UK? I've not heard
of it before.
Thanks,
Greg
|
| 5148.5 | "Gold" in Europe with Release 3b | 26031::16.124.40.56::Diaz | Octavio | Thu Feb 20 1997 12:52 | 12 |
| As part of the Service Menu Release 3b being introduced in Europe, the
new Software Support offer, SWS, includes services levels comparable with
the US "Metal" levels. In the SWS offer Premium 1 (level B) is equivalent
to "Silver"and Premium 2 (level A) to "Gold".
Most likely we will standarize worldwide on the metal nomenclature in
FY98.
/OLD
|
| 5148.6 | use the services gateway | DSNENG::KOLBE | Wicked Wench of the Web | Tue Feb 25 1997 19:09 | 16 |
| The URL for service tools and patches is
http://www.service.digital.com (for the US gateway)
From there customers can get kits for several "free" products.
Much of what we call free in the services space means "free once
you have purchased a support contract". DSNlink can be downloaded
(yes, it works on DUNIX) and installed but until you get the secret
key it won't do much. However, many patches really are free and so
are several field test productsa customer may signup to use.
DECevent and EDEX are also there for customers to use.
There is currently a bit of a tiff between the Digital home page
and the services gateways. The Digital pages won't point to us.
There are several gateways around the world but I don't know all
the URLs. liesl
|