Conference 7.286::digital

    The "success share" issue has been clobbered to death in the past.
    If you are expecting a payout anytime soon,  all I can say to you is
    good luck. I personally, would rather be somewhat surprised to see
    it versus waiting week to week expecting it. My guess is, and only
    a guess, there will probably be some bomb dropped around the time of
    the current quarters' earnings announcement that will negate any such
    payout. Anyway, MHO
    DT
     

SuccessShare is given by territory or in our case by organization (MCS 
Corporate).

I received a message from Peter Mercury yesterday informing that we met the 
target profit and customer satisfaction goals, therefore
we will be getting the mid-year bonus (0.75% of salary) on February 20th, 

So I would assume that the other MCS groups should be hearing something 
soon.

/OLD

P.S. I already have a set of golf clubs on order :-)

    Those of us who are part of territory orgs are really pleased that some
    Corp org staff may be in receipt of payments in the near future.
    
    In the territories we may, perhaps, get a payment for FY97 between
    October '97 and January '98 - when you can share our joy.
    
    In the meantime pardon me if I can't get excited or sympathetic over
    complaints about delays in your mid-year payments.
    
    Nick

	re .3  If I understand the base note... I think the 'complaint' is 
	the lack of timely communications concerning specifics...  
	
	The dangling carrot is beginning to appear as yet another mirage. You 
	know, a little like on time performance reviews and salary actions for 
	folks who consistently bust their @** each and every week, year in,
	year out as does the base noter.

	The issue is, we're told to expect a action, i.e. Ms. Wallace stated 
	in a November email message;

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
From:   NAME: Janet Wallace
        FUNC: V.P., Americas MCS               <WALLACE.JANET@A1@SALES@PKO>
To:     See Below

        I am very pleased to announce the approval and implementation of
        the U.S. AMCS FY97 SuccesSharing Program. We have made some
        positive changes in our program this year with the measurement
        at the CBD level, and improvements in the milestone and Customer
        Satisfaction payment dimensions. I believe SuccesSharing
        will be a major element in sharing the rewards for achieving our
        customer and stakeholder objectives for FY97. I know how difficult
        this past year has been for DIGITAL and MCS, however I expect that
        this year will provide the opportunities for more favorable
        achievement of our business goals.
        All AMCS U.S. employees are eligible for SuccesSharing unless you
        receive a communication over the next two months on eligibility in
        another AMCS program. Eligibility is limited to one program.

        SuccesSharing is based on Contribution Margin and Customer
        Satisfaction goals, as was last year, but at different organization
        levels for different groups. FY97 SuccesSharing basic objectives are:

        - Reward the group/team efforts in achieving and "beating"
          the business objectives
        - Increase teamwork and employee involvement
        - Improve business and individual practices for profitability
          and future growth of our business

        You will be receiving a brochure that explains how the incentive
        program works. In addition your local managers will receive further
        information to announce the program and answer questions.


        Please remember that we are all customers of each other. The
        quality and timing of our responsiveness in Services will make
        the difference that will effect the loyalty of our customers,
        our profit and contribution to the company, and our growth as a
        business. SuccesSharing is part of sharing the success of your
        group's performance to our business objectives. Let's work as
        a team and make FY97 an extremely successful year.

        Happy Holidays to you and your families

        Janet Wallace
        V.P. Americas MultiVendor Customer Services
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

	Then in December we received the following;

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
From:   DECATL::"[email protected]"
To:     @all_csc, @alloc
CC:     M_WISLER@DEC:.alf.decatl
Subj:   FY97 SUCCESSHARE Program

Dear Team,

In the next two weeks you will be receiving detailed information regarding
the FY97 SuccesShare Program. I wanted to let you know that, based on our
proposal, the CSC criteria for qualification will be based on the
achievement of the US Contribution Margin & the CSC Per Event Customer
Satisfaction Survey. There will be milestone payouts to each qualifying
part of MCS after the second quarter. Based on this year's financial
outlook, our opportunity for qualifying is excellent. As you know, the
higher the margin contribution performance and customer satisfaction, the
higher our payout will be. The measurements of success are very fundamental
and focus on the entire team being successful supporting our customers as
well as ensuring that the interests of our shareholders are met.

Please make sure that you play your part. There are many ways to ensure
success. Leveraging new business opportunities (new sales, upselling, etc.)
is one of them. Ensuring we anticipate the needs of our customers by
understanding their environment and working with our Territory partners to
craft solutions that meet the customers' needs is another. But - most of
all, being true service professionals who care about our customers, who
understand the importance and value of our commitment to deliver what we
sell with the highest level of quality, is the true key to success.

I hope we will help maximize the CSC and MCS SuccesShare payout this year
proving that there is money to be made in being excellent!

Best regards,


Elizabeth
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

	I regret that the territories are not to receive anything before 
	'98-ish.  It sounds as if little has changed since I was in the 
	field.  But your sympathy/sarcasm are mis-directed, not to mention 
	unwanted.

	The base noter is a grunt like myself and was asking a question of
	the community at large because, apparently management has nothing to 
	share on the topic at this time (well over half way thru Q3).

	Anyone with any knowledge to share on the particulars of the plan, 
	which is the question the base noter asks, will be well received.
	Slamming the base noter for asking is not.

	Regards

    ........
    ....Dang,....I got a $25.00 and a $10.00 dollar American Express gift
    just  last  year. The  amount  was reported  to  the IRS as my social
    security number was required as collateral before I could acquire the 
    checks. Don't  misunderstand me I'm not ungrateful, however even as a
    field  servant 35 skins is not "point something percent" of my yearly 
    salary.
    
    8*()
    
    Bob
    
    P.S. The merchants out here in LALA land examined the checks as if they
    were some of that yang money before they reluctantly cashed them.

     Wrong note likely, but Intel is sharing the success lately - 

     they'll all be receiving a monetary payment equal to 27 days pay. 

    	How can that be? Didn't I read somewhere else in here that Alpha
    penetration was pushing Intel into dire straights? Maybe they're just
    delirious from all the fun they're putting into those Pentium chips.

    
    In MCS sales, every month there is a commission check, if you've earned
    it.  Or supposed to be.
    
    MCS sales has not received commission on sales for Q2.  Some folks
    are owed quite a large sum.  This is not a bonus or profit sharing. 
    This is basic compensation.  Not being paid.  There is no indication of
    when the checks will be forthcoming.

    Why is it that when I try to SEND/AUTHOR, it tells me there's
    no such user at that node?
    
    And nobody by that name in ELF....
    
    Surely, if he/she is asking about SuccesSharing, they couldn't be a
    contractor....
     

    Ya gotta be quick these days... :-(
    
    FJP

    I wanted to reply to this note, because so often all that we
    hear in here is the negative..the bitchin' and moanin'..then
    no follow-up.  (I tried earlier to mail the basenoter directly, 
    but didn't have any luck).
    
    SuccesSharing, in MCS, is a very well run program, with an
    organized, considerate, and thorough program manager.  Because
    MCS is such a large organization, working to ensure that
    SuccesSharing is effective and successful is a big job for
    him.
    
    Effective communication is of the highest priority to him,
    and thus we undertook the following to keep employees
    informed:  the week before Christmas a brochure was mailed
    to AMCS employees explaining the entire program, the eligibility
    criteria, and the amount of the awards to be paid out based
    on specific (WRITTEN_DOWN_IN_BLACK_AND_WHITE) goals that the 
    organization needs to meet over the course of the fiscal year, 
    and the timing of the two payouts.  
    
    (I, personally, have not seen another organization who prints in 
    black and white what the goals are while there's still time for 
    an employee to contribute to reaching those goals, or anything 
    explaining in as much detail how their SuccesSharing programs work.
    There is even a web site for Digital folks to access.  I'm not
    good with this, but I found it by going the to the AMCS homepage,
    then doing a search, using "successharing" as the key-word. Now, 
    if that's not getting the message out there, I don't know what is).
                                                                     
    Then, once the final results for Q2-end were known, and we knew
    who of the entire AMCS population would be eligible for the mid-year 
    payout based on those results, a memo was sent to the AMCS employees
    who would be receiving a SuccesSharing check.  The checks were
    then in employees hands the following week. 
         
    Of course, readers of this note, were left hanging.  No one in AMCS 
    took the time to say "Hey, wait, I got my check.  The program worked."
    
    I think I need coffee now :-)  

>    informed:  the week before Christmas a brochure was mailed
>    to AMCS employees explaining the entire program.

I was tempted to enter a note about this but didn't...

I had gotten a plain ol' envelope in the mail that looked like the typical junk
mail I so oftern receive.  No indicatiuon anywhere on it of who it was from. 
As I was carrying it to the watebasket to throw it out I decided to take a
peek, just to see who would be so stupid to send out a piece of mail with no
meaningful return address. 

lo and behold, it was my MCS success share brochure!  I wonder how many people 
threw it out without ever opening it as I almost did...

-mark

I'm with Mark on this one. I almost threw out my Success Share
info unopened thinking it was yet another piece of junk mail. 
Of course now, most of the junk mail promises me more money. :*)
liesl

    Jeez.....tough crowd.  Guess there's just no "winning" here.
    You're damned if you do, damned if you don't.
    
    Sue

>    Jeez.....tough crowd.  Guess there's just no "winning" here.
>    You're damned if you do, damned if you don't.
    
    I think you can win here but it's going to take some consistent effort,
    plus learning from your mistakes.  At this point, most of the workforce
    is so jaded and disgusted by management that it's going to take some
    real effort to turn things around.

    
    The folks I've known in my 23 tenure that have learned from their
    mistakes made them a valuable commodity. Most of em were let go.
    
    The managers that seem to make bondhead decision after bonehead
    decision are considered an asset and held on to! The ones that
    fail misurably ie: Sid Ferales (When he hired on, the troops
    were pi$$ed, after he's gone, most of the people are STILL PI$$ED!)
    and I'm sure he got a pretty whopping parachute, right Bob?
    There are two sets of rules in Digital, and the 'don't do as I do,
    do as I say' crowd has the upper hand......FOR NOW.
    
    Tough crowds don't just happen. There tough cause the majority
    of management in this company has made them that way!
    
    Maybe that's the problem. We got too many 'managers', and not nearly
    enough 'Leaders'.
    
    hmmmmmmmmm
    
    
    chet

    Yep, SuccesSharing did work as advertised.
    
    So now, I'll take my $100 and go buy me a new car.
    
    Meanwhile, the people at a certain car company in Dearborn are getting
    profit sharing checks of $1000s.

    And at a certain chemical company in Kingsport, TN, the payout is
    16.75% --- for everybody!  That is down from last year's payout ----
    30% !!!
    
    

    SuccessShare doesn't work as well as .11 would have you believe. First
    of all, SuccessShare is for Digital Services, not just MCS. Everyone in
    Digital Services received the aforementioned e-mail regarding the
    program, which also indicated that there was a second program for
    "management", and individuals could be a member of one or the other
    program, but not both. EVERYONE received the message about the Q2
    payout and when to expect a check. Unfortunately, not all people who
    were part of the "management" program had been so informed, so they
    believed they were part of the non-management group. When their checks
    DIDN'T arrive as indicated, a lot of confusion followed. So I would
    recommend that whoever is in charge of sending the messages via Readers
    Choice, make sure that the recipients are actually part of the program
    you're talking about and save a lot of confusion in the future.
    
    Debbie
    

    Could someone post the e-mail messages here that "everyone received",
    so that everyone can really receive them?
    

Sorry, but I deleted it, but from your node I see your in Europe. The 
message I received was addressed to MCS Corporate and A/P employees in 
the US.

    From the NSIS point of view, it was sent to NSIS HQ people who reside
    in Stow, MA (OGO). This particular program was specifically for HQ
    people as "field" people were particpating in some other programs
    
    Debbie