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Conference 7.286::digital

Title:	The Digital way of working

Moderator:	QUARK::LIONELON

Created:	Fri Feb 14 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	5321
Total number of notes:	139771

4729.0. "www.service.digital.com/help" by OTOOA::RANGER () Wed Jul 17 1996 10:51

    Hi,
    
    Does anyone know who manages or takes care of www.service.digital.com?
    This the "Multivendor Customer Internet Services" site. 
    
    I have a number's of customers who've been refered to this site to get
    access to server patches They've all said they cannot access info
    on how to proceed.
    
    I've tried it, and was successful from an internal IP node. I went into
    "patches", then "contract access". From this menu I try to access
    "complete document on accessing patches from ftp.service.digital.com",
    clicked on it and got the info needed to proceed. For some reason they
    cannot open or get to this document. 
     
    The customers get as far as going into "contract access" and viewing
    the menu of choice that is there. When they try and access the
    "complete document on accessing patches" they get an error
    "could not connect to ftp server". The pages they are trying to
     access are file://ftp.service.digital.com/info/how_to_ftp_patches.
     Is there some security restriction they should know of, or is this
     error simply due to a connection limit?
    
     I would appreciate any pointer to someone I could speak to about
     this problem.
    
      Thanks in advance...
    
      J.P Ranger
      dtn-640-7165

T.R	Title	User	Personal Name	Date	Lines
4729.1		BBRDGE::LOVELL	� l'eau; c'est l'heure	`Wed Jul 17 1996 11:00`	7
	E-mail to [email protected] or if urgent, log a call to the INTERNET queue at the Colorado Springs CSC, or call direct to ops coverage at DTN 592-5279 I know that they are on short cover this week - so please be patient /Chris.
4729.2	Thank You...	OTOOA::RANGER		`Wed Jul 17 1996 11:08`	3
	Merci Chris...
4729.3	the generic description	DSNENG::KOLBE	Wicked Wench of the Web	`Thu Jul 18 1996 15:58`	6
	I'm not Jack or Jim but... The most likely reason the customer's access is failing is that they are not broadcasting their node id. The gateway does a check back to see if the node that comes in is who it says it is. The actual technical language here has been deleted frm my memory banks. liesl