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Conference 7.286::digital

Title:	The Digital way of working

Moderator:	QUARK::LIONELON

Created:	Fri Feb 14 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	5321
Total number of notes:	139771

4631.0. "Preventive Maintenance for Warranty systems" by ZPOVC::PHILIPLOW () Sun Jun 02 1996 23:44

    Hi,
    
    I am wondering whether this practice is a localised issue or is there
    any  warranty policy that describes the following:
    
    - For system warranty, customers are asking for Preventive Maintenance
      for their systems, eg Alphastation 600 or 250.
    
    - In the past, we do perform two PM for large systems like VAX 6xxx,
      7xxx systems
    
     
    Can anyone provide some help on warranty status vs preventive
    maintenance ?
    
    
    Thanks,
    Philip

T.R	Title	User	Date	Lines
4631.1	Service Plan	GIDDAY::MAK	`Mon Jun 03 1996 02:47`	19
	Philip, Alphastation 600 Product Service Plan (available from TIMA database for details) states the following: PRODUCT SERVICE INFORMATION --------------------------- Service Tools and Attributes: Planned Service Maintenance (HW only): None Planned Customer Maintenance (HW only): None Hope this helps, Nelson
4631.2	not covered under warranty	STOWOA::JACOBSON_A	`Mon Jun 03 1996 10:20`	4
	PM's are not covered under warranty anymore for any of the new systems (Alphaservers or Alphastations) Alice Jacobson
4631.3	Thanks	ZPOV05::PHILIPLOW	`Tue Jun 04 1996 03:20`	3
	Hi, Thanks for the input.