Conference 7.286::digital

4576.0. "Netrider User in Ghana Needs Help" by TNPUBS::PHALEN () Fri Apr 26 1996 18:30

I am posting this note on behalf of a customer in Ghana who has 
questions about the Netrider product.  He does not know how to get in 
touch with Digital support in Ghana.  Can anyone help him?  

Thanks,
Alice

Here is a copy of his inquiry:

>> From:   LKGMTS::LKGMTS::MRGATE::"DASMTS::PMDF::austin.ncs.com.gh::ecobank" 
>> 18-APR-1996 14:19:11.20
>> To:     TNPUBS::PHALEN
>> CC:
>> Subj:   NETRIDER PROBLEM.
>> 
>> From:   NAME: ecobank ghana <[email protected]@PMDF@INTERNET>
>> To:     NAME: Doc_Quality <Doc_Quality@lkg>
>> 
>> 
>> Hi, I am currently implementing the Netrider Solution to enable
>> clients of our bank log in to our Unix Server and quiery their 
>> accounts.
>> I have set up an icon that enables automatic login as described in
>> the online help under the topic 'WROCLNT Command Line' My problem 
>> however is that immediately the link is established, the 
>> icon is displayed without the modem lights being displayed. Secondly, 
>> after the telnet session to the server is complete, the only way 
>> to disconnect the line is to click on the 'Remote Office Windows Client' 
>> icon to get the Remote Office Windos client Window.
>> 
>> I would like to
>> 
>> 1. Automatically launch the Modem lights after clicking on the created 
>> icon
>> 2. Automatically disconnect the line after terminating the Telnet Session
>> 
>> PS, I may not have addressed this problem to the correct quarters however,
>> it is the only EMail address I got from the Documentation. If U cannot 
>> help, could U kindly forward this to a section within your outfit that can 
>> help.
>> 
>> We are running our banking application on a Decstation 5000/240 and 
>> are currently upgrading to the DecAlpha 1000/266.

        

I've forwarded this to NetRider engineering. Perhaps the NPB support folks here
in LKG can help.

cheers,

joan

    
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    Should you need an on-site support person, do drop a line.
    jc

    A passport isn't enough - you'll need a visa too.  They'll issue them
    while you wait, it takes two days and that's how long you have to wait.

    Hi  
    
    From a DIGITAL Sales and MCS point of view, Ghana is supported by
    C.D.G. (Country Distributor Group) team, based in France.
    We have a DIGITAL Distributor in Ghana: N.C.S.  The General Manager is Nii
    Quaynor (ex Digital employee : DEC Engineering). May be this is the
    reason why you receive this mail.
    I know that we was in contact with this customer for a BID. The upgade
    (DEC 5000 -> Alpha 1000) and NetRider was part of it.
    The Ghana sales responsive is currently traveling throught Africa and I
    am not able to get in touch with him right now but as soon as I get him
    I will inform about this request, and tring to get more information.
    Could you just gave me the customer contact name, write down a mail or
    giving me a phone call. Anyway the rigth procedure should be that this
    customer contact N.C.S.
    
    Let me know,
    
    Regards
    
    Alain  (858-1470)
                                                        

Thanks for your responses. 

Regards,
Alice