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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

4516.0. "Digital now sells PCs through scrap dealers ?" by MROA::SRINIVASAN () Mon Apr 01 1996 01:28

    
    
    I went to the KGP computer show at Willimington MA yesterday to pick up
    some PC software and few other PC junk ( 28.8 fax modem etc ). For
    those of you who don't what a KGP show is  - This is a computer show
    where several clone PC vendors buy- sell - trade PCs and PC related
    parts, software etc.. This is not a fancy trade show - But  more like a
    flea market !. I have seen dozens od DECies in this show all the time.

    In one table I was shocked to find out that one vendor was selling  Digital
    brand PS/2 key boards ( With AT adopter cord ) for $15 ( Including tax) 
    Part number for this product he was selling was clearly marked in the
    cartoon as  FRPC   - FA. I was really surprised at the price for
    this product and he had a huge stack of them and was selling it like
    hot cakes. First I thought he was selling some stolen goods etc.
    He was even giving receipts ! However there was a 2 page brochure of 
    the products he was selling. I was surprised to find the following item 
    in the brochure :

    This is what was mentioned in the advertisement !

    486 DEC PC SYSTEMS W/DX2-66 CPU
    4MB RAM
    1.44 MB Floppy Drive
    OS/2 Mouse 
    101 Keyboard
    2MB SVGA port
    2 Serial Port
    1 Parallel port
    1 SCSI II
    Token Ring Network
    17 " SONY SVGA Monitor
    ==
    With All Usual software and documentation in the original box 

    List price for the entire system was $999!

    I was surprised at the advertisement in the brochure. I asked him
    whether this is indeed a Digital system and his answer was YES ! 
    also bragged all goods are in the original package. !

    Considering fact that this guy was advertising and selling openly means
    most probably he got these goods officially in an auction or otherwise.
    I am guessing probably someone in Digital sold these excess inventory
    at a throw away price and it is now hitting the gray market openly.

    I am sure lots of employees within Digital would have gladly purchased
    these systems if only the EPP program has been much more aggressive.
    I am sure many employees would have benefited. I mean those employees
    who wanted to buy a PC for themselves or their kids, who went to a
    Gateway or A colne vendor just because Digital PCBU prices were too
    high. Probably by introducing an aggressive discount thor emplyees, 
    Digital could have gotten rid of the excess inventory and  would have 
    received more money ( and lots of good will ) than what they 
    probably got from a scarp dealer ! Yes Folks ! It appears that Scarp
    Dealers are now officially recognized channel for DEC products !

    Well ! It is none of my business where such things are sold. ( Even
    though I never thought gray market is an official channel strategy
    for Digital. probably things have changed ! Hey Big Elephants are 
    dancing ! What we small creatures can do ? ;-) 

    Regards

    Jay

    PS : By the way the name of the company which was selling the Digital 
    key boards for $15 another DEC PCs cheap is 

    BNF Enterprises
    134 R Newbury Street
    Rt 1 South
    Peabody, MA 01960. 
    Ph 508 536 2000.
     
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4516.1Computer Shopper vendorsWHOS01::ELKINDSteve Elkind, Digital Consulting @WHOMon Apr 01 1996 09:332
    A number of mail-order vendors that advertise only in Computer Shopper
    are carrying Starions.  I assume somebody dumped some inventory.
4516.2QUARK::LIONELFree advice is worth every centMon Apr 01 1996 09:595
Sounds more like a Venturis, which I've seen in piles at Building #19
(a New England "insurance sale and discontinued items" chain, though the
SCSI and token ring adapters give me pause....

				Steve
4516.3CATMAX::SKALTSISDebMon Apr 01 1996 12:153
    which Building 19 did you see these at?
    
    Deb
4516.4QUARK::LIONELFree advice is worth every centMon Apr 01 1996 12:527
Nashua - but this was a couple of months ago when they were having a special
sale of computer equipment.  I imagine that we unload bunches of
discontinued models to "salvage" places the same as other manufacturers do.
Too bad that they aren't offered to employees at the same prices rather than
the unrealistic prices offered by the ServiCenters.

				Steve
4516.5Procedural Inflexibility?!?KAOM25::WALLDEC Is DigitalMon Apr 01 1996 13:3921
    I'll stick my neck out on this one...
    
    Someone has a CC (cost center) with a bunch of obselete(?) PC's/parts.
    
    Someone in Digital wants to purchase. The finance procedures say the
    receiving CC must pay "standard cost". They decide that if their CC is
    to be billed at current price they will buy "new" instead (which may
    even have a lower st. cost than the "old" stuff).
    
    The CC finaly decides to "broker" the stuff to recover some real $$$ -
    at probably 25� to 50� on the $...maybe more, maybe less.
    
    Now in the long run the original CC took a bath on the material. If
    they could have written down some of the value (let's say comparable to
    an offer from a broker) the EPP folks could have picked it up and
    marked it up some for sale to employees; or for that matter through
    DIAL to other CC's!
    
    Rob Wall
    
    
4516.6A jobber ???STOWOA::KALINOWSKIMon Apr 01 1996 16:085
   re .0
    
     The address looks like a company that used to lease DEC PCs and buy up ex
    lease equipment from DEC. Used to be a note on this in the older IBM pc 
    notes file. 
4516.7but wasn't it offered to employees....SMURF::MENNERi'm gonna plant a weeEEping willow...Mon Apr 01 1996 22:2846
          
    ********************************************************************    
    	 
    	                       MARCH MADNESS SPECIALS
    
           
    ********************************************************************
    
    
      	MODEL    MODEL #  STYLE  CPU  MHz  MEMORY  DRIVE  PRICE 
      	
          Celebris   821AA-03   SL   486  66     8M    270MB  1,099.00 *M/M
          Celebris   821AA-WC   SL   486  66     8M    540MB    999.00     
          Celebris   830AA-03   SL	 PEN  60     8M    270MB  1,179.00
    *M/M
          Venturis   854AA-WB   SL   486  66     4M	   270MB    759.00
          Venturis   856AA-WB   SL   PEN  60     4M    270MB  1,049.00
    
          THESE MODELS INLCUDE: 15" SVGA color monitor (PCXBV-PC);
    MS-DOS/Win 3.11;
          Mouse; 101 Key Keyboard; 1 Year Return To SERVICenter Warranty.
    
          SL = SLIMLINE     PEN = PENTIUM   *M/M = MULTIMEDIA       
    	
          * Multimedia Kits in above 821AA systems inlcude 2X CD Drive,
    sound card, 
    	speakers.  Multimedia Kits can be added to all other models.  See 
    	pricing below.
    
          WARRANTY EXTENSION UPGRADE:
    
          2 YEARS     95.00  (Return to SERVICenter on Digital PC; all
    third party 
                              options and upgrades will carry the original
     		          manufacturer warranty.  This warranty is for new
    PC 
                              purchases only.)
    				
    
          UPGRADES:  All hardware and software upgrades are available for
    new PCs, 
          and the PCs you already own.  All upgrades are installed,
    configured and 
          tested at your local SERVICenter.
    
    
4516.8Re .-1: Who was it offered to?PATRLR::MCCUSKERTue Apr 02 1996 10:310
4516.9CSLALL::HENDERSONPlay ball!Tue Apr 02 1996 10:3911


 It was indeed offered to employees.  I had an Email message on it (which
 I just deleted this past Friday).  It was coupled with a deal on a low
 interest loan with DCU.




 Jim
4516.10QUARK::LIONELFree advice is worth every centTue Apr 02 1996 13:014
My point was that the prices charged employees are much higher than those
Digital got from the salvage dealers.

				Steve
4516.11.0 really is a dealLJSRV2::INGRAMoopsTue Apr 02 1996 13:117
	Well, if the package in .0 has a 17" Sony monitor, then that would
	add a few hundred to the value of the system making it a much better
	deal. The "March Madness Special" only included a 15" monitor.

Larry

4516.12economies of scaleR2ME2::DEVRIESMark DeVriesTue Apr 02 1996 13:568
> My point was that the prices charged employees are much higher than those
> Digital got from the salvage dealers.
    
    Of course, Digital's overhead in single sales to employees must be much
    higher than it costs them to ship a truckload to a salvager, too, don't
    you think?
    
    -Mark
4516.13QUARK::LIONELFree advice is worth every centTue Apr 02 1996 14:345
I imagine so - after all, Digital doesn't do anything "for the good of the
corporation" anymore.  Everything is judged on how it will impact each
cost center's bottom line.

					Steve
4516.14BNF, a ooooold memory thereNEWVAX::PAVLICEKZot, the Ethical HackerTue Apr 02 1996 21:119
    re: .0 BNF
    
    If that's the name I remember from way back, they used to sell all
    sorts of electronic scrap parts and the like.
    
    They are most likely legit and most likely dealing in goods that we
    dumped.
    
    -- Russ
4516.15MROA::SRINIVASANWed Apr 03 1996 02:3415
    re .14
    
    Yes ! They are a scarp dealer. They seems to be legit. My friend
    bought has ordered the DEC PC from them. ( based on their flyer ).
    They have indicated to him that these are in original boxes, unopened.
    My friend told me that they will give him a receipt stating that they
    are selling a DEC PC. So I am convinced they are legit.
    
    My only question is " Why PCBU did not give a aggresive discount to 
    the employees, instead decided to sell it to the scarp dealer ". In my
    opinion they could have sold the PCs to the employees at the same rate they 
    are selling to scarp dealer. It will be interesting to find out what 
    kind of warranty they offer on these PCs and who provides the warranty 
    service.
    
4516.16<...SCRAP..dealer...>MAASUP::TAPProb tapp.....ph.# 410-750-5939Wed Apr 03 1996 03:202
    
    I know it is late, but it is SCRAP dealer..8*)
4516.17Maybe he sells cliffs as well? 8*) 8*)CHEFS::RICKETTSKRebelwithoutapauseWed Apr 03 1996 04:409
      Perhaps, rather than asking DEC to sell this stuff through EPP it
    would be better to just try to get someone to inform people when it is
    going to be flogged to a dealer at knock-down prices, and let employees
    know how to contact the dealer to buy it? That could be done
    electronically (eg VTX Readers Choice), and would take very little time or
    effort compared to handling individual sales to employees. From the sound
    of it, you'll almost certainly get a better deal that way as well.
    
    Ken
4516.18SNAX::ERICKSONWed Apr 03 1996 10:577
    
    	It probably comes down to how is effects taxes and the bottom line.
    If you sell the stuff to a scrap dealer at a loss as excess inventory,
    you can write it off. If you sell it to your employee its an employee
    benefit and you can't write it off.
    
    Ron
4516.19one of the old "gold mines"CSSREG::BROWNCommon Sense Isn&#039;tThu Apr 04 1996 15:3910
    BNF is the latest incarnation of the old B&F (Boniface and Fink)
    surplus store in Peabody, Mass, used to be on 119 Foster st. in a 
    big old brick mill bldg. I believe it's now run by Pete Boniface's 
    sons, Frank Fink sold out or left many years ago. I used to be one 
    of the Saturday morning "regulars" way back in the early 70s, along
    with the visits to Meshna, Eli Heffron's in Cambridge and an occasional
    trip to Young Engineering.
    
    Today it's ham radio fleas, ESS in Manchester and an occasional local
    computer show.
4516.20If Apple can figure it out, why can't we???DECWET::FARLEEInsufficient Virtual um...er....Thu Apr 04 1996 18:0912
Re: .18,
(If you sell it to employees you can't write off the loss)

That's funny, because Apple just did EXACTLY that with excess inventory
from an over-estimated Christmas retail season.  Heck, you didn't even need
to be an Apple employee, you just need to KNOW one.
I know because I got a Performa 6200 (street price of $1800 even now)
for $1300 through this program.  With monitor, 8MB memory, 1GB disk,
CD and tons of software, it's gotta be at a loss. 

Apple also reported operating losses based on liquidating overstocked 
inventory.  Think they're not connected?
4516.21HDLITE::SCHAFERMark Schafer, Alpha Developer&#039;s supportFri Apr 05 1996 09:385
    hey, a scrap dealer won't return anything, or ask for repairs, or
    complain about older software, or demand an update to the firmware for the
    known bug in the...
    
    Digital employees, on the other hand,...
4516.22sad but truePCBUOA::BEAUDREAUFri Apr 05 1996 10:536
    
    
    re: .21  you hit the nail right on the head!
    
    gb
    
4516.23No support is fine... as long as its cheapCONSLT::OWENStop Global WhiningFri Apr 05 1996 13:4610
    re .21/.22
    
    I would be perfectly happy buying a PC from Digital if it was a) super
    cheap, and b) came with absolutely NO support of any kind.
    
    But rather than even offering it to us, they send them to a scrap
    dealer... that's what's sad.
    
    -Steve
    
4516.24MROA::SRINIVASANFri Apr 05 1996 16:1724
        I just called PC COMPLEAT to buy the following item. I was told that
    the item will not be available till May30th ,. Even then he was not
    willing to give me a definite date.  He said that the manufacturer (
    Digital ) has not shipped the products ( He did not know I was a Digital 
    employee). He also said that he is expcteing the products from HP,
    Toshiba and IBM in another 2 weeks !

    So I guess we are missing the boat again ! We will advertise for a
    product. When the customer tries to buy it we will tell them it is not
    in stock and give them a delivery of 60 days and by that time this
    product becomes outdated and we can turn around and sell it to a scarp
    dealer ! Sheesh - I guess this is called TIME TO MARKET.

	Product I wanted to buy was

        DEC HiNote Ultra II 133MHz 	FR-P87WG- AA
        16MB memory Upgrade             KTV-ULTRA /16
        Lithium Battery                 FR-PCPSH-AB
        Mobile Media kit                FR-PCP8D-W1
        Megahertz Modem                 XJ4288

        Total order value would have been just $6K. 

      
4516.25QUARK::LIONELFree advice is worth every centFri Apr 05 1996 16:564
Yep - I exchanged mail with a user on CompuServe who had cash in hand, wanting
to buy an Ultra II.  None to be found.  He bought an HP instead.

				Steve
4516.26Forget about an Ultra IIJUMP4::JOYPerception is realityFri Apr 05 1996 17:118
    From what I understand from a person in the PCBU, they have already
    sold the entire production line of the Ultra IIs (don't know to who,
    maybe distributors). No more will be built. Ultra VPs are still
    available although not shipping yet. Don't know if PCs Compleat is one
    of the places that got some Ultra IIs or not.
    
    Debbie
    
4516.27SYOMV::FOLEYInstant Gratification Takes Too Long.Fri Apr 05 1996 18:029
    Sounds to me like digital is getting out of the pc market by default, I
    spoke with a customer last week who wanted 50 machines, they'd be
    talking to her Alpha, implying she's already a customer, but no one had
    any digital pc's to sell her, and no one would call her back from
    digital. She ordered the Compac's instead.
    
    She was probably calling no-longer-manned phone numbers.
    
    .mike.
4516.28Have order...will build!KAOM25::WALLDEC Is DigitalTue Apr 09 1996 13:3810
    re .27
    
    Boy I hope there's a VP or some other "Empowered" type person following
    stories like this up. ie: your has rung by now and you have been asked
    (nicely) to provide details/contact names so that someone can go
    express our sincere regrets and extend an invitation to buy from us
    again (in fact it may not yet be too late).
    
    r
    
4516.29QUARK::LIONELFree advice is worth every centTue Apr 09 1996 14:196
Re: .28

I have to assume that this was written as sarcasm, otherwise it is not
illustrative of the way things work at Digital.

				Steve
4516.30KAOM25::WALLDEC Is DigitalTue Apr 09 1996 14:3620
    Well, the VP part was a cheap shot but we have one or more for every other
    function you might think of 8^). I was hoping that someone might be in
    a position to follow up on this [granted it is logistically difficult
    since there is no clear geography indicator other than the author's
    node].
    
    Fifty PC'c to have been ordered last week. That's probably 100 - 200K$.
    Probably not yet shipped from a competitor (although the order is in
    the pipe). So if someone could get on it and fill it with something
    from the channels overstock that is credited with the PCBU
    slowdown...oh, I forgot...Digital doesn't sell PC's. Anyway, if someone
    could fill it with a day or three of "major sucking up" (to coin a
    phrase from the movie "Pretty Woman") it would be some terrific RIO.
    
    3 days labour for 150K$ sale?
    
    What, did I miss something here?!?
    
    Rob Wall
    
4516.31MROA::SRINIVASANWed Apr 10 1996 00:3015
    Hey ! I am still holding nearly $5K+ to spend on a Hi Note Ultra II . If
    only they can give me one ! PC Compleat will take my order, but cannot
    promise me delivery even on May 31st 1996. They are not even sure
    whether they will even get any notebooks from Digital. To be honest I
    talked to several sales reps from PC compleat and I got the same
    answers. One person even said they can sell be other brands ! So what 
    can say? I work for Digital and I still cannot to buy a Digital notebook. 
    I do not like to carry around an HP or IBM notebook. But I guess I have 
    no choice !
    
    Jay
    
    PS: This memo was NOT written out of any sarcasm- But out of
    frustration in dealing with PCBU. Is it too much ask for a meaningful
    delivery date ?  Why advertise if you cannot sell one ?
4516.32USAT05::HALLRGod loves even you!Wed Apr 10 1996 08:138
    Jay:
    
    ever hear of the 18 month leadtime for pdp's?  digitalsold many at
    triple digit margins...maybe someone in SLT went back into the future
    and thot of this wonderful idea...
    
    time to wake up, slt...if the lead time suck on our products, "they"
    will just buy elsewhere.
4516.33What a business model!!!NQOS01::nqsrv318.nqo.dec.com::SteveSGoin&#039; for growth!Wed Apr 10 1996 08:449
Re .32

Just a quick comment... "triple digit margins"...

Neat trick, given that margin is defined as a percentage that profit (either 
gross or net) is of selling price, i.e., CAN NOT EVER be triple digits (can 
you sell something that costs nothing?).

SteveS, who sells lots of stuff, but even I ain't THAT good :-)
4516.34"Your call has been transferred to a..."SYOMV::FOLEYInstant Gratification Takes Too Long.Mon Apr 15 1996 21:0510
    re .28
    
    Nope, nothing has "rung", the VP of
    "sucking-up-to-customers-going-elsewhere" apparently hasn't been filled
    yet. Did you really expect anyone to follow up? I figure that this is
    one teeny little illustration of how badly we are missing the boat.
    
    Or maybe a better example of trimming a little too close to the bone.
    
    .mike.
4516.35MROA::SRINIVASANTue Apr 16 1996 00:0111
        I have not received any phone calls yet either ! By the way I have received
    a standard Form letter from a VP from PCBU, addressed to my Digital 
    office address, asking me to become a Digital PC reseller !  WOW ! They 
    cannot even take  my single order for a Notebook, But want me to become a 
    Digital reseller ; -)  I guess some telemarketing firm which is
    managing this mailing campaign forgot to remove Digital employees from
    the mailing list :-)

    Jay ( Who regrettably will make up his mind to buy another brand notebook 
    tomorrow,since Digital brand is NOT available ! ).
     
4516.36ATLANT::SCHMIDTSee http://atlant2.zko.dec.com/Tue Apr 16 1996 09:5810
> I guess some telemarketing firm which is managing this mailing
> campaign forgot to remove Digital employees from the mailing list :-)

  Gee, I'd have wondered if it was *DELIBERATE*! :-)

  I can hear the schemers now: "...not only would we lose headcount,
  and DIGITAL-noting headcount at that, but we'd gain another sucker,
  err, valued Digital reseller!"

                                   Atlant
4516.37MROA::SRINIVASANTue Apr 16 1996 10:2627
    re .36
    
    Hmm.. I wondered about this also . So I went back to the letter and
    read again to understand hidden message ( if any )..
    
    The letter reads :
    
    Dear Reseller,
    
    Few weeks ago I wrote to tell you how you can use the selling power of
    groupware to deliver more servers than ever... Through one of the most
    exciting promotions in Digital Marketing history.
    
    Blah .. Blah .. Blah
    
    The letter is signed by  Raymond L Weadcock,VP & General Manager Americas
    PCBU.
    
    The letter is address to my office address with the correct mail stop.
    Who ever launched this promotion probably bought the mailing list from 
    some magazine. They could have simply told the telemarketing firm to 
    eliminate the Digital employees from the mailing list ! I wonder how 
    many employees from our competition got similar letters;_). 
    
    Jay
    
    PS: By the way this is the 2nd letter folks !
4516.38Do what it takes to do your job, not the PCBU's!ZPOVC::GEOFFREYWed Apr 17 1996 22:5119
    re: buying PC's from the competition ...
    
    Unfortunately, the Field (at least where I am) has a long tradition of
    buying laptops from our competitors, because we either can't get one
    from Digital, or they are outrageously priced, even at internal cost.
    In my own area, it's not uncommon to see NEC, Compaq, or IBM laptops in
    use, even when going to customer calls or when doing work onsite.
    
    Bottom line: you are just another customer to the PCBU, and not a very
    valued one at that. You have to act like a customer and not be a victim
    to the Digital madness; do your evaluation of the models on the market,
    including price and availability, and buy the one that meets your needs.
    
    Take a look at the announcements in last week's PC Week about the new
    models from Compaq and IBM, they look very competitive to Digital's new
    Ultras, and according to my CompUSA resource, they'll hit the shelves
    in large numbers at the end of the month.
    
    Geoff