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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

4369.0. "Up-to-date WWW.PC.DIGITAL.COM page" by DIODE::CROWELL (Jon Crowell) Tue Jan 16 1996 12:33

    
    I just went to the www.pc.digital.com web page looking for
    information on High Note computers...  
    
    ..The first page says "DECEMBER 95"...
    
    ..The High Note page doesn't give a clue what the difference is between
      the Ultra and standard (other than looking at the specs).
    
    ..I looked for Option part numbers for Hinote.. The options page is
      under construction and only lists monitors...    
    
    I went to the IBM home page and could see lots of info on the
    Thinkpad and related options...   
    
    
T.RTitleUserPersonal
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4369.1IBM info.....DIODE::CROWELLJon CrowellTue Jan 16 1996 12:39262
    Accessories Communications Memory Multimedia PCMCIA Processor Upgrades
    Storage 
    
    
    
    
    
    
    Accessories
    
    
    
    
    
    
    
    
    
    Keyboards and Pointing Devices 
    
    ADF Color Scanner 
    
    Flight Controller Joystick 
    
    DSP Wavetable Sound Card Family 
    
    
    
    
    
    
    
    Communications
    
    
    
    
    
    
    
    
    
    LANStreamer Family Adapters 
    
    Ethernet LAN Adapter Family 
    
    WaveRunner Digital Modems 
    
    Infrared Wireless LAN Adapters Family 
    
    PCMCIA RS232 Serial Adapter 
    
    Auto 16/4 Token-Ring Adapters 
    
    Serial Infrared Adapters 
    
    RF Wireless LAN Product Family 
    
    PCMCIA Data/Fax Modems 
    
    14.4 (V.32bis)/14.4 Data/Fax Modems 
    
    28.8 (V.34)/14.4 Kbps Data/Fax Modems 
    
    SOHO (The Small Office Home Office) Data/Fax Voice Mail Assistant 
    
    Wireless WAN Product Family 
    
    
    
    
    
    
    
    Memory
    
    
    
    
    
    
    
    
    
    ThinkPad Memory Upgrades 
    
    Desktop and Server Memory Upgrades 
    
    L2 Cache and Video/Graphics Memory Upgrades 
    
    
    
    
    
    
    
    Multimedia
    
    
    
    
    
    
    
    
    
    Multimedia Modem 
    
    
    
    
    
    
    
    PCMCIA
    
    
    
    
    
    
    
    
    
    PCMCIA Desktop Adapters 
    
    PCMCIA Credit Card LAN Adapter Family 
    
    PCMCIA Data/Fax Modems 
    
    SCSI Credit Card Adapter 
    
    3D PCMCIA Sound Card 
    
    
    
    
    
    
    
    Processor Upgrades
    
    
    
    
    
    
    
    
    
    Blue Lightning Processor Upgrade 
    
    
    
    
    
    
    
    Storage
    
    
    
    
    
    
    
    
    
    Deskstar AT and SCSI Hard Disk Drives 540MB 
    
    Deskstar 1.70GB AT Hard Disk Drive 
    
    Deskstar XP 1.08GB AT and SCSI Hard Disk Drives 
    
    Ultrastar XP SCSI Hard Disk Drives (2.25GB, 4.51GB) 
    
    Ultrastar SCSI Hard Disk Drives, 5.31GB 
    
    Value Family of AT And Fast SCSI-2 Hard Disk Drives 
    
    DASD Hot Swap Expansion Enclosure and Hot Swap Hard Disk Drives 
    
    IDE and SCSI 4X CD-ROM Drives 
    
    DualStor 450 and DualStor 800 Internal Tape Backup Units and Software 
    
    680/1360MB Tape Internal and External Backup Kits 
    
    Tape Backup Solutions 
    
    16-Bit AT Fast SCSI Adapter 
    
    SCSI-2 VL-Bus Adapter 
    
    SCSI-2 Fast/Wide Adapter/A and Micro Channel SCSI Adapter with Cache 
    
    SCSI Credit Card Adapter 
    
    3.5-inch 1.44MB Diskette Drive/5.25-inch 1.2MB Diskette Drive 
    
    3.5-inch 2.88MB Diskette Drive 
    
    PCMCIA Solid State File Cards 
    
    IBM 40MB and 105MB PCMCIA Hard Disk Drives 
    
    364MB and 527MB External PCMCIA Hard Disk Drives 
    
    2.0GB Fast/Wide SCSI-2 Hard Disk Drive/2.0GB Fast SCSI-2 Hard Disk
    Drives 
    
    1.12GB(1) and 2.25GB Fast/Wide SCSI-2 Hard Disk Drives for the IBM PC
    Server 
    
    
    
    
    
    
    
    
    
    
    
    <Picture: Support>
    
    
    
    General information
    
    
    
    
    
    
    
    
    
    <Picture: Files>
    
    
    
    Search through our database of over 5,000 files ready for you to
    download. You'll find device drivers, fixes, reference diskettes, BIOS
    upgrades and more. And, the HelpCenter staff is updating them daily! 
    
    
    
    
    
    
    
    
    
    
    
    [ ThinkPad | Desktop computers | Aptiva | Servers | Monitors | Options
    ]
    
    <Picture: ------------------------------------------------------->
    
    [ PC home page | Products | News | Files | Support | pcweb central ]
4369.2NOTAPC::SEGERThis space intentionally left blankTue Jan 16 1996 12:3910
you raise a very valid point that ties back to the VTX discussion on keeping
information up to date, something we as a corporation have not done a very good
job at.  obviously, the people who are populating the www look at it as a part
time job which you do once and you're done, or as a best case scenario something
you only do every month or two.

the problem with this www game is once you commit to playing you have to keep
current or you look even worse than if you don't play at all.

-mark
4369.3DEC PC options pageDIODE::CROWELLJon CrowellTue Jan 16 1996 12:4078
    Under Construction
    
    
    
    ------------------------------------------------------------------------
    
    
    
    
    
    Options
    
    
    
    
    
    
    
    
    
    
    
    ------------------------------------------------------------------------
    
    Monitors
    
    ------------------------------------------------------------------------
    
    
    
    
    
    
    
    <Picture>
    
    <Picture>
    
    
    
    Monitors
    
    Designed to display text and full-color screen images with razor sharp
    resolution, the Digital family of PC monitors offers low distortion,
    low-emission screen technology in a complete array of screen sizes,
    ranging from 14" multimode to a full 21" advanced color option. 
    
    
    
    All color monitor models meet MPR-2 standards and have
    antistatic/anti-glare screens. In keeping with Digital's commitment to
    high quality, Digital PC monitors complement the full line of Digital
    personal computers by offering low-distortion, high-resolution screen
    solutions that suit all types of computing needs and all types of PC
    users. From the 14" value to the 21" professional monitor, the choice
    is yours. Team up your Digital system with a Digital monitor and
    benefit from the best technology, top to bottom. Details can be found
    in Monitor specs. 
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    �Digital Equipment Corporation, 1995. The DIGITAL logo is a trademark
    of Digital Equipment Corporation. All other trademarks are the property
    of their respective owners. 
4369.4QUARK::LIONELFree advice is worth every centTue Jan 16 1996 13:2415
I complained last summer that the www.pc.digital.com pages were content-free -
in particular, no model numbers were given and it was impossible to determine
what was included in various packages.  The response I got suggested that
customers were then supposed to contact resellers to get this info.  I
don't agree with this.

What's worse is that now some of the "technical specs" pages conflict - there
are two different pages with Starion specs that list different model
lines.

Our PC web pages were designed by an outside firm.  There seems to have been
little emphasis placed on content.  The only good part is the accessibility
of the BBS files.

					Steve
4369.5Why should the web pages be any different from our advertisements ?STAR::FENSTERYaacov Fenster, Process Improvement, Quality &amp; Testing tools @ZKTue Jan 16 1996 15:457
    Why should the web pages look any different from our magazine ads ?
    Take the ads in PC Magazine for example. Most ads contain enough
    information so that you get a good idea of prices and configurations.
    Digital's ad however has a "call 1-880-DIGITAL for your nearest
    reseller" line. SO instead of starting out with some information, you
    have at LEAST 2 phone calls (and waiting on line) in order to get the
    same information.
4369.6AXEL::FOLEYRebel without a ClueTue Jan 16 1996 15:548
RE: .5

	Why shouldn't they be more like a catalog?

	It can be looked at many ways. I, for one, would like to see
	the SOC on the web.

							mike
4369.7STAR::FENSTERYaacov Fenster, Process Improvement, Quality &amp; Testing tools @ZKTue Jan 16 1996 16:211
    There was an implicit :-) in .5 in case you missed it....
4369.8DIODE::CROWELLJon CrowellTue Jan 16 1996 16:4510
    
    I see it makes sense...  Two phone calls to us at our cost of $2 /call?
    (800 charge + overhead to answer the question..)  
    
    I still think it is somehow related to poor information managment...
    The folks at the 800# don't seem to have good information to answer
    question.. Like what options work with which HW /SW????
    
    Jon
    
4369.9The last of 'em are an EPP 'special'HSOSS1::HARDMANDigital. WE can make it happen!Tue Jan 16 1996 17:017
    The best part is.... The HiNote line has been discontinued. The
    replacement should be available sometime in February. In the meantime,
    the project that I'm working on is installing Dell Latitude XPi's for
    our customer. :-(
    
    Harry
    
4369.10You've got to pay to playMPOS01::BJAMESI feel the need, the need for SPEEDTue Jan 16 1996 17:1819
    Yup, when you miss the entire market by not having a HiNote Pentium
    Multimedia Ultra to offer the world you then get a business unit in
    overhaul mode, new management, new IBM guys running the show and trying
    to salvage our brand idenity and engineers, suppliers, et al working
    their asses off to try and get back in the game without losing massive 
    marketshare.  It doesn't leave a lot of time to go off and keep the web
    pages current with info. that *motivates* people to buy your goods.
    
    Face it folks, we missed the next ride on the Pentiums by a year or so
    and now we are in major catch up mode.  All the distributors bought our
    excess inventory at low margins since we were not going to be able to
    use the design platform for the old Ultra's to support the new
    Pentium's.  And the remainder are on the fire sale dock for EPP.  
    
    And my customer just bought 100 Pentium Notebooks from Gateway.
    
    Gee isn't this fun
    
    :>( 
4369.11One pi**ed off salesrep...LACV01::CORSONHigher, and a bit more to the rightTue Jan 16 1996 17:2616
    
    	Hysterical...
    
    	And what makes the pot even more bubbly is the comment I got
    today stating unequivicably that "you old DECcies keep getting
    in the way" - *excuse me*!!!
    
    	I happen to be one of the people that got this company to
    $13-billion in revenue. We better start realizing *we* are all
    in the same boat here, folks, 'cause the marketplace could give
    a ratsa** about who in Digital did what and to whom...
    
    	Maybe the Q2 numbers will be *another* wake-up call...
    
    
    			the Greyhawk
4369.12Rerun the Hi-Note/Ultra story again.NEWVAX::MZARUDZKII AXPed it, and it is thinking...Wed Jan 17 1996 09:0010
    
    Ok,
    
     Someone elighten me, the *entire* Hi-Note line is to be discontinued
    due to lack of Pentium inserts, 'cause of design? Or just the Hi-Note
    itself, not the Ultra? A total revamp of the design is necessary?
    
    Say it ain't so................
    
    -Mike Z.
4369.13QUARK::LIONELFree advice is worth every centWed Jan 17 1996 09:575
The current HiNote line is discontinued - production has stopped.  A new line
is in the works.  Supposedly, there will be an "Ultra-like" series in the new
line - thin and light.

				Steve
4369.14To return to web page problems..NETRIX::&quot;[email protected]&quot;Richard HartWed Jan 17 1996 10:2917
I'd like to return to the web page issues again. I have recently begun to
work on printer support. I have looked at the web pages that our competitors
use for printers (I haven't looked at web pages for pc's and notebooks, but
I suspect the problems are similar there too). 

Some of our competitors (HP and Canon come to mind) have their web pages set
up much like a catalog. On the initial page you select printer features
that you are interested in (color, postscript, speed, etc..). Then a list
of printers that meets your needs is generated. If we want to sell anything
with reasonable cost and customer satisfaction, we need some similar web pages
soon! For all our products. 

A web page containing a completed order form could even be generated that
can be printed and sent in with a check, and direct payment and immediated
shipping of the product is certainly possible, too. But, wait.. we don't
sell to everyone who wants our products anymore.. Silly me.. 
[Posted by WWW Notes gateway]
4369.15no more DEC Direct eitherALFAXP::M_HYDEFrom the laboratory of Dr. JekyllWed Jan 17 1996 16:4713
To add to the mess..all the PC stuff is gone from the DEC
Direct on-line catalog as well.  I had to configure a system
today and couldn't find any on-line information...
until I found the PCBU spreadsheet at VTX IEG.

 The PCBU maintains a PC Part Number & Pricing Spreadsheet to assist
 you in identifying part numbers for specific PCs and their supported
 options.  The spreadsheet can be viewed using MS Excel V5.0 and can
 be copied from the following location:

 PCBUOA::USR33:[BLOOD.PCINFO.PRICING]

mark
4369.16pc website - Jackie KahlePCBUOA::BUCKLEYMon Jan 22 1996 14:556
    The person in charge of the PCBU website is Jackie Kahle.
    You might want to send her a message on the High Note/Info/update/
    
    Cheers,
    Deb
    
4369.17Owners of the homepageDIODE::CROWELLJon CrowellTue Jan 23 1996 09:0520
From:	PCBUOA::BUCKLEY      19-JAN-1996 11:25:47.76
To:	DIODE::CROWELL
CC:	DEB,BUCKLEY
Subj:	Notes Message on PCBU homepage

Jon,

Please note, I sent your message to the following people in pcbu.

Jackie Kahle - director/marketing services  electronic data integrity
Mark Racine  - Mobile product management
Brenda Quinney - pcbu website publisher.

Please let people know in the notes conference this is where to send
request/issues concerning the the pcbu homepage.

Cheers
Deb Buckley