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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

4359.0. "How to recruit customers to our seminars." by LAOSS1::UDICK_ST (It can't be too easy to use ...) Fri Jan 12 1996 01:42

    I was involved in the Seminar program last year. We put a lot of work
    into the demo and the presentation but we ended up with embarrassingly
    few customers.
    
    Anyone have an idea as to what we can do to effectively get more
    customers to a seminar we are setting up. 
    
    The title is Managing Chaos. It will address the future NOS on the
    desktop as well as managing the environment, PNVnt and Assetworks on
    NT.
    
    One school of thought is that we should charge for our seminars and
    then give something away (Workgroup Web?) to essentially cover the
    price of the seminar.
    
    Has anyone manged to have a seminar recently and really pulled in the
    crowd. What worked and what didn't
    
    We wre thinking of running it as part of Microsoft Seminar series.
    
    Thanks,
    
    Steve
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4359.1VANGA::KERRELLsalva res estFri Jan 12 1996 03:0150
re.0:

>    I was involved in the Seminar program last year. We put a lot of work
>    into the demo and the presentation but we ended up with embarrassingly
>    few customers.

What was the objective of the seminars? Who was your target audience? How 
did you go about identifying and reaching that audience? What messages did 
you use to attract them to the seminar? How much notice did you give them? 
Was the seminar easy to get to? Did you make it clear who the seminar was 
for and to what level the topics would be delivered?

>    Has anyone manged to have a seminar recently and really pulled in the
>    crowd. What worked and what didn't

Yes. 

There's quite a a lot of work to do upfront. Here's a brief description but 
I recommend you get experienced help. Marketing run seminars all year 
round, so do DECUS.

You need to decide what problem you are trying to solve for the customer.
What value can you add? This will tell you who is likely to be interested
(target audience), what messages you should use to attract them, and what 
the content of the seminar should be.  You then need to source a mailing list
for the audience that meets your target audience critera. Typical
considerations might be technical/non-technical, level in the company, size
of company, turnover of company, product purchase history, industry etc...
You need to estimate your likely response rate and size the list 
accordingly. You need to take into account where your audience is and where 
you run the seminar. Is it easy for them to get to? Timing is important, 
is the audience likely to be interested at this time? 

You need to design your mailer to include the messages which will sell the 
benefits to the customer, tell them who you are aiming the seminar at, and 
give them some idea of whether it's for beginners or experts, and what the 
content is, how long it will take. Don't forget logistics (time, place, 
food etc..). You can use a response card or fax back to encourage 
responses. To maximise the response use telesales follow-up about five days 
after the mailshot. If you are trying to get execs along give plenty of 
notice, techies will typically come at much shorter notice. Make sure your 
venue suits the audience. They won't come unless they feel comfortable. 
Your speakers should look credible to the audience. If they are not well 
known or have appropriately impressive job titles then include a short bio.

Send an ackowledgement to the responses in the form of a personal letter. 
You can use this reinforce your message, make them feel welcome, as well as 
remind them to put it in their diary. 

Dave.
4359.2Title adjustment?WRKSYS::DISCHLERI don't wanna wait in vainFri Jan 12 1996 12:058
    Can you call the course "NOS on desktop and PNVnt/Assetworks on NT" ?
    
    "Managing Chaos" sounds like one of those 1980's fluff facilitation
    courses that under-employed losers attended. I would not make it past 
    the title to see the course content.
    
    	Just a suggestion...
    					RJD
4359.3IROCZ::MORRISONBob M. LKG1-3/A11 226-7570Fri Jan 12 1996 16:405
>    "Managing Chaos" sounds like one of those 1980's fluff facilitation

  I agree. The first two things that come into my mind are how to clean up the
mess in your office and keep it orderly, and how to manage an organization that
is in turmoil (very relevant to recent Digital history :-) ).
4359.4tennis.ivo.dec.com::KAMKam WWSE 714/261.4133 DTN/535.4133 IVOFri Jan 12 1996 20:2217
    Is this a local event?  Our Organization puts on a one day seminar in
    19 cities US (52 World-wide) and we've had positive attendance for over
    4 years.  I believe that our attendance in the US per quarter was
    around 1500 Business Partners.
    
    If you're interested in targeting the Business Partners then you might
    be able to advertise this to our audience.  I suggest that you send
    mail to dups::info and get the DUPS Information package which list the
    location for Q3 FY96
    
    Are you part of the Sofware Business Unit?  If so, I suggest that you
    contact me off-line as the Software Business Unit will have a one hour
    break-out session.  To get the total audience we could advertize this
    in the TCOB (taking care of business) at the opening of the daily
    seminar.
    
    	Regards,