Conference 7.286::digital

    
    Hi MadMike,

    I believe Benefits Express is outsourced.

    If it is Digital or not does not matter; the lack of response is
    unacceptable.  If it were me I would start escalating in a big way.

    1) Ask for the name and number of the president of benefits express (I
    always skip the going up one level at a time route .. my time is too
    valuable).  Tell this person about the abysmal service and what you
    want and when.

    2) CC these communications to Digital's VP of HR.

    You should be able to get closure quickly.  It may not be the result
    you want but getting to an answer should not be a gruesome process.

    Greg

                 

    Mike,
    
    Digital outsourced the admin of SAVE and Benefits (with a few
    exceptions like life insurance) to Benefits Express.
    
    Bob

    vtx hccz_us tells you, in response to your zip code, what
    plans are available.  My experience with Benefits Express has
    been that if they can answer the question on the spot, they
    probably give you the right answer.  If they say they'll get back
    to you, chances are good they never will.  I assume no monitoring
    of Benefits Express is being done.
                          

    Suggest you call the People Support Network (PSN) at dtn 592-7500,
    or 800-544-9944.
    
    When I had a customer service problem with HMO Blue, the PSN contacted
    management at HMO Blue and within a 1/2 hour, my problem was resolved.
    
    

    
    	I had a similar situation.  I moved out of my HMO's area and was
    allowed to keep them for 12 years.  When they (DEC) finally wanted me 
    moved so my zip code would match the system they just tripled the 
    premium.  I moved.

    Joe

Of course the simple solution would be to rent a PO box in the zip code of your
choice..........

    I have found the Human Resource and Benfits Express responsive but I am
    comfused on how they communicate.  I recently contacted Benfits Express
    for the first time since joining the company to ask how to use our
    Dental Insurance.  I found at this time they understood me to have
    individual coverage and no Medical.  I was asked whether I sent in my
    information on time and I stated "YES" and informed them the fact that
    I was paying for family coverage in both.  It appears that Human
    REsources never forwarded to appropriate info to Benfits express.  I
    also contacted Human REsources and their computer was "down" and my
    file was missing from the folder.
    
    In all this frenzy of work , I have since been contacted back by
    Benfits Express in a timely fashion and all the info has been
    corrected.
    
    Alls well that ends well.  Mistakes are made but when the correction is
    prompt, no harm no foul. 

    I should follow up on this.  An hour after the origonal note was posted,
    my phone rang... I am indeed out of kaiser and into Aetna.
    The next day I got a package (postmarked the day before) of "welcome
    to aetna" info.  Guess what... the aetna office is right next to
    the kaiser office.
    
    Personally, I don't care who I have for medical (I care about cost).
    My wife is the one who was happy with kaiser.  I guess she'll learn
    to deal with aetna now.  Thanks.
    
    MadMike

Hey MadMike,

This is really a very easy problem to solve (unfortunately, you'll need a change
of family status at this point - divorce and then re-marry your spouse ;-)

All you do is get a PO box in a zip code that Kaiser serves; then you give
Digital a change of address, and you should be all set.

Sure, it's a stupid game; but sometimes you gotta play.

--Scott