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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

4298.0. "Help Desk Outsourcing" by ODIXIE::DWYERR () Wed Nov 29 1995 12:43

    Do we have any group that performs Help Desk Outsourcing?
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4298.1OMS - whatever it takesTROOA::BROOKSWed Nov 29 1995 12:539
    YES, Outsourcing Management Services (OMS-now a part of MCS) should be
    able to help you.  From my experience supporting OMS in Canada,
    depending on what exact service is being provided, the BU getting the
    credit/lead may be traditional MCS instead.
    
    Not sure where you are, but try contacting your local (internal) help
    desk adn they may be able to re-direct your call.
    
    Doug
4298.2DECAGE::HESSStu - DTN 344-7241Wed Nov 29 1995 13:427
    I just started working for OMS a few months ago.  If you want to, send
    me mail and I can get my manager involved, she probably would know who
    you can talk to about it.
    
    Thanks 
    Stu
    DECAGE::HESS
4298.3A PointerMR2SRV::guinep.mro.dec.com::wwillisMCS Rapid PrototypingWed Nov 29 1995 13:5319
You can start with Mike Esdaile. I worked with Mike on an outsourcing deal 
which includes Help Desk support. I believe Mike works out of the command 
center in Colorado and is in MCS' Help Desk line of business.

        C'Ya,
        Wayne

  Common Name: Michael Esdaile
   Given Name: Michael
      Surname: Esdaile
          Dtn: 336-2107
     Mailstop: CHO01
    Org Units: CHO
     Internet: [email protected]
  MTS Address: Michael Esdaile@CHO
PreferredMail: MRAddress
         Name: Esdaile, Michael


4298.4South/Central ContactsSHRCTR::YOUNGWed Nov 29 1995 17:105
    From the South/Central Region you should contact either Fred MacDonald,
    the Territory Bid/Win manager and/or Bob Silhavey in SCA, the Territory
    Operations manager.