| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 4118.1 | | RTFM1::OSTMAN | Soon, no more Mr NICE guy :-) | Wed Sep 13 1995 12:26 | 5 |
|
Isn't the serial number meant to reflect the production week so that you
should be able to calculate the warrenty expiration from that?
/Kjell
|
| 4118.2 | | STAR::MONTAGUE | | Wed Sep 13 1995 15:17 | 15 |
| > <<< Note 4118.1 by RTFM1::OSTMAN "Soon, no more Mr NICE guy :-)" >>>
>
>
> Isn't the serial number meant to reflect the production week so that you
> should be able to calculate the warrenty expiration from that?
>
> /Kjell
Although the serial number may have the production week information it does
not have any information such as date actually sold or date the customer
accepted it.
Either of those dates might be the trigger for the warrenty period.
/jon
|
| 4118.3 | Serial numbers within serial numbers | KAOFS::B_CORBIN | Brian Corbin MCS Canada 624-7624 | Wed Sep 13 1995 16:15 | 12 |
| a small point...
It is also possible that the serial number on the storage
works "Skins" that cover the disk drives does not relate directly
to the actual disk. The disk inside the skins has a different
serial number. The serial number on the disk is what is
required in tracking down possible defective disks.
I encoutered this situation in trying to identify some
potential RZ26L-VA problems.
Brian
|
| 4118.4 | supermarket price marker? | STAR::MONTAGUE | | Wed Sep 13 1995 17:35 | 20 |
|
Serial is out for previous reasons.
But what about a handheld label maker like the ones used here in the states
to mark items in the department stores? The label is designed to destruct if
you try to peel it off and reuse it. Like if you picked up the $2.95 paperback,
then tried to remove the price tag to reuse on the $24.95 hardcover. This stops
lots of enterprising young (and not so young) honesty challenged people from
bargain hunting.
If the label maker could print a date instead of a price then you would be
able to mark each new item with the appropriate date. Customer would not be
tempted to try and stretch the warranty since the label gets destroyed in
the process.
All of this in lieu of having a contracts admin system, or manufacturing
systems that knows what we shipped to who and when! And is usable by the
field in any location of the world.
/jon
|
| 4118.5 | | RANGER::BRADLEY | Chuck Bradley | Wed Sep 13 1995 18:52 | 18 |
|
aircraft makers and medical instrument makers routinely keep track of much
more information in much more detail. and airlines and hospitals too.
the framis on s/n 3333333 is suspected of causing a problem.
what machines were used to produce it? who operated it?
what tools were used? who sharpened them? who inspected them?
what else were they involved in 30 days plus or minus.
where did each piece go? who came in contact with it?
"coming right up, sir. you have time for a trip to the water fountain,
but not time for a cup of coffee before the answers are available."
another clever employee looks for ways to invent a system that
should have been in place years ago.
you'd think a computer company would ...
|
| 4118.6 | Logistics Warranty Sticker #. | RAYBOK::GLAESS | BASEBALL AT LAST !!! | Wed Sep 13 1995 20:11 | 12 |
| Warranty stickers PN: 36-42315-01
These are not tamper proof! But may help in your situation.
Normally we use the SN:date code AB523xxxxx 5=yr 23=week
plus + 90 day/shelf life for warranty calculation. However
this; as you know does not apply to all situations. The DEC
# is still the only true way. Extended warranty? What was it
sold with? Complex business model? OEM/VAR is a dec # available?
Do we really have time to be policeman in the field when we
service the customer?
Henry.
|
| 4118.7 | Shutdown...you want to what ..Serial number.. Shutdown???? | JOBURG::HARRIS | | Thu Sep 14 1995 08:45 | 20 |
| Re.1 Kjell But the serial number sticker is only visible once the
device has been removed.
Re.6 Henry First, thanks for the part number. I agree, we should not
be playing policeman.
I keep a database of all equipment installed (date, DECnumber,parent
option etc) but cannot keep track (esp with Storageworks) of when and
to which system a client moves equipment.ie snap in disks.
Presently I use the Serial number Julian year and month but I need
something more. Every bit of income is worth every cent (?) I need
a decal that will be placed on every single option (Major and movable)
that will be visible without getting down on you hands and knees or
crawling behind the system. (Ive seen this discussion before too!)
Thanks again for the info,
Regards Ivan
|
| 4118.8 | | ICS::BEAN | Attila the Hun was a LIBERAL! | Thu Sep 14 1995 08:51 | 8 |
| jeeeeez....
not to belittle this problem, cuz it is universal... but, it's a battle
that's been fought on many fronts for many years.
you'd think it'd been won by now.
gawd, aint this a wonderful place to work
|
| 4118.9 | | DECWET::FARLEE | Insufficient Virtual um...er.... | Thu Sep 14 1995 13:43 | 25 |
| Re: .5,
>aircraft makers and medical instrument makers routinely keep track of much
>more information in much more detail. and airlines and hospitals too.
>
>the framis on s/n 3333333 is suspected of causing a problem.
>what machines were used to produce it? who operated it?
>what tools were used? who sharpened them? who inspected them?
>what else were they involved in 30 days plus or minus.
>where did each piece go? who came in contact with it?
The really frustrating thing is that I have personally taken part in
implementing such systems, on Digital hardware, and as a Digital employee!
Now, you may be asking, if Digital employees have created such slick systems,
why aren't we using them??
The answer is because I (and many others, I'm sure) have done this work
FOR OTHER COMPANIES!
We have convinced them that it is a good business decision to implement
this infrastructure, but we cannot muster the backbone to do it ourselves,
even when it costs us money not to! Sheesh!!!
|