| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 4108.1 | | QUARK::LIONEL | Free advice is worth every cent | Thu Sep 07 1995 22:15 | 7 |
| CompuServe doesn't have quite the same thing - our presence there is
significant but low key. There is (or was last I checked) "GO DD",
which is/was "Desktop Direct". I should check it out to see what it
does now. We also have a few Digital-oriented (and a couple Digital-
sponsored) support forums there.
Steve
|
| 4108.2 | link to PCBU homepages | AKOCOA::ROLLINS | five fuzzies | Fri Sep 08 1995 17:53 | 8 |
| re 0
I sent an e-mail to the Digital Rep thru aol asking what was
happening, and received both an e-mail response and a phone call;
a link to the PCBU homepages is in the works.
/b
|
| 4108.3 | | QUARK::LIONEL | Free advice is worth every cent | Fri Sep 08 1995 18:04 | 5 |
| I checked CompuServe. The "Digital PC Store" on CompuServe doesn't seem to
have been updated for several months. Otherwise we seem to be in good shape
there (notwithstanding our limited support of forums there.)
Steve
|
| 4108.4 | Another example... | LACV01::CORSON | Higher, and a bit more to the right | Fri Sep 08 1995 22:15 | 11 |
|
Now this stuff really makes me mad. Every buyer in the universe who
is going to upgrade their system to "multimedia", "pentium", or
whatever, is going to cruise one of the services to get a quick check
on packages, prices, and availablity.
How much longer is it going to take before we *begin* to understand
the process of "reaching out marketing".
the Greyhawk
|
| 4108.5 | | KERNEL::BROWNM | DRACO | Mon Sep 11 1995 12:31 | 4 |
| Why are we also not on the Microsoft Network, given our recent alliance
I would have thought it would help.
Mark
|
| 4108.6 | Sounds like a job for the Internet group | ANGLIN::BJAMES | I feel the need, the need for SPEED | Mon Sep 11 1995 14:50 | 5 |
| Sounds like an opportunity for someone in Rose Ann Giordano's
organization to get on the bandwagon here and get a link from the
on-line services directly into our homepages on the www.
Mav
|
| 4108.7 | Just point to the WWWW | SLOSS1::THOMSON_MA | , Mark DTN 544-3195 | Mon Sep 11 1995 23:40 | 4 |
| Since all of the services now offer connections to the Internet,
perhaps all we need is to have our "presence" on the services be a link
to our WWW home page. That way we only need to update content in one
place....
|
| 4108.8 | | DRDAN::KALIKOW | DIGITAL=DEC: ReClaim TheName&Glory! | Tue Sep 12 1995 00:14 | 21 |
| Well, there *is* one teenchy drawback to that strategy... :-) Simply
providing pointers to our web server's home page doesn't give AOL,
CompuServe, Prodigy etc. folks a place to INTERACT with DIGITAL folk in
the style to which they've become accustomed on their home services --
i.e., via conferencing, chat rooms, and the like. As I understand it,
one of the reasons our presences were initially established on those
non-internet services was that there, we would do product support,
handle broad questions of strategy etc., where our customers were. Now
that the customers have seen the Web, they naturally will want to get
interactive product support directly from our Web server.
Enter Workgroup Web Forum(tm)...
Further complicating the businesses of Prodigy, AOL, CompuServe etc.:
best illustrated by an updated title to a post-WWI popular song...
"How ya gonna keep 'em down on the farm... after they've seen Paree??!!"
"How ya gonna keep 'em in CompuServe... after they've see the Web??!!"
:-)
|
| 4108.9 | | QUARK::LIONEL | Free advice is worth every cent | Tue Sep 12 1995 10:46 | 15 |
| I sent a "Feedback" message to the keeper of GO DD on CompuServe and got
a reply saying that since Digital is no longer in the retail business they
will probably pull the service. AUGH!
Actually, I wouldn't mind if they pulled the service if they replaced it with
formal PCBU support in the DECPC forum. A web link to the Digital PC Web site
will be possible on CompuServe later this year, but interaction with company
representatives is what gives customers a good feeling about buying from
us (or whoever). Many of our competitors in the PC space have formal forum
support with libraries of literature, tech notes, etc.
What's worse is that customers with technical problems with our PCs are asking
in the forums because they're NOT getting helped by the support centers!
Steve
|
| 4108.10 | | DRDAN::KALIKOW | DIGITAL=DEC: ReClaim TheName&Glory! | Tue Sep 12 1995 12:46 | 2 |
| Ahhh... Interaction... Forums... music to mine ears...
|
| 4108.11 | Thanks. Good job! | DV780::BECKSTROM | | Fri Sep 22 1995 11:35 | 6 |
| Well, since I was the one who raised the stink in the base note, I also
figured I should be the first to thank the folks who fixed the pages in
AOL. I saw them last night and they look good. Thanks for the
connection to our home pages too!
Rick
|