| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3993.1 | | ROMEOS::DARNELL_DA | | Thu Jul 20 1995 18:54 | 5 |
| Our ink jets also got "C's" in PC mag.
David
|
| 3993.2 | | QUARK::LIONEL | Free advice is worth every cent | Thu Jul 20 1995 19:12 | 3 |
| But our desktops got an A, I think.
Steve
|
| 3993.3 | another positive rating | MUDIS3::FISCAL | A VAX, A VAX, my kingdom for a VAX | Fri Jul 21 1995 04:54 | 34 |
| Hi
I found the results of a customer survey in the latest issue of the
German monthly 'PC-Welt' (8/95) which are very DEC-friendly.
| very good | good | acceptable | poor | bad
_____________|_____________|___________|_______________|________|__________
general | Actebis | Atelco | Compaq | ASI | Escom
satisfaction | DEC | Dell | IBM | Vobis | Pacomp
| Gateway | Okano | Packard-Bell | |
| | Peacock | SNI | |
_____________|_____________|___________|_______________|________|__________
reliability | Gateway | Atelco | Actebis | Escom | Vobis
of PC | | Compaq | ASI | Pacomp |
| | DEC | Dell | |
| | Okano | IBM | |
| | SNI | Packard-Bell | |
| | | Peacock | |
_____________|_____________|___________|_______________|________|__________
repair | Actebis | Atelco | Compaq | ASI | Escom
service | DEC | IBM | Packard-Bell | | Pacomp
| Dell | Okano | SNI | | Vobis
| Gateway | Peacock | | |
_______________________________________________________________________________
Surprising - in the negative - for me is the disastrous result of Vobis
in a published form.
This result does not give any percentage rates, but rather indicates general
customer satisfaction.
Important is that we are rated 'very good' and the PC-freaks read it.
I only can hope that they know who 'DEC' is -
what did you say about 'our friends in PC marketing', Marc ?
regards
Artur
|
| 3993.4 | Ahaaa Haaaa | ANGLIN::BJAMES | I feel the need, the need for SPEED | Fri Jul 21 1995 16:47 | 11 |
| What the heck does PC magazine know? I took my brand new Ultra475
Hi-Note into my customer the other day and they loved them. In fact
they are going to order several for their executives for a mobile pilot
that is being considered for the whole company. So, we build great
notebooks that are well received in the industry and are in demand.
PC mag is a rag like any other rag and face it, no one make a go/no go
decision about whether or not to buy a product without inspecting it
first and taking it for test drive or seeing it in a store somewhere.
I suspect that if they ran an article which studied how many people
*actually* bought from the user guide that would tell you something.
|
| 3993.5 | | QUARK::LIONEL | Free advice is worth every cent | Fri Jul 21 1995 17:34 | 9 |
| Some context - the PC Magazine survey referred to was collated from user
surveys sent to them. It was not HiNote specific - anyone who had bought a
DEC notebook (such as the Tandy and AST clones) could respond. This
article rates a company's SERVICE, not the intrinsic quality of a particular
product or set of products.
The title of this topic is misleading - I'll change it.
Steve
|
| 3993.6 | | REGENT::POWERS | | Mon Jul 24 1995 09:35 | 21 |
| > <<< Note 3993.4 by ANGLIN::BJAMES "I feel the need, the need for SPEED" >>>
> -< Ahaaa Haaaa >-
>
> What the heck does PC magazine know? ....
>
> PC mag is a rag like any other rag and face it, no one make a go/no go
> decision about whether or not to buy a product without inspecting it
> first ....
Well, I have participated in customer intervies in this area (for printers,
not PCs), and while people seldom make a GO decision based
on magazine reviews (or personal recommendations from friends
or other sources), the DO make NO-GO decisions based on negative reports.
The logic: Why waste time testing a product others have found flawed?
Just test or try out the ones that have some promise (good reviews),
and make your own judgement from there.
A bad review can be a killer, but a good review just opens the door....
- tom]
|
| 3993.7 | Hey, put that title back! | MAIL2::MICEK | They're God's rock stars | Mon Jul 24 1995 10:47 | 23 |
| My base note was actually intended to point out that at the surface,
this "readers" review reflected poor service and support from Digital
on our notebook line. When you actually look at the results, however,
you'll notice that the readers thought VERY highly of Digital's HiNote
service and support...just as highly as "A" performers Compaq and Toshiba.
I felt the title SHOULD REMAIN "Digital receives a "C" from PC Magazine"
because it was PC Magazine who interpreted the results and decided to
give us a poor rating...one that was unjustified based on the survey
results.
I think we deserve better. Customers may or may not think these
articles mean a whole lot, but as a sales rep, I like to point out our
competitors' flaws in business rags because it helps me win. If I see
a customer survey that shows poor service by IBM, and I'm in
a competitive situation with them, I use it if it is appropriate.
Please, Mr. Moderator, switch the title back and feel free to look at the
article (July, pg. 254) if you care to :-)
Regards,
Marc
|
| 3993.8 | | QUARK::LIONEL | Free advice is worth every cent | Mon Jul 24 1995 10:58 | 4 |
| The title originally read "HiNote receives a C from PC Magazine" which was
inaccurate.
Steve
|
| 3993.9 | It's not all roses out there ... | ZPOVC::GEOFFREY | | Thu Jul 27 1995 06:25 | 8 |
| It's a good thing that *I* never got a copy of the survey form. Having
a number of problems with Hinote reliability/servicing in our group,
not to mention our older AST 386/486 laptops. Massive confusion about
warranty (or lack thereof), service rates, and response time. I can
only hope that we take the survey results seriously and look at making
some improvements.
Geoff
|