Conference 7.286::digital

3857.0. "So Simple, it Just Might Work ..." by CGOOA::WARDLAW (CHARLES WARDLAW @CGO) Sat May 06 1995 11:49

    May 1st was the 3rd anniversary of my joining Digital as a service delivery
    person; first for my outsource company, then later for DC (now SI). 
    The recent OMS-MCS merger has brought back to mind my reaction to
    having first joined Digital - too many stovepipes.  I was saddened as I
    observed the walls of the pipes getting increasingly thicker  ... that
    is until just recently.
    
    My sources tell me that there is an active process underway to refine
    our organization yet again.  Perhaps the following comments could be of
    use in this process.  This has evolved over some time, but I began 
    articulating this vision almost two years ago to local management and
    co-workers.
    
    To me, Digital only does three things, and that's what we should have
    as organizations.  We:
    
    1.	Build products, of various kinds, and various purposes, but 
    	they are all designed to meet specific customer requirements
    	for products that they can purchase from a number of sources.
    	
    	This products group can be further divided into three or four
    	sub-groups:
    	-  Client products (the PCBU, personal components & associated S/W)
    	-  Server Products (the SBU-both Alpha & Intel-& associated S/W)
    	-  Network Products (i.e., the networks products group, network
    	   components like terminals & printers, and associated S/W)
    	-  Speciality & Other Product manufacturing 
    
    2.	Provide services, of various kinds, and various purposes, but
    	all designed to meet specific customer requirements for services
    	that they look to Digital to provide for them, either directly,
    	or through partners.
    
    	The services group can be further divided into three or four
    	sub-groups as well:
    	-  Repair and maintenance assistance for our products , as 
    	   well as other vendors products that our customers want us
    	   to maintain for them.
    	-  Supporting the user's environment in terms of helping
    	   them understand how to run an enterprise client/server
    	   network at all levels - client, network, and server.
    	-  Teaching them how to operate products - ours and others.
    	-  Operating their environments for them, if they want.
    
    3.	Provide solutions, usually to our largest customers, for their
    	business-critical requirements and problems.  This will require
    	people that understand big customers (ABU) and big solutions (SI).
    	This group will also not duplicate resources needed to deliver
    	these solutions, but draw where appropriate from 1 & 2 to satisfy
    	the customer's requirements.  This group can also bring in 
    	external partners to deliver solutions, whenever necessary.
    
    This is a simple vision (perhaps too simple), but I think it would go a
    long way towards helping our customers understand us, and our
    commitment to them.  Having just given a 1 day seminar to 45 
    worried customers for a potential major SAP win in my territory,
    I believe that a clear organization that enables us to efficiently
    deliver products and/or services to customers is the last major step
    that is needed to get us back to the place our customers need us to be: 
    helping them get their jobs done.
    
     Thanks for reading this ... Charles

    Ref : .0
    
    >> The recent OMS-MCS merger has brought back to mind my reaction to
    
    When did this happen ? Where did u get this info ?
    
    Sunder
    

    
    Look at note 3851.15 ....