Conference 7.286::digital

    to add; could anyone outline (here in notes) the following decal 
    with part number EN-01466-12
    
    I would be very grateful.
    Regards Ivan
    

    
    Ivan,
    
    I Don't know about the partnumber. But the decal with contract 
    information must be a local thing, at least if you are in Europe, 
    you are in Digital's "European Zon", right? :-) 
    
    I know of countries that produce stickers/decals that is placed on the 
    system at installation with decnumber, phone number to MCS and such
    things. Mail me if you want a contact. Never heard of anyone putting
    contract information on it.
     
    /Kjell

In VTX SMC (Standards, Methods and Controls) under #8, Information about Non-
SMC Documents, 2nd screen:

 EA-, EJ-, EN-, EZ-, FB-      Moore Business Forms     VTX LOS
 MP-xxxxx-xx                                           234-4325
                                                
unfortunately VTX LOS is not accessible at this time.  Call 234-4325 to see
if you can order EN-01466-12.

Judy Kilgore
CXO Eng Document Control/Design Library

    Ivan:		
    
    A couple of years ago, MCS Service Delivery and Admin jointly came up
    with a program called "Serial # Elimination".  This provided Service
    Delivery and the customer the option of what was referred to as the
    sticker program, which gave the customer Xn stickers to be used on
    whatever equipment (i.e., terminal, printer, anything but system boxes)
    they wanted to put it on and they were charged a quantity price on
    their contract.  Once instituted, implementation was a BEAR and then
    they said, "OOPPSS!! just kidding...." and have said that this option is
    available if it is a "customer satisfaction" issue only.  No longer a
    standard offering.
    
    I don't know if these may be the stickers your seeing or not.... Check
    with a Service Delivery manager where you've seen them and I bet he
    could help....
    
    Toodles.....JPs
    

    re .2 Thanks Kjell, I thought as there are many pieces of equipment on
    a site with different DECnumbers (Purchased at different times) that
    the one thing that might be common would be a contract number prefix or
    something along those lines. I guess I need to speak with the people
    that are handling the database customer information (Space I think)
    Thanks again. 
    
    Re. 3 Thanks judy

    Hello JPs,
    
    Thanks very much for your response, The chance that I will be able to
    get hold of the manager is remote. We have to come up with a working
    solution we (Our CSC in Johannesburg) are receiving a mountain of
    service calls with scant inforamtion. Which of course means the
    engineer has to visit the site to first fix the customer then the
    faulty device. For the client it is just too much sweat to get the
    option off the decal on the rear of the system. 
    
    It makes pre-call management possible with the correct Model.
    
    Are any samples of stickers/decals available?
    If we end up printing them locally, we would like to see some which are
    currently used. Also maybe one of these "Sticker Program" stickers.
    
    My location is JHB/02 or CPT/01 but Preferably JHB/02
    
    Or Postal for those not able to access VTX SITES.
    Ivan Harris, Digital South Africa, Box 6582, Roggebaai,8012, South Africa
    
    
    Once again thanks,
    Regards Ivan
    

    Ivan,
    
    Be careful putting contract information on stuff like terminals.  Gear
    for which there is an option-swap maintenance strategy.
    
    Imagine this . . .
    
    Customer X has contract identification stickers on their terminals. 
    One goes belly-up.  Customer logs a FS call.  FSE swaps the terminal
    and brings the dead one back to Digital.
    
    The dead terminal is repaired and used at Customer Y where another
    terminal has decided to break.
    
    Customer Y's termianl now has Customer Xs' contract sticker on it.
    
    Just a thought,
    
    Bill

    
    Ivan,
    
    IMHO it's more flexible to only put the option/pcg type and the serial
    on the decals. Imagine that you have the contract number on the decals
    and a workstation goes of contract (it's sold for example). You would then 
    have to make sure that the decal is removed as it has the contract number 
    from the wrong customer. Or let say that it is on warrenty and has not 
    been taken up on a contract, you then need the serial number to verify 
    the warrenty anyway...
    
    /Kjell
    
    

    Ivan,
    
    We use such a label here at CSS in the UK.  It is used on special
    products we develop for military or government contracts, hence the
    need for the contract number to appear on the product.  It looks like
    this:
    
    
    [digital logo]
    
    model
    Part no.
    S/N:                                  DOM:
    NSN:
    Contract no.
    Hz                                    V~
    W                                     A
    Total weight                                   Kg
                 Digital Equipment Co. Ltd.
    
    
    Part number is 36-41383-01
    
    
    
    regards,
    Mike.

    We have settled for a DIGITAL Log, OUR National 0800 number and a
    reference code which will link us to info in a database. I have
    suggested the same ref be used as our local Smart (or is it SPACE
    database?)
    
    What format have other subsiduaries used for this "Reference"?
    
    This info will be greatly appreciated.
    Thanks and regards Ivan
    

    
    This string all relates back to a basic concept, "Something is broken".
    
    What's broken is the idea of putting all the little stickers in places
    where only a contortionist (or a Field Service Engineer) can get to...
    
    There has been progress (Vaxstation 4000's for example) of moving the
    needed infomation up front, but by and large the majority are when they
    cannot be easily seen.
    
    So, can we have someone in "design_land" handle this? Some nice little
    flip down door where all the stickers go? On everything? Thanks.
    
    .mike.

re .11 You mean you don't have a dentist mirror or similar and can't read a 
mirrored image :*)

    Re .12 Ha! Just the other day I had to go onsite to do an audit for a
    new customer. And indeed I was using a mirror (though I prefer the
    large one that's available in the Sears hardware Dept.) Customers are
    amazed that I can read the numbers backwards. :-)
    
    Harry
    

    
    re: .12
    
    I'm a Field Service Engineer, of course I can read 'em, I just didn't
    say I *liked* it...   :-)
    
    .mike.