| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3735.1 | Will Work It.... | MKOTS3::CANNEY | | Fri Mar 10 1995 10:17 | 6 |
| I will forward this to John Earnshaw, MCS Customer Relations Manager.
John will have a local rep contact the Customer.
Regards,
Don Canney
|
| 3735.2 | Thanks | STOWOA::BUFTON::NBUFTON | | Fri Mar 10 1995 11:01 | 4 |
| Thanks for your timely action.
(I guess I should apologize for intruding on all of today's key discussions
in this notes file with a customer issue.)
|
| 3735.3 | You *should* be chastised! | DPDMAI::EYSTER | She ain't pretty (she just looks that way) | Fri Mar 10 1995 11:58 | 12 |
| >(I guess I should apologize for intruding on all of today's key discussions
>in this notes file with a customer issue.)
I should sincerely hope so. As moderators have explained to so many
other noters, this is *not* the forum for this kind of thing. Do not
attempt to solve a client's particular needs or your own. This
notesfile is purely for kvetching, nothing else.
Mods, do your duty, and immediately write-lock this string before
something else useful comes out of it!
Tex
|
| 3735.4 | | QUARK::LIONEL | Free advice is worth every cent | Fri Mar 10 1995 12:09 | 8 |
| Tex, you're out of line. The moderators have said that we will allow
reasonable, limited use of this notesfile if people don't know where else
to turn.
For PC issues, I'd recommend GIADEV::DECSTATION, though for notebooks,
AKOCOA::DECPC_PORTABLES is a better bet.
Steve
|
| 3735.5 | | KLUSTR::GARDNER | The secret word is Mudshark. | Fri Mar 10 1995 12:55 | 4 |
| Steve - I don't know about you, but I thought I read an inferred ;-)
in .3...maybe its just me on Friday...
_kelley
|
| 3735.6 | | DPDMAI::EYSTER | She ain't pretty (she just looks that way) | Fri Mar 10 1995 13:26 | 8 |
| > Steve - I don't know about you, but I thought I read an inferred ;-)
> in .3...maybe its just me on Friday...
>
> _kelley
Nope, t'ain't just you. But it requires a sense of humor to see it...:^]
Tex
|
| 3735.7 | | QUARK::LIONEL | Free advice is worth every cent | Fri Mar 10 1995 14:40 | 4 |
| I saw the humor attempt, but I thought the misstatement of moderator
direction was inappropriate - some might take it seriously.
Steve
|
| 3735.8 | | VANGA::KERRELL | DECUS - Coventry May 15-18 1995 | Mon Mar 13 1995 03:51 | 3 |
| Nice rathole Tex, I wonder if the customer will get this much action?
Dave.
|
| 3735.9 | | ICS::BEAN | Attila the Hun was a LIBERAL! | Mon Mar 13 1995 09:32 | 4 |
| re: .7
I can think of one or two
tony
|
| 3735.10 | Frustrated PC Customer . . . NOT! | SOLVIT::EARNSHAW | | Mon Mar 13 1995 10:34 | 5 |
| This customers PC was shipped FEDEX and received by the customer on
Saturday. I followed up with the customer this morning and they are
now satisfied.
John
|
| 3735.11 | | RCOCER::MICKOL | Now a pooled resource | Tue Mar 14 1995 01:51 | 11 |
| >> <<< Note 3735.10 by SOLVIT::EARNSHAW >>>
>> -< Frustrated PC Customer . . . NOT! >-
>>
>> This customers PC was shipped FEDEX and received by the customer on
>> Saturday. I followed up with the customer this morning and they are
>> now satisfied.
>>
>> John
NICE JOB!
|
| 3735.12 | | MKOTS1::PAPPALARDO | PCBU Mfg/Logistics | Tue Mar 14 1995 16:20 | 7 |
|
Next Time have the customer call 1-800-722-9332 selecting option #3
and we here at order fulfillment will help them asap on-line....
Rick
|
| 3735.13 | How well did we communicate? | KAOO01::PINKERTON | Prov 3:5-6 | Fri Mar 17 1995 11:09 | 38 |
| What information do we supply with our products?
As in where can the customer call in the event there is a malfunction?
Is this well documented in the customer docs?
Is there a well defined warranty, as in what services and length of
time?
Is there documentation of who the customer can call to purchase more
products?
is there a process, and commitment of ownership within Digital to
supply current info with our products?
Does it make sense to supply this in paper form?
Is it within the operating system, as in perhaps a cute ICON, upon
initial power up?
Is there a well advertised service channel like 1 1-800 # ??
Why would the customer call the original ph# in base note?
was it the right #?
if it was wrong, what would prompt the customer to call it?
Do we advertise our presales and post sales #'s well? Like in the Local
Phone directories?
What about in the trade magazines?
What about our business partners? Do they know the right #'s to inform
their customers?
--- a long time Digital employee with still the same questions.
Gary Pinkerton
Canada
|
| 3735.14 | | QUARK::LIONEL | Free advice is worth every cent | Fri Mar 17 1995 11:45 | 62 |
| > What information do we supply with our products?
>
> As in where can the customer call in the event there is a malfunction?
Yes.
> Is this well documented in the customer docs?
Yes.
> Is there a well defined warranty, as in what services and length of
> time?
Yes.
> Is there documentation of who the customer can call to purchase more
> products?
Yes.
> is there a process, and commitment of ownership within Digital to
> supply current info with our products?
Yes, not that anyone reads it.
> Does it make sense to supply this in paper form?
Yes, it is. There is a yellow card supplied with every Digital PC that has
warranty and service information with phone numbers for contacts in some
20 or so countries, plus the DEC BBS number in the US and France.
> Is it within the operating system, as in perhaps a cute ICON, upon
> initial power up?
That too, and it remains available on the system in the "Digital" program
group.
> Is there a well advertised service channel like 1 1-800 # ??
Yes.
> Why would the customer call the original ph# in base note?
> was it the right #?
> if it was wrong, what would prompt the customer to call it?
We don't know what number the customer called.
> Do we advertise our presales and post sales #'s well? Like in the Local
> Phone directories?
Yes.
> What about in the trade magazines?
Yes.
> What about our business partners? Do they know the right #'s to inform
> their customers?
They should - we give them the information.
Steve
|