| Title: | The Digital way of working |
| Moderator: | QUARK::LIONEL ON |
| Created: | Fri Feb 14 1986 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 5321 |
| Total number of notes: | 139771 |
Yesterday, our customer presented me with a returned prepaid Digital mailer.
He had a number of them! Anyway, this is standard business reply mail paid via
first class permit number 33 Maynard Mass. The subject of the card is "USER
FEEDBACK - Alpha configuration utility". I called the 800 number listed on the
card to notify them that the card was returned stamped "PERMIT NOT RENEWED
RETURN TO SENDER". The person at the 800 number wanted the content of the
reply but did care that the card was returned to the sender!
Can someone pass this information along to correct person/group.
Thanks
/ed
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 3716.1 | Product Manager notified... | DECLNE::LANTEIGNE | Mon Feb 27 1995 09:37 | 6 | |
The Product Manager has been notified about the problem. The Next
release of the Configuration Utility (mid March) will have a valid
permit number for mailing the feedback card.
Carl Lanteigne
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| 3716.2 | MOLAR::DELBALSO | I (spade) my (dogface) | Mon Feb 27 1995 09:41 | 5 | |
> The person at the 800 number wanted the content of the > reply but did care that the card was returned to the sender! Did you tell the person it would cost them $.33? | |||||
| 3716.3 | solved... | TFOSS1::ROCHA_ED | Mon Feb 27 1995 11:50 | 5 | |
Thanks for forwarding this onto the correct person. I was contacted
this AM and it appears that the permit is OK but there is no forwarding
address on file at the PO for BXB1...
/ed
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| 3716.4 | DPDMAI::EYSTER | Fluoride&Prozac/NoCavities/No prob! | Mon Feb 27 1995 14:01 | 11 | |
Our building had a fire some time ago. A fast-thinker in mgt had the
telephone message changed so the caller heard "The number you are
dialing has been temporarily changed to (another site code)" instead of
"...is no longer a working number", scaring our customers *and*
employees half to death.
Unfortunately, the number listed was off by a digit, and gave the
message "...is no longer a working number". I personally called the
phone company and had it changed to the correct number.
No one ever check these things, or what?
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