| If by "reliability rating" you are seeking the MTBF/MTTR numbers here
is the procedure for getting the official numbers.
The onus is on each product manager to provide the data to this
database, if the products you require are not yet up on the database
then use VTX PMLOC, find the PM and ask for the data to be lodged.
Works for me most times..
Steve.
===============================================
Subject: I: New MTBF Data Disclosure Procedure
The process for obtaining product reliability data (MTBF and MTTR) has been
streamlined.
Previously, requests for MTBF/MTTR on announced products were entered as
PID requests. Now, MTBF has been removed from the PID system and will be
handled instead by an automatic system which uses electronic mail.
I expect that response times will improve from days to hours. In addition,
the system will operate 24 hours a day, seven days a week.
NEW MTBF/MTTR PROCEDURE
1) The requester (Account Rep, Project Rep, Tech Support, etc.) mails a request
for MTBF/MTTR data to MTBF @OGO or CSSE::MTBF using the attached form memo.
2) The automated system returns the reliability data by electronic mail
together with the required disclaimer.
That's all there is to it. Send a memo and get a reply.
*** IMPORTANT NOTE FOR FEDERAL GOVERNMENT FROM THE ADEG PROGRAM ENGINEERING
GROUP- If the MTBF/MTTR data is being provided as: (1) a condition of
response to a US Government solicitation (i.e. RFP) or as information to a
company developing an offer into one, or (2) a response to an already
binding/contractual commitment, or (3) data which will be used by either
the US Government or its agents as a criteria in a competitive procurement
process, contact Mike D'Aquila (MIKE DAQUILA @MKO, STEREO::DAQUILA, or DTN
264-4327) for assistance.
Reference: Sales Policy 1.4.2, MTBF/MTTR Data Release.
MTBF/MTTR Request Form
----------------------
Fill in the information below, and send this memo to either MTBF @OGO or
CSSE::MTBF. The information, along with the required disclaimer, will be sent
to you at the ALL-IN-1 address or VMS address you specify below.
****************************************************************************
*** IMPORTANT - AN AUTOMATED SYSTEM WILL PROCESS AND REPLY TO YOUR ***
*** REQUEST. PLEASE DO NO DEVIATE FROM THIS FORMAT. ***
****************************************************************************
If you have any questions, please write or call the ADEG Program Engineering
Group at GSGPROGENG @MKO, or DTN 264-4727.
YOUR NAME:
YOUR ALL-IN-1 ADDRESS:
(Example: JOHN JONES @OGO)
or
YOUR VMS ADDRESS:
(Example: CSSE::JONES)
YOUR COST CENTER:
YOUR BADGE NUMBER:
CUSTOMER NAME:
CUSTOMER LOCATION:
BUSINESS REASON FOR RELEASING THIS INFORMATION:
Using one line per part number, list the part numbers for which you need
reliability (MTBF/MTTR) data below between the words "BEGIN" and "END". Please
use the 2-5-2 part number format (00-TK50 -AA), or you WILL NOT receive the
information that you requested.
DO NOT REMOVE THE WORDS "BEGIN" AND "END".
BEGIN
END
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