| Title: | The Digital way of working |
| Moderator: | QUARK::LIONEL ON |
| Created: | Fri Feb 14 1986 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 5321 |
| Total number of notes: | 139771 |
Is IBM replacing all Pentium chips and if so, should we do the same ?
This must be a nightmare for Intel. May help Alpha in the future.
I got the following off internet :
Article: 25072
From: [email protected] (Marc Ries)
Newsgroups: comp.sys.intel
Subject: IBM to Replace Pentiums Free!
Date: 1 Dec 1994 14:50:38 GMT
Organization: TRW SEDD
According to an article in today's Los Angeles Times, IBM will
replace buggy Pentiums in IBM machines for free. Intel stocks
also took a $2.38 tumble Wednesday. The article noted that
except for arranging for actual chip replacement, IBM itself
was not incurring any great expense -- Intel is providing
IBM with replacement chips at zero cost to IBM.
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 3544.1 | LURE::CERLING | IXOYE | Fri Dec 02 1994 10:10 | 7 | |
The interesting line in the article is `replace buggy Pentiums'. If Intel is making the determination about which Pentiums are really `buggy', then what IBM is doing is no different than what everybody else is doing. IBM just gets the good press. tgc | |||||
| 3544.2 | QUARK::LIONEL | Free advice is worth every cent | Fri Dec 02 1994 10:17 | 4 | |
We don't need yet another note on the Pentium bug. The discussion of what Digital should do/is doing is already taking place in GIADEV::DECSTATION 5305. Steve | |||||
| 3544.3 | Better Pentium Response Needed | GLDOA::WERNER | Mon Dec 05 1994 14:46 | 29 | |
More Discussion on Digital's Pentium Bug response is certainly not a
topic to quashed (per STEVE 3544.2). I went to the GIADEV::DECSTATION
notes file and looked at note 5305. It basically says "shut up and eat
your cold mush". It is certainly a topic that we in the field are going
to get slam dunked with from irate customers. It is at least reasonable
to have some response beyond the "is not my probelm" drivel that we
currently have. Intel is apparently backing their channels partners,
i.e. IBM, Compaq and Digital, by supplying the chips at no cost. The
real contribution that the system integrator must make is the Field
Services costs of doing the chip replacement for the customer. That is
the boggie that Digital has yet to step up to with its customers.
If, in fact, IBM and Compaq have announced anyting approaching a "no
questions ask" replacement policy and we don't,then prepare for major
customer flack. It is as simple as thinking about what you as a
personal buyer would do if your discovered that one store (say Sears
for sake of the example) will cheerfully take back their Craftsman
tools should it break or have a defect and another (the Mom and Pop
Hardware Store) won't. Guess how Sears built the reputation and
business of Craftsman tools.
I'm sure that the PCBU folks understand this and that it is only a
matter of time (like just wait until after this quarter closes, please)
before they will have to announce some better Digital response. Hopefully
our customers will wait for us to do "WHATEVER IT TAKES". Don't you
just love how that BS line is so apropos to some much junk these
days.
-OFWAMI-
| |||||
| 3544.4 | QUARK::LIONEL | Free advice is worth every cent | Mon Dec 05 1994 15:11 | 4 | |
Please take this to GIADEV::DECSTATION, or STOWOA::PCPROD_INFO. Have your debate with the PCBU people there. Steve | |||||