| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3503.1 | HE's Good | GLDOA::POMEROY | | Thu Nov 10 1994 16:01 | 4 |
| Have Skip call Bill tripp. He's very good on on Ultrix, Pathworks I
can't say
Dennis
|
| 3503.2 | Pathwork's name | GLDOA::GUENTHER | | Thu Nov 10 1994 20:51 | 11 |
| I am curious if the customer is Methodist Hospital of Indiana. Steve
Woodward at DTN 471 5158 has the Pathworks expertise. If it is
Methodist, I would escalate it up your management line, this is
a large customer sat issue. The systems/services were purchased
through Future Now through IE to us. We need to get the channel
that sold it very involved too.
I am at DTN 471 5116 and have been working Customer Sat issues
there.
karen
|
| 3503.3 | | INDY50::ram | Ram Rao, SPARCosaurus hunter | Sun Nov 13 1994 22:15 | 9 |
| No the customer is NOT Methodist Hospital in Indianapolis. The customer
is MUCH BIGGER potatoes, probably with 10 times as many Pathworks connects
as Methodist Hospital, very likely rating in the top 5 worldwide of
Pathworks/ULTRIX licenses. This is a serious customer sat issue, requiring
extremely detailed configuring and sizing of ULTRIX Pathworks servers.
Ram Rao
UNIX Consultant, Indianapolis
|
| 3503.4 | Call PATHWORKS Tech Support | RANGER::STEGER | | Mon Nov 14 1994 13:18 | 6 |
| Please contact the PATHWORKS technical support group for help. The
manager is Wendell Rizzo, DTN 226-6837, DELNI::RIZZO.
Regards,
Marlene Steger
PATHWORKS Product Management
|