Conference 7.286::digital

There's still an office for them in MRO-2.  Beyond that, I don't know.

Bob

The Digital Phone Directory has about a dozen and a half lines of listings
for Metpay.  General information number for all 50 states is DTN 297-5561 or
223-3522.

				Steve

    There is a metpay represenative on site at LKG every wednesday starting
    at 8:30 - 11:30 a.m. Metropolitan also has an assistance number that
    can be used. It's DTN 223-9790 or 223-8932 
    
                                                       Rich,

    I find METPAY to be convenient, responsive, and their rates are
    competitive. It's better to pay the premiums through payroll
    deductions, though. Once, I didn't receive a bill because I had 
    moved, and they cancelled my insurance for non-payment since I 
    never knew a bill was sent out.
    
    They were very responsive once the problem was found, and even
    covered me retroactively....

Re .5 - FYI, Metpay isn't the only one to cancel like this (meaning, hey, they
ain't so bad!). I once learned that the mortgage company who had bought out my
old mortgage company had not been paying my home insurance when the insurance
company sent me a cancellation notice. I followed a short but high ballistic
curve to my telephone.

    METPAY decided that they didn't want to keep the policies in Penna
    years ago, so they doubled by policy premium.  I called the office and
    they said "we can't cancel your policy in Penna, so if you don't cancel
    it because of the increase, then it will increase again."
    
    I quickly got another insurance company.  Just for the record, both my
    wife and myself have clean driving records, no kids that were driving
    yet, and a Nova and a Chevelle station wagon.
    
    I got Maryland Caus. Insurance, and have had them since.  I also pay 5K
    per year for 4 drivers (2 youthful) on 4 cars.
    
    

    Well, if you *do* use METPAY, be aware that they offer a discount
    for parking your car in a garage!  I called them last week to see 
    why my rates had gone up.  It turns out that Colorado had a state-
    wide increase.  I told the gal I thought that was pretty crummy for
    those of us who haven't ever filed a claim.  She said, "Well, let's see
    if there isn't some way to offset that charge," and she found the the
    park-your-car-in-a-garage-and-save-$20-on-your-comprehensive discount
    for me!
    
    Marci 

    lowered probability of hail damage?
    
    ed

>    lowered probability of hail damage?
    
  Yes, that's one (minor) reason to park in a garage. Seriously, people in 
some places are having major problems with cars parked in their driveways,
even if they keep them locked and have a theft alarm. It's MUCH harder for
a troublemaker to get at a car if it's in a locked garage.

It's not a minor reason in Colorado.  Does Metpay offer a garage discount in MA?

I called yesterday; this is a NH-specific discount.

Sam

Since the person who first mentioned this seems to live in Colorado, I think
you were misinformed.

    Metpay is great about collecting *their* money, that much I notice.
    They're also great about selling me new services.
    
    But, has anyone had an accident lately? Probably due to downsizing and
    whatever, I think they've "centralized" this service. A friend of mine
    was hit and she ended up having to drive a damaged car way out of her
    way (from Marlboro to Tewksbury, I believe) to get it appraised. 
    
    I guess the days of on-site appraisers is gone with Metpay. I called
    and talked with several confused Customer Service people who gave me
    jumbled answers to my questions. 
    
    I suggest you give them a call *before* you get in an accident and have
    to drive a busted up car 30 miles for an appraisal.
    
    

Well, my car was appraised "on site" after it was hit last April, but it 
wasn't driveable. :-)

I had excellent service from MetPay in the course of dealing with said
accident (in which my car was totalled).  FWIW.  (I live in NH, and the
accident happened in Cambridge, MA. Also FWIW.)

-- Nina

    
    My car was totalled last January, and there was no question that the
    other driver was at fault. It was almost six months before my MetPay
    claim was settled, and then only because I made some fairly indignant
    phone calls.
    
    I got better service from the company insuring the guy who hit me.
    
    (Live in MA, incident in CT.)
    

    I had a claim recently that was handled quite well from METPAY.  And
    they sent out an appraiser to my house (the car was drivable)...
    
    Brad.

My experience with them was phenomenally good.   They sent an 
appraiser onsite (not-driveable) and cut me a check on the spot.  
Worked in the background with our repair place who was incredibly 
detail oriented (and very expensive) and they paid him the balance 
minus deductible wiht no questions.   

I had an accident a couple of years ago, a disagreement with a guard rail 
occasioned by an unexpected sleet storm (and a rear-wheel drive sports car). 

I had both good and semi-bad experiences with MetPay as a result:

Payment: the car was drivable (barely, thanks to a borrowed crowbar from a NH 
statie so I could get the fender off the front wheel), so I drove it to the 
drive-in center in Tewksbury and got a check on the spot. The auto body place 
("Doesn't look like a deer this time" was his first comment) took care of any 
renegotiation based on later findings (minimal). All that was fine. 

Negative: MetPay didn't buy my "weather was at fault" claim and tried to hit me 
with un-good-driver points. But to their credit (or maybe by law) they also told 
me that I could appeal it with the State (MA) board of whatever and that I had a 
reasonably good claim. Bolstered by the NH Statie accident report that was in my 
favor, the State board overturned Met and I was not assessed points.

In the aggregate, I've been pleased with MetPay. (They paid off the alluded-to 
incident with the late deer without a blink.)