| From: TLE::KONRAD "Mick Konrad, DTN 381-0929, ZKO2-3/L20" 7-OCT-1994
12:55:57.92
To: JYOTI,GRAHAME
CC: KONRAD
Subj: I: Everything you always wanted to know about TIMA!
From: MSE1::TERRASI "DAVE, MSE PPM, 247-2629 07-Oct-1994 1124" 7-OCT-1994
12:52:05.54
To: @ENG_NOTICE
CC: ANGELA,@IPMT_TEAM,TERRASI
Subj: I: Everything you always wanted to know about TIMA!
A few days ago I sent a test message to this distribution. I have
modified this distribution list from comments received and error
messages. The intent for creating this list was to share with all
remedial engineering support groups pertinent information received from
MCS. I had received the attached information regarding TIMA and believe
this type of information could be beneficial.
The attached was provided to me from the Americas Zone TIMA manager.
It provides details around how, who, what, etc for getting and using a
TIMA account.
Dave T.
From: SCCAT::GEIGER_RI "The weather is here, I wish you were beatuiful"
17-SEP-1994 10:29:29.41
To: MSE1::TERRASI
CC: GEIGER_RI
Subj: RE: Q/A: Field data on TIMA
Dave,
I am enclosing section 1-8 that discuss how, who, what, etc. for getting
and using a TIMA account.
I think this or any information in TIMA should be shared with the
engineering support groups.
Let me know if I can help. Feel free to contact me with any TIMA issues you
may have.
Richard
Americas Zone TIMA manager
DTN 521-4317
Section 1 - How to get a TIMA account
To follow is the TIMA Custodial Agreement Terms and Conditions and the TIMA
Registration Form.
The first is the Custodial Agreement. Please read, to acknowledge your
understanding of your continuing obligation with respect to confidentiality
as written in your employment agreement.
The second form is the TIMA Electronic Registration Form, which needs to be
filled out online and forwarded electronically to your TIMA Registrar,
Richard Geiger @WRO.
This will enable the TIMA account to be created. After the account process
is complete, you will receive a mail message from your TIMA Registrar
informing you that your TIMA account is ready, titled...
Subject: (I) TIMA Confirmation of Registration -- FOR YOUR RECORDS
and a phone call with your password. After you log in to your TIMA account
please change your TIMA application password from the "TIMA>" prompt...
TIMA> PROFILE PASSWORD
If you have any questions, please feel free to call.
Regards,
Richard Geiger @WRO / TIMA Registrar
Page 1 of 2
Technical Information Management Architecture (TIMA) Custodial Agreement
Terms and Conditions
EMPLOYEE RESPONSIBILITIES
DIGITAL PROPRIETARY AND CONFIDENTIAL INFORMATION
All Digital employees are responsible for security awareness and compliance
with this standard. As a condition of employment employees agree to protect
Digital classified information, and not to disclose any Digital classified
information except as authorized.
Reference:
Corporate policy 10.0 Proprietary Information Protection Policy.
Corporate Standard 10.1 Proprietary Information Protection Standard.
Corporate Policy 11.1 Electronic Account Protection.
DIS Policy 6.11 Connection to EASYNET.
We need your help, in accord with your confidentiality obligations under the
Digital employment agreement you previously signed, to assure that this
information remains company confidential.
TIMA Electronic REGISTRATION FORM
Instructions for filling out the TIMA User Registration Form.
This form MUST be filled out electronically. Upon completion forward this
form ELECTRONICALLY to your TIMA Registrar, Richard Geiger @WRO.
1. Fill in all fields, overstriking the "_" characters if possible (they
delineate the length of the information you enter). Please do NOT
change the form. Avoid using TABS, use SPACES instead. If you are
not sure of any information, ask your local TIMA contact.
2. For the "VAXmail address" field, fill in your NODE::USERNAME. This
indicates where you normally receive mail notification of BLITZ (TIMA
GRAMS & TIMA NEWS) messages and the arrival of any tools you have
requested. You may change this at anytime from the "TIMA>" prompt...
TIMA> PROFILE MAIL
3. For the "User Function" field, enter anything that describes your job,
(ex: CSE, UM, MCS Engineer, CNS/IM&T).
4. For the "Territory" field, enter the appropriate (i.e. CANADA, LACT,
USA).
5. For the "Zone" field, enter one of the following abbreviations:
AME, EUR, AP for (AMERICAS, EUROPE, ASIA PACIFIC).
The next page will show an EXAMPLE of a completed TIMA Registration Form, for
your reference.
Page 2 of 2
*** EXAMPLE of COMPLETED FORM ***
TIMA USER REGISTRATION FORM
Date: 01-JUL-1999 New: X Update:
------------------------------------------------------------------------------
EMPLOYEE
------------------------------------------------------------------------------
User Badge: 055555 District: NCD
First Name: JOHN Territory: USA (CANADA,LACT,USA)
Middle Name: Q Zone: AME (AME,EUR,AP)
Last Name: PRIVATE Site/Location Code: ACI
VAXmail Address: POBOX::PRIVATE_J (i.e. POBOX::SMITH)
User Cost Center: EC6 User Phone #: 708-555-1212
User Function: US MCS DTN: 555-1212
------------------------------------------------------------------------------
EMPLOYEE'S MANAGER
------------------------------------------------------------------------------
Manager Badge#: 005555 User Phone #: 708-555-2121
Manager Name: JANE PUBLIC DTN: 555-2121
Location Code: ACI E-mail: MDVAX1::PUBLIC_J
------------------------------------------------------------------------------
*** END OF EXAMPLE of COMPLETED FORM ***
------------------------------------------------------------------------------
Page 2 of 2
TIMA USER REGISTRATION FORM
Date: New: Update:
------------------------------------------------------------------------------
EMPLOYEE
------------------------------------------------------------------------------
User Badge: District:
First Name: Territory: (CANADA,LACT,USA)
Middle Name: Zone: (AME,EUR,AP)
Last Name: Site/Location Code:
VAXmail Address: :: (i.e. POBOX::SMITH)
User Cost Center: User Phone #: ___-___-____
User Function: DTN: ___-____
------------------------------------------------------------------------------
EMPLOYEE'S MANAGER
------------------------------------------------------------------------------
Manager Badge#: Phone #: ___-___-____
Manager Name: DTN: ___-____
Location Code: E-mail: ::
------------------------------------------------------------------------------
SECTION BELOW TO BE FILLED OUT BY TIMA REGISTRAR
------------------------------------------------------------------------------
Registrar Badge: Phone #: ___-___-____
TIMA Registrar Name: DTN: ___-____
TIMA Node: E-mail: ::
Priv's Granted: SSDREA SSDWRI SSDHID GICREA PMCREA
RRTREA LOCAL MLOCAL _____ _____
_____ _____ _____ _____ _____
Added/Modified By: Phone #: ___-___-____
Date Added/Modified: DTN: ___-____
------------------------------------------------------------------------------
Upon completion and ELECTRONIC mailing of this registration form to Richard
Geiger @WRO, your TIMA account will be created.
------------------------------------------------------------------------------
Section 2 - Where to access TIMA, How to log into TIMA, How to set up
your user profile for TIMA Tools
NOTE: If you are already a knowledgeable TIMA user, begin at step 3.
1. Logging into a VMS node with access to TIMA
The first step is to log into a VMS node that provides access to the TIMA
application. Your options are...
A) Any dedicated worldwide TIMA node (See your local TIMA Registrar)
B) In the U.S. any of the CNS based systems which run TIMA with the
Username TIMA_USER ...
System Name Location
---------------------------------
TIMASA Dallas, TX
TIMA6 Chicago, IL
ALFTMA Alpharetta, GA
SEASON Landover, MD
WRTIMA NorthWestern U.S.
SWTIMA SouthWestern U.S.
NEACS4 Nashua, NH
C) In the U.S. any of the CHAMP/FLD Call Handling systems via the Business
Application Menu. (This requires a new or existing CHAMP/FLD user
account)
2. Invoking TIMA
Using the CNS based systems running TIMA in the U.S.:
Connect to the system in your geography (see list above, step B).
Username: TIMA_USER
This user account, TIMA_USER is an application captive account. You will
be prompted for your badge number and TIMA password. When you successfully
enter your badge number and TIMA password, you will have the prompt
"TIMA>".
From the CHAMP/FLD clusters in the U.S.:
If you presently have a CHAMP/FLD user account, you may access TIMA
from the Business Application Menu by typing "TIMA".
You will be prompted for your badge number and TIMA password.
When you successfully enter your badge number and TIMA password, you
will have the prompt "TIMA>".
For Field Engineers or managers with CHAMP/FLD accounts:
From within the CHAMP/FLD application, by typing a "Gold S", you will
immediately be placed within the TIMA database containing ASPs and
APTs.
3. Updating your TIMA User Profile
If this is your first time accessing TIMA Tools COMPLEX, or if you need to
make modification(s) to your profile, here are some suggestions.
TIMA Keywords:
To receive electronic mail notifications (via TIMAGRAMs) of new and updated
ASPs and APTs, you will need to add a keyword to your profile. To do this
from the "TIMA>" prompt type...
PROFILE KEYWORD
You will be placed into an editor and just add the word...
COMPLEX
to your list. Control/Z will exit you from the editor.
TIMA Tools Database:
To activate the TIMA Tools database containing the ASPs and APTs, you MUST
add the database COMPLEX to your profile setup. At the "TIMA>" prompt,
type...
PROFILE TOOLS
You will see a list of the available databases for TIMA Tools. Use the down
and up arrows to position the cursor on the line with the database named
COMPLEX. Type the S key to select the COMPLEX database.
(To deselect a database, type the SPACEBAR while your cursor is
positioned at that database.)
Control/Z will exit you.
4. Setup Complete
Your TIMA environment is now set up to access ASPs and APTs in the TIMA
Tools database called COMPLEX.
From the "TIMA>" prompt, type TOOLS followed by the RETURN key.
NOTE:
When you exit TIMA (exiting is done with a Control/Z or with the F10 key),
after you have made ANY changes to your TIMA environment (i.e. profiles),
you will be asked if you would like to save the modifications that were
made during this TIMA session.
Answer Y for Yes, followed by the RETURN key. You will now be at the TIMA>
prompt. To fully exit TIMA, type EXIT or Control/Z.
NOTE: You may obtain a TIMA Quick Reference Card by issuing one of the
following command:
$ COPY NOETIC::DBA:[WORLDREAD]TIMA023_QUICK_REF_CARD_US.PS SYS$LOGIN:
$ COPY NOETIC::DBA:[WORLDREAD]TIMA023_QUICK_REF_CARD_EUR.PS SYS$LOGIN:
Section 3 - How to use TIMA Tools to access customer ASPs and
APTs.
Once you have invoked TIMA, and typed "TOOLS" from the "TIMA>" prompt, and
added the COMPLEX database to your Tools Profile, (See Section 2) you are now
ready to search for a customer's APT or ASP from the query screen.
The query could be the customer's name or it could be something unique
within the body of the APT or ASP. All of the APTs and ASPs have a title
with the following format:
APT - customer name - COMPLEX
or
ASP - customer name - COMPLEX
The first one-third identifies the article as either an Account Profile
Template or an Account Support Plan. The middle one-third is the customer
name and the last one-third identifies the TIMA database, in this case the
COMPLEX database.
After your query has been completed, you will be presented with a list
of articles that satisfied your query. The list could be anywhere from 1
article to several. If you have more than one article, use the up and
down arrow keys to position the cursor over the article you wish to
examine. Once this has been done, type the "S" key to select the article.
Once the article has been selected, you have several options. You can
use the up and down arrow keys to move one line at a time. The Prev Screen
(Page Up) and Next Screen (Page Down) will move a screen at a time.
The right arrow key will take you to the bottom of the article.
The left arrow key will take you to the top of the article.
You may also type the letter "V" to view the article within an editor.
Once you are in the view mode, you can perform a PF1/PF3 search function
for a "text" search. This is helpful when reading a very large article.
To close the selected article, type Control/Z. This will return you to
the list of articles from your last query. Typing Control/Z again will
return you to the query screen.
NOTE: You may obtain a TIMA Quick Reference Card by issuing one of the
following command:
$ COPY NOETIC::DBA:[WORLDREAD]TIMA023_QUICK_REF_CARD_US.PS SYS$LOGIN:
$ COPY NOETIC::DBA:[WORLDREAD]TIMA023_QUICK_REF_CARD_EUR.PS SYS$LOGIN:
Section 4 - Who to contact for TIMA support and ASP/APT quality issues
There is more than one area where a problem might arise.
1. TIMA application, TIMA user account or TIMA password - Please log a
CNS HOTLINE call, and use the menu choice TIMA.
2. COMPLEX database articles - If the data is incorrect or needs
updating, you may do one of the following:
o Select the article and type the letter "C" to send a comment to the
author of the article. This is done via a text editor, where you write
your concern. The author is automatically notified.
o Contact the Distributed Accounts Focal person responsible your district
(geography) for assistance.
o See section 5, 6, and 7 for additional article updating procedures.
Section 5 - What are the standardized formats for ASPs and APTs
There are two template articles in TIMA Tools COMPLEX database to assist you
in creating Account Profile Templates (APTs) or Account Support Plans (ASPs).
These templates may also be used when modifying existing APTs or ASPs.
To access these templates, invoke TIMA and access TIMA Tools COMPLEX.
(see sections 2 & 3 for assistance).
The templates may be found using the following queries...
For the Account Profile Template (APT) template, enter the following query:
APT TEMPLATE
For the Account Support Plan (ASP) template, enter the following query:
ASP TEMPLATE
After your query has completed, type "S" to Select the template article.
You will then type "E" to extract/mail this template article for local editing.
You will now see the following screen:
+------------------------- Select Extract Choice ----------------------+
| |
| Extract buffer to a file |
| Print buffer to a queue |
| Mail buffer to VMS mail account |
| |
+----------------------------------------------------------------------+
Use the up and down arrow keys to highlight your choice and then type
the RETURN key. Typically, you would choose to select the "Mail" option.
Choosing Mail, you would then see the following...
+--------------------------- Mail Current Buffer ------------------------+
|To: |
|Subject: APT - Specific Customer Incorporated - COMPLEX |
|Edit Text (Y or N): N |
+------------------------------------------------------------------------+
You then enter a VMSmail address in the "To:" field. (i.e. NODE::USERNAME)
The extracted article is then mailed directly to you.
If you are finished with the article(s) that you needed, you may now exit
TIMA Tools by typing Control/Z's until you have completely exited TIMA.
Section 6 - How to submit new or updated information to
TIMA Tools using BSS::COMPLEX
Once you have followed the STANDARD TEMPLATE FORMAT for the new or
updated APT (Account Profile Template) or ASP (Account Support Plan)
(refer to section 5), please mail the text version of the APT or ASP to...
BSS::COMPLEX
or from ALL-IN-1, send it to...
_BSS::COMPLEX (be sure to use the "_" underscore character)
The APT or ASP will be entered into TIMA Tools COMPLEX within 48 hours.
If you have entered the keyword COMPLEX into your TIMA profile (refer
to section 2), you will receive a TIMAGRAM electronic mail notification
immediately after the APT or ASP has been entered into TIMA Tools, and made
available worldwide.
Section 7 - How to extract a copy of the text document in
TIMA to update the ASP or APT
Invoke TIMA and access TIMA Tools COMPLEX. (see Sections 2 & 3 for assistance)
Perform a query for the APT or ASP you need to reference and select it.
(see Section 3)
After your query has completed, type "S" to Select the desired ASP or APT.
You will then type "E" to Extract/Mail this ASP or APT for local editing.
You will then see the following screen:
+------------------------- Select Extract Choice ----------------------+
| |
| Extract buffer to a file |
| Print buffer to a queue |
| Mail buffer to VMS mail account |
| |
+----------------------------------------------------------------------+
Use the up and down arrow keys to highlight your choice and then type
the RETURN key. Typically, you would choose to select the "Mail" option.
Choosing Mail, you would then see the following...
+--------------------------- Mail Current Buffer ------------------------+
|To: |
|Subject: APT - Specific Customer Incorporated - COMPLEX |
|Edit Text (Y or N): N |
+------------------------------------------------------------------------+
You then enter a VMSmail address in the "To:" field. (i.e. NODE::USERNAME)
The extracted ASP or APT article is then mailed directly to you.
If you are finished with the article(s) that you need, you may now exit
TIMA Tools by typing Control/Z's until you have completely exited TIMA.
Section 8 - How to load APTs and ASPs to your Laptop/PC
Follow the directions describing how to log into TIMA, invoke TOOLS and
perform your query (See sections 2 and 3). After you have selected your
article, extract it to your local node by using the following process.
After your query has completed, select the article.
At this point, you may choose to use your Laptop/PCs screen capture
functionality to "snapshot" the APT to your Laptop/PC.
(more details, hints, tips soon to follow)
Optionally, you may choose to extract this article as a file to upload to
your Laptop/PC by typing "E" for Extract.
You will now see the following screen:
+------------------------- Select Extract Choice ----------------------+
| |
| Extract buffer to a file |
| Print buffer to a queue |
| Mail buffer to VMS mail account |
| |
+----------------------------------------------------------------------+
Use the up and down arrow keys to highlight "Extract buffer to a file"
and then type RETURN key. You will now see the following:
+--------------------------- Extract to a File ------------------------+
|Filename: |
+----------------------------------------------------------------------+
Enter the destination for your extracted article, such as...
NODE"USERNAME PASSWORD"::FILENAME.TXT
Where NODE is your ALL-IN-1 mail system.
and USERNAME is your ALL-IN-1 mail system Username.
and PASSWORD is your password on the ALL-IN-1 mail system.
and FILENAME.TXT is a simple filename to recall.
The extracted file (FILENAME.TXT) is now on your ALL-IN-1 mail system in
your default login directory.
If you are finished with the article(s) that you needed, you may now exit
TIMA Tools by typing Control/Z's until you have completely exited TIMA.
Attach to your ALL-IN-1 mail system. You may now use PATHWORKS, Kermit,
XModem, YModem or ZModem on your Laptop/PC to transfer the FILENAME.TXT
file from your ALL-IN-1 mail system to your Laptop/PC.
Engineers using KEAterm V3.1 and the Kermit file transfer protocol
should receive the article using File and Shuttle (see the KEAterm User's
Guide or the KEAterm online help for assistance). After you have the
extracted article on your Laptop, you can view the article using either
Notepad or Write.
You may also include the article in SIMON on your Laptop/PC by editing the
SIMON_ME.INI file to alert SIMON to its location.
If you have any problems or questions, please contact Richard Geiger, DTN
521-4317.
****************************************************************************
PLEASE ENSURE THIS INFORMATION RECEIVES WIDE DISTRIBUTION THROUGHOUT MCS.
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