| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3332.1 | dtn | BRAT::WOOD | P. Wood | Mon Aug 15 1994 10:01 | 6 |
| Forgot to include my dtn in previous note:
264-4126
Thanks.
Pat Wood
|
| 3332.2 | A job for DC. | WRAFLC::GILLEY | Pay freeze? That's what *you* think. | Mon Aug 15 1994 10:22 | 4 |
| I've spoken to Pat. I'll put the customer in contact with local
Digital Consulting or whatever we're called this week.
Charlie
|
| 3332.3 | | BRAT::WOOD | P. Wood | Mon Aug 15 1994 10:28 | 5 |
| Charlie,
Thanks for your help!
PW
|
| 3332.4 | Customer Support Center - RDB help | BSS::C_BOUTCHER | | Mon Aug 15 1994 12:01 | 6 |
| He could also call 800-354-9000, press 2, and ask for support on RDB,
Since he has no contract coverage for support, he would be offered
percall service at $200/hr. He could provide a PO#, Letter of
Authorization or even use Mastercard/VISA. Our RDG Support group at
the Custoemr Support Center is excellent and they might be able to
assist.
|
| 3332.5 | ? | WRAFLC::GILLEY | Pay freeze? That's what *you* think. | Mon Aug 15 1994 13:22 | 5 |
| Ha! 200 per hour? We can do it cheaper. Do I hear 160?....
Seriously, it's a good point. Question: When the customer is buying
support at 200/hr, does this raise their priority in the queue?
Charlie
|
| 3332.6 | | BSS::C_BOUTCHER | | Mon Aug 15 1994 16:10 | 5 |
| No, it does not raise the queue priority. The Customer Support Center
responds first to customers they have a contractual commitment with, and
based upon their comments as to priority. (ie. critical or
non-critical). They would do the best they can to get to percall
service requests.
|
| 3332.7 | | WRAFLC::GILLEY | Pay freeze? That's what *you* think. | Mon Aug 15 1994 16:10 | 4 |
| Now, I knew that, I just had to be reminded. Engaging fingers before
engaging brain.
chg
|
| 3332.8 | depnds on the time of day too | CSC32::S_LEDOUX | Want some cheese with that whine ? | Tue Aug 16 1994 01:57 | 5 |
| Actually, once the customer gets to me (grunt doing the percall) he's already
done his time in the queue. When I get on the phone the customer knows that
my butt is his until the job is done or the money is gone.
Scott -- currently waiting on ANALYZE/RMS to wade through a 3Gb file at 240/hr
|