T.R | Title | User | Personal Name | Date | Lines |
---|
3248.1 | Buyer? | BOOKIE::STEGNER | | Fri Jul 15 1994 10:45 | 1 |
| Who bought them?
|
3248.2 | Buyer(s) not mentioned. | BIGQ::WETHERELL | | Fri Jul 15 1994 10:57 | 7 |
|
Didn't say who the buyers are, just a quick statement.
Several people have mentioned that they heard this too.
Joel
|
3248.3 | Isn't SHR = Quantum? | TUXEDO::PERARO | | Fri Jul 15 1994 11:56 | 5 |
|
Isn't SHR part of the Quantum sell?
Mary
|
3248.4 | Yes, but HLO = ? that worries me. | BIGQ::WETHERELL | | Fri Jul 15 1994 12:08 | 12 |
|
Yes. That's been the word for sometime now. I guess I should have
placed more emphasis on the HLO buyout. Rumors here (HLO) lately have been
Intel or AMD related, but I haven't heard anything definate like the
radio announcement broadcast this morning. I got the impression a deal
HAS been made, but the parties involved are waiting to make the
official announcement.
For once, I'd like to hear an official announcement from corporate,
before I hear it from my neighbor.
Joel
|
3248.5 | | IMTDEV::BRUNO | Father Gregory | Fri Jul 15 1994 12:09 | 7 |
| RE: <<< Note 3248.3 by TUXEDO::PERARO >>>
>> Isn't SHR part of the Quantum sell?
The alleged "done deal" sale to Quantum would include SHR.
Greg
|
3248.6 | | MSDOA::JENNINGS | Gore in '94! | Fri Jul 15 1994 12:39 | 2 |
| You folks in Mass may know what SHR and HLO are, but please spell
'em out for the rest of us....
|
3248.7 | locations | BIGQ::CANNATA | | Fri Jul 15 1994 12:43 | 4 |
| SHR = Shrewsbury Massachusetts
HLO = Hudson Massachusetts
;-)
|
3248.8 | Site codes for -.1. | OBSESS::WOODFORD | | Fri Jul 15 1994 12:44 | 3 |
| SHR - facility in Shrewsbury, MA - mostly storage (Avastor?)
HLO - facility in Hudson, MA - semiconductor operations/manufacturing
|
3248.9 | exit | MROA::MAHONEY | | Fri Jul 15 1994 12:46 | 5 |
| SHR is Shrewsbury, HLO is Hudson... this information is in every
Digital phone directory and every employee should know of "all" Digital
locations.
Ana
|
3248.10 | So now we know | CHEFS::CROWDERJ | Jim Crowder, GIS & Environment | Fri Jul 15 1994 12:51 | 4 |
| Re: -.1
Just as all Digital employees know exactly where Death Park and
Phoenix House are.
|
3248.11 | | PLAYER::WINPENNY | | Fri Jul 15 1994 12:53 | 4 |
|
Where's Massachusetts?
Chris
|
3248.13 | Ya durn flat-lander | IMTDEV::BRUNO | Father Gregory | Fri Jul 15 1994 12:59 | 8 |
| RE: <<< Note 3248.6 by MSDOA::JENNINGS "Gore in '94!" >>>
>> You folks in Mass may know what SHR and HLO are, but please spell
>> 'em out for the rest of us....
You'd better SMILE when you accuse me of being in Mass.
Greg
|
3248.14 | Not all of SHR | KAPTIN::BLEI | Larry Bleiweiss 237-6080 SHR3-2/X17 | Fri Jul 15 1994 13:01 | 9 |
| The SHR facility consists of 3 buildings.
Only SHR1 and SHR2 are included in the Quantum proposed deal.
SHR3, across the road from the other two, houses Storage Subsystems,
DECUS, VIIS (Video Interactive Information Systems), etc and has not
been sold. (yet?)
Larry
|
3248.15 | comments | POBOX::SEIBERTR | | Fri Jul 15 1994 13:21 | 5 |
| Regarding a few back.....are we suppose to know all the international
call letters too?????? I guess its time to put all my WORK down and
start memorizing the phone book. :)
Renee
|
3248.16 | | NEWVAX::PAVLICEK | Zot, the Ethical Hacker | Fri Jul 15 1994 13:31 | 11 |
| re: .9 Digital directory
The last Digital Directory I received was dated Nov 1991. We were told
we "didn't need" any directory after that. Since there have been
numerous layoffs and office revamps since then, it's amazing that I
even have this copy, since it is essentially useless.
Please do not assume that "we all" receive phone books, or have ready
access to them.
-- Russ
|
3248.17 | VTX SITES | DELNI::HICKOX | N1KTX | Fri Jul 15 1994 13:38 | 4 |
|
VTX SITES will tell anyone what they to know. Paper free by 83! NOT!
Mark
|
3248.18 | ALERT | BIGQ::CANNATA | | Fri Jul 15 1994 14:08 | 2 |
|
Rathole Alert!!!!!!!!!!!!!!
|
3248.19 | | BIGQ::GARDNER | justme....jacqui | Fri Jul 15 1994 14:17 | 11 |
|
THE last tele-book published was December 1993. I do believe that
ole digital will be doing a once-a-year jobbie. See your local
mailroom for a copy or where to get one.
justme....jacqui
p.s. Three of us noters are from the same aisle in HLO!
|
3248.20 | I think I know you | SCITZO::OBRIEN | | Fri Jul 15 1994 14:27 | 10 |
|
re.9
Didn't I see you on television? Weren't you a finalist
in the Trivial Pursuit championships.
Mike :')
|
3248.21 | | CNTROL::DGAUTHIER | | Fri Jul 15 1994 15:36 | 13 |
| I aggree with .4....
>>For once, I'd like to hear an official announcement from corporate,
>>before I hear it from my neighbor.
Whatever the eventual outcome is, you can be sure that all the rumors
wil be false except possibly for one.
Allowing false rumors to spread unchecked can cause the company good
employees as they leave what they perceive to be a "sinking ship".
|
3248.22 | What will Digital do? | VIVALD::SHEA | | Fri Jul 15 1994 15:40 | 7 |
| Since we won't be manufacturing anything anymore, if I interprete the mfg plant
closings and sell-offs correctly, what will we do? How will we maintain any hope
of technical capability when the main driver of it, manufacturing, is all gone?
Does this mean we become a "super-VAR", making nothing ourself, just building
systems from others' disks, boards, power supplies, VT's, chips, etc.? If so,
how long can we last in that form? Not long, I'm afraid...
|
3248.23 | | ISLNDS::YANNEKIS | | Fri Jul 15 1994 16:33 | 15 |
|
> Since we won't be manufacturing anything anymore, if I interprete the mfg plant
> closings and sell-offs correctly, what will we do? How will we maintain any hope
> of technical capability when the main driver of it, manufacturing, is all gone?
>
> Does this mean we become a "super-VAR", making nothing ourself, just building
> systems from others' disks, boards, power supplies, VT's, chips, etc.? If so,
> how long can we last in that form? Not long, I'm afraid...
Do you consider Ford or Boeing manufacturing firms? I certainly do.
They essentially "only" assemble at this point in their evolution.
Greg
|
3248.24 | Wrong! | DECWET::LYON | Bob Lyon, DECwest Engineering | Fri Jul 15 1994 18:12 | 20 |
| Re: .23
> Do you consider Ford or Boeing manufacturing firms? I certainly do.
> They essentially "only" assemble at this point in their evolution.
Where do you get your (mis)information from? I spent the better part of
three years as a consultant on Boeing sites all over the greater Seattle,
WA area. I've know friends, neighbors, and acquaintances who do everything
from milling spars to designing 737-X landing gear to flight testing to
keeping the bazillion or so engineering drawings available online for
immediate access. I seen hundreds of jobs that result in the production
of stuff you wouldn't recognize as even being remotely related to aviation,
but that Boeing's business is dependent on (not to mention many people's
lives).
Boeing does *alot* more than "only" assemble and, although I don't know for
sure, I suspect Ford does as well (someone help me here) ... or maybe we're
thinking of different corporations.
Bob (refer to 3209.21 as well)
|
3248.25 | Boeing | WAYLAY::GORDON | In need of some excitement... | Fri Jul 15 1994 18:23 | 4 |
| I think the point was that Boeing itself does very little (if any)
manufacturing, not that all they did is assemble planes.
--Doug
|
3248.26 | Is this the source of the rumour? | MOVIES::MCLAREN | Oh no - Not ANOTHER amusing one-liner | Fri Jul 15 1994 18:50 | 25 |
| Hi,
I was mailed a extract from the Wall Street Journal this morning
which contained the following paragraph :
"Mr. Palmer noted that Digital could bring in new cash from the sale of
assets such as its disk-drive operation, which the company is negotiating
to sell to Quantum Corp. for about $400 million. Without offering details,
Mr. Palmer also confirmed negotiations with several companies to sell
excess semiconductor-manufacturing capacity. Digital already has such an
agreement with Advanced Micro Devices Inc. Mr. Palmer later said in an
interview that no Japanese companies were part of those talks."
Note the potential ambiguity w.r.t. "semiconductor-manufacturing
capacity"
Coupled with the reference to an agreement already in operation
with AMD. I assumed that Digital will be selling the services of
the FABs rather than the actual FABs themselves.
For those who may have been asleep for most of this year,
SQF (Another one for the Site code spotters ;-)) are making
486 clones for AMD. (Or is that just another rumour?).
/Duncan
|
3248.27 | Excuse me? | DECWET::LYON | Bob Lyon, DECwest Engineering | Fri Jul 15 1994 19:12 | 18 |
| Re: .25
> I think the point was that Boeing itself does very little (if any)
>manufacturing, not that all they did is assemble planes.
>
> --Doug
What exactly do you consider manufacturing? If taking a half dozen or so
4' x 12' x .030" aluminum alloy sheets and stack routing them into intricate
shapes, milling a 50' billet into a 737 spar, or stretching a the leading edge
of a 747 wind skin in a 400 ton press isn't manufacturing, I don't know what
is. This is done on Boeing land, in Boeing buildings, using Boeing equipment,
by Boeing employees. Been there, seen that (building 17-47, Auburn, WA).
This is as much manufacturing as making chips, thin film heads, disk drives,
or enclosures. Yes, Boeing does manufacturing, and one hell of alot of it.
Bob
|
3248.28 | | VIVALD::SHEA | | Fri Jul 15 1994 19:34 | 16 |
| RE: 23, 25
YES, absolutely, Boeing does manufacture! Your position that they only assemble
couldn't be more incorrect!
I supported Boeing in Wichita, KS for 2 1/2 years, and spent 11 years in mfg
before that. They are the quintessential manufacturer, in nearly EVERYTHING
they do to produce their aircraft. Sure there are some avionics farmed out to
suppliers, but you must not understand manufacturing, if you believe that Boeing
doesn't manufacture! Maybe a trip to their HUGE Wichita plant (over 20,000
employees at peak, mostly in manufacturing) and see real manufacturing (note to
mention the Seattle plants refered to in other notes!)
Assembly, is indeed, manufacturing, but not the high intensity, technology
driving foundation manufacturing like chip, disk, heads, circuit board, etc.
that result in COMPETITIVE ADVANTAGE!
|
3248.29 | | MRKTNG::VICKERS | | Fri Jul 15 1994 21:06 | 8 |
| Re .24 - I might add that unless it ceased recently, the Ford Rouge
River Works STILL makes steel/glass/etc from raw materials and
essentialy builds cars from raw material, energy, and blood. sweat,
and tears. It was (is) the largest vertically AND horizontally
integrated manufacturing facility in the world. Many concerns in
the U.S. still MAKE things - we aren't just a nation of assemblers.
And it's a good thing since sale of the created commodities provides
most of the new money in the system.
|
3248.30 | Fill not sell, I think | CADSYS::CADSYS::DIPACE | Alice DiPace, dtn 225-4796 | Sat Jul 16 1994 00:46 | 23 |
| re: .26
> Note the potential ambiguity w.r.t. "semiconductor-manufacturing
> capacity"
>
> Coupled with the reference to an agreement already in operation
> with AMD. I assumed that Digital will be selling the services of
> the FABs rather than the actual FABs themselves.
>
> For those who may have been asleep for most of this year,
> SQF (Another one for the Site code spotters ;-)) are making
> 486 clones for AMD. (Or is that just another rumour?).
>
>/Duncan
It has been publicly announced that we are making AMD/486 clones in SQF to
help fill our fab lines to capacity.
Don't believe we want to sell our fabs, just fill them. The latest
re-org announcement making SCO (the semiconductor group, including SQF and HLO)
a business unit seems to be in preparation mor AMD type deals.
Alice
|
3248.31 | | JUPITR::KWILSON | Just plane crazy | Sat Jul 16 1994 09:33 | 12 |
| As someone who presently works in the thin film heads manufacturing
engineering group in Shrewsbury and is awaiting an offer in the FAB 4
engineering group in Hudson, I'm sure glad I took the time to read all
these notes to help with my decision! 8^) 8^)
Maybe I need a coin with 4 sides (Digital, Quantum, AMD or Intel). At
least I feel lucky to be in a group (or going to one) that will not
likely have layoffs...for a while anyway.
Keith
|
3248.32 | Manufacturing Alive and Well at Ford | GLDOA::CUTLER | Car Topin' On The Cumberland | Sat Jul 16 1994 11:24 | 85 |
|
>>> Do you consider Ford or Boeing manufacturing firms? I certainly do.
>>> They essentially "only" assemble at this point in their evolution.
WRONG! WRONG! WRONG! WRONG! Ford certainly does not "only" assemble
at this point. Don't know about Boeing, but Ford does
do its share of manufacturing! True they do purchase from outside
suppliers, but they still have a very large manufacturing base.
Back in 79, 80, 81 they did have grand plans to never manufacture
and design their own engines anymore, they were planning on "buying"
their engines from outside suppliers (Japanese). They were also
planning on farming out other engineering/manufacturing tasks. The
Ford PROBE was to be the first of these cars (it was also intended
to replace the Mustang, sorry not replace but actually be the
new MUSTANG). All engineering of the interior/exterior, engine/
drivetrain were to come from Mazda. I remember Ford engineering groups
"fighting" with Ford "Corporate" about doing pieces of that car.
Eventually, I think they won on the "engine/drivetrain" and "interior".
Mazda runs the assembly plant where these cars are assembled, but,
Ford has assumed more and more control of this car, the most recent
design changes (which are gorgeous), where headed up by Ford Design
engineers working with Mazda. And it did not replace the Mustang, and
became the Probe (this saved the Mustang Assembly Plant from being
shutdown --- this was supposed to orginally happen around 88 or 89 --
I think). Bottom line, Ford "changed their minds" about getting out
of the engine design/manufacturing business. Something about having
some control over your own destiny, and reliability of sources. No
engine available, can't sell a car. One of the problems is that
when they find/buy engines from other sources, they have to sign up
for "X" number of engines (in order to get a certain price) if the
car is not selling to well, they still have to buy the engines, if
the car is "hot", they have to live within the constraints of the
original contract and may "not" be able to purchase what they need
quickly enough. You want to be able to sell those cars when the demand
is high ($$$$$$) When the plants are controlled by them, they can
schedule/ramp up production on their own. True for some cases
like the Ford Taurus "SHO", they purchase special engines (94 SHO has
a Yamaha, DOHC, 4V, V6 --- nice engine). But, they only plan on
selling so many of these. Guess what tho, they are planning on
eventually replacing this engine too, with one of their own, (ROMEO
engine, DOHC, 4V, Aluminum block V8 --- better engine and hotter).
Ford is definitely not getting out of this business, They are now
(and have been for the last 5-6 years), in the
process of replacing everyone of their engines and transmissions with
new designs (Their own). I've been in these plants and they are
huge, lots and lots of machines taking rough castings (received from
Ford Casting plants) and machine parts down to the tolerances
required for assembly in the engine. Same is true on the
Transmission side, even in the Car Assembly plants, you'll find some
manufacturing of parts (Huge stamping presses, making body panels).
All new engines, new/re-furbished manufacturing facilities and processes
= heavy commitment (investment wise) to retaining this ability.
As far as their suppliers go (for other parts), they have
first and second tier suppliers, first tier suppliers get the bulk of
the contracts (for parts), if for some reason, demand goes up, or the
first tier supplier fails (to supply quality and contracted number of
parts), the second tier supplier "kicks in". To be a first tier
supplier, you have to meet certain requirements, quality, price
(price used to be the only driving force in order to get one of these
contracts, quality plays a much bigger role these days, and multi-year
contracts) and capacity. Second tier suppliers have to meet
the same quality requirements, but because
they are a second tier supplier, their price/part may actually be
higher than the first tier supplier. Ford may have
more than one first tier supplier for a particular part, you really
don't want to have too many of these, it may become to unmanageable,
in terms of "keeping an eye on the quality" of the parts received.
These are big contracts.
There was a note, that referred to Rouge, its still alive and well.
Although not what it was in its heyday (back when Henry originally
built it). The Steel manufacturing operation has been sold off,
but, you still have a facility manufacturing glass, a facility
manufacturing steel, a stamping facility, and engine manufacturing
plant and a Car assembly plant (Mustangs) all in the Rouge complex.
Manufacturing is alive and well at Ford (and GM and Chrysler).
Rick C.
|
3248.33 | When mfg's gone, we mortgage the future... | COOKIE::SHEA | | Sat Jul 16 1994 19:33 | 9 |
| Re: Last few...
Manufacturing creates wealth, and drives innovation more than anything.
When Digital gets out of manufacturing, we will finish our
transformation to a Wang, and become more irrelavant than ever. We
don't have the expertise or resolve to continue with world-beating
manufacturing and technological innovation. I'll say it again,
manufacturing is the prime source of competitive advantage in our
business, and we're selling, closing, laying off what's left.
|
3248.34 | looks like a sale candidate tome | CARAFE::GOLDSTEIN | Global Village Idiot | Sun Jul 17 1994 01:36 | 18 |
| re: future of chip fab
I have no inside information at all. I do however read the tea leaves
differently.
If you want to sell a business (say, a fab), the buyer will expect
certain things ahead of time. Like financial information.
It appears that Semiconductor Ops was a separate PBU in the 1992 reorg,
but lost its independence late last year and ended up reporting to
Strecker. In the latest reorg du jour, it becomes a PBU again. So's
storage, though storage rolls into "component division". So's
networks. So's Components & Peripherals. It strikes me that the
Component Division is structured to be a spinoff/seloff engine, and
Semi is so far along it isn't even tied to the engine.
Of course, what do I know? My group is scheduled to be "outsourced",
sans US employees, if I'm to believe the birds.
|
3248.35 | | STRATA::JOERILEY | Legalize Freedom | Mon Jul 18 1994 01:36 | 9 |
| RE: .11
>Where's Massachusetts?
>Chris
Chris maybe it's better that you don't know. :^)
Joe_a_life_long_Massachutts_resident_who_sometimes_wonders_why.
|
3248.36 | Manufacturing Added Value | HLDE01::VUURBOOM_R | Roelof Vuurboom @ APD, DTN 829 4066 | Mon Jul 18 1994 06:33 | 15 |
| Re .33
> Manufacturing creates wealth, and drives innovation more than anything.
Obviously somebody forgot to tell this to Microsoft.
Adding value creates wealth and drives innovation more than
anything. Manufacturing, assembly, services, applications are
all ways of creating that wealth. In a real sense any of these
can be considered "manufacturing" which in its true sense beens
making something new (adding value) to raw materials but
I don't believe that traditional manufacturing has any special
claim to fame.
re roelof
|
3248.37 | | VIVALD::SHEA | | Mon Jul 18 1994 13:07 | 13 |
| RE: .36
I don't disagree with your definition of manufacturing. However, our customers
demand products which have competitive advantage created in the traditional
manufacturing space. Innovations to solve cost, time-to-market, performance,
ease-of-use and other challenges in hardware, software, business solutions, etc.,
occurs at a surprising rate in the "traditional" manufacturing environment. I
think Digital gives up a huge source of ideas for competitive advantage when we
give up on our "traditional" manufacturing.
Digital will go through a giant metamorphosis to become get "Microsoft wannabe".
We leave a lot of potential on the table if/when we slash and burn our
"traditional" manufacturing efforts.
|
3248.38 | "Virtual Companies" | WHOS01::ELKIND | Steve Elkind, Digital Consulting @WHO | Mon Jul 18 1994 13:08 | 8 |
| The NY Times' Sunday business section from this week has an article on
the relatively new phenomenon of "virtual companies", companies that
come up with and market new products, but have someone else manufacture
them. I only skimmed the first paragraph or so, and set it aside for
later reading, so I can't fill in the details - but it would seem that
if this is the way DEC (er, Digital) went, it would be far from alone.
The wealth could be perhaps in the intellectual property, not in
producing its physical manifestations.
|
3248.39 | | VIVALD::SHEA | | Mon Jul 18 1994 13:29 | 16 |
| RE: 38
An industry consortium studied this concept of "virtual companies" about 2 years
ago. A substantial report was written, and is available from Lehigh U. It
coined the phrase "Agile Manufacturing" talking about companies getting together
to solve specific customer problems by bringing diverse expertise together just
long enough to provide the best possible, cost effective solution, then going on
to other challenges. What would develop is an environment where competitors
would become partners for specific purposes, in "virtual companies" in many
parallel combinations. These "virtual companies" would have finite lives. An
important point is that each would bring expertise in manufacturing,
distribution, design, etc., to maximize value-added to the process.
Because it was a manufacturing based consortium, it focused on the potential of
combining several mfg experts, with specific technical capabilities, to provide
customer-driven, optimal solutions.
|
3248.40 | Virtual society, too, I should think | STOWOA::NELSONK | | Mon Jul 18 1994 14:16 | 2 |
| Will a virtual corporation pay virtual taxes to a virtual government?
:-)
|
3248.41 | wealth vs wealthy | RANGER::BRADLEY | Chuck Bradley | Mon Jul 18 1994 14:45 | 30 |
|
the recent notes about creating wealth are interesting.
there is a difference between creating wealth and getting wealthy.
creating wealth makes a society better off.
getting wealthy may be at the expense of society.
it is also possible to get wealthy by creating wealth.
most wealth is created by manufacturing.
some economists argue that education is creating wealth.
most economists agree that trade, such as grocery stores,
computer distributors, and stock markets create little
wealth, but may make some traders wealthy. to the extent that the
trader created utility of location, some wealth was created.
to the extent that the trader is more efficient than alternatives,
some wealth is created. these are minor effects.
some people have gotten wealthy by trading in the stock market but the
stock market does not create wealth. only to the extent that it is better
at making an efficient market for new capital than other forms, such as
investment banks, does the stock market create wealth. as a contibutor to
the wealth of society, the stock market is equivalent to a giant
poker game.
this is not to say that manufacturing is automatically good for society.
there are many examples of manufacturers getting wealthy by passing on
some of their costs to society in the form of crippled workers or a
poisoned environment.
anyway, the distinction between the economic wealth of a society, and
a person or firm getting wealthy might reduce the disagreement.
|
3248.42 | | VIVALD::SHEA | | Mon Jul 18 1994 15:42 | 6 |
| All wealth is created by one of three things: farming, mining and manufacturing.
Other activities facilititate wealth creation: distribution, engineering, R&D,
marketing and others. Some activities primarily scoop wealth (represented by
dollars) together for the undeserving: stock brokerage, government, etc.
These represent the leechs on the wealth creators of any, and especially a free
market system.
|
3248.43 | Driven by CUSTOMERS? How? | JGODCL::HEIJSEN | Wil Heijsen | Tue Jul 19 1994 04:44 | 7 |
| re .39
What's a 'customer driven solution or product'?
Has anybody an example of this concept? Or is it just a management buzz
word, hoping things like this start to happen as a result of using
these phrases?
|
3248.44 | Now there's a Rathole - management buzzwords! ;^) | SUBURB::POWELLM | Nostalgia isn't what it used to be! | Tue Jul 19 1994 05:16 | 4 |
|
Like "Ramp up," and Focus in?"
Malcolm.
|
3248.45 | Its just a phase, it will pass | WOTVAX::GREENJA | Andy Green | Tue Jul 19 1994 05:54 | 14 |
|
> what's a "customer-driven solution or product" ?
Its an incredibly boring process that involves talking to the customer about
his problem and then simply providing something that will solve it.
Its not nearly as exciting as telling the customer what he wants and
reducing his problem by giving him a whole set of different ones to
worry about.
The drawback is that it needs people to make it work so it looks like
we will continue having fun right to the end.
;-)
|
3248.46 | Mega Hertz | HLDE01::VUURBOOM_R | Roelof Vuurboom @ APD, DTN 829 4066 | Tue Jul 19 1994 10:11 | 3 |
| > what's a "customer-driven solution or product"?
Sounds suspiciously self-driven rental truck...
|
3248.47 | RE: Customer driven solution or product | VIVALD::SHEA | | Tue Jul 19 1994 14:13 | 17 |
| Digital even does this, sometimes...but basically, its working in partnership
with our customers to solve THEIR business problems with our technology and
expertise. As said before, its as easy as asking them what they need.
Could be big or small, like the Abbott Labs/Digital/Consillium manufacturing data
collection, etc. system that was validated by the FDA recently (a year ago?)
...or the SMARTs project with Boeing (where we didn't listen well, or the
customer didn't tell us what they really wanted).
Or by doing QFD's, customer advisory boards, CI's (Contextual Inquiries), to find
out what the customer want IN THEIR TERMS! We try to do this for the Storage
Management products here in Colorado, though expedience sometimes precludes this
from being done, or done properly.
It's frighteningly easy, once you sit down and think about it...why does Digital
make it so artificially complex?
|
3248.48 | Couldn't resist | DECWET::LYON | Bob Lyon, DECwest Engineering | Tue Jul 19 1994 14:34 | 6 |
| RE: .47
>...or the SMARTs project with Boeing (where we didn't listen well, or the
>customer didn't tell us what they really wanted).
Both, not to mention the customer kept changing their mind as to what they
really wanted, not to mention ... never mind.
|
3248.49 | | BONNET::NIMMO | | Fri Jul 29 1994 04:19 | 0
|