| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3086.1 | Formerly AOF | MSDOA::SCRIVEN | | Thu May 19 1994 16:55 | 14 |
| The solutions desk is DTN 275-3200 or 264-3713 (the later for PC's),
I'm not sure where there located, but I don't know how your customer
would be aware of the "solutions Desk".... What they are....A group of
people within US Logistics Services that assist CSC's SALES, Business
OPs, etc., expedite, track, trace, etc., orders placed for or by
customers. I believe that probably 90% of their calls are from CSC's
(Customer Support Consultants). It looks like they've got the wrong
DTN Prefix (or outside); but the 3200 is correct.
Hope this helps......
Toodles.....JP
(A CSC that uses the solutions desk daily)
|
| 3086.2 | At DAScomb Road | CSLALL::HENDERSON | Be there | Thu May 19 1994 17:49 | 9 |
|
The non PC solutions desk is about 15 feet to my left (actually about
20 desks) at the DTN posted in .1
Jim
|
| 3086.3 | Here we are.... | WMOIS::ALEXANDER_D | Don't stop believing | Fri May 20 1994 12:28 | 19 |
| I'm Deb Alexander and I work on the Solutions Desk. We
are located in DAS (Andover, MA).
Our DTN is 275-3200 and the PC Solutions Desk is located in
MKO and thier DTN is 264-3017.
We assist CSC's, LSSN's, Sales, DDD, and Distributors with
order status, expedites, change orders, lead times, and various
other order fulfillment requests.
Our calls are about 30% from CSC"s, 30% from DDD, and 30% from
Distributors and the remaining 10% from other groups.
If you get anymore calls for us just send them to our DTN - 275-3200.
Deb 8-) (and the rest of the Desk Agents)
|
| 3086.4 | 264-3713 PC Hotline in MKO1 | AIMHI::HARMAN | | Fri May 20 1994 13:22 | 22 |
| Hi,
The correct number for the PC Hotline ( a.k.a. Solutions Desk ) is
DTN :: 264-3713. As stated in other replies, these folks are there
to provide PC Order Support. They basically act as the "middle person"
between the Sales Rep ( Field, DDD or Desktop ) and Fulfillment &
Distribution ( Logistics ).
Specific work functions include; order status, expedite, shipment
tracer, cargo claims, post-ship invoice corrections, et.al. They
do not directly "work" MRR or RA issues, but will ensure the
proper support group is given the request/issue.
Oh, the group resides in MKO01, down the hall from Desktop Direct
and is functionally aligned with the PC Business Unit.
Any other question, please call me at DTN 264-0370. I am associated
with that group.
Thanks and keep selling.
Marty
|
| 3086.5 | Thanks! | MROA::BERICSON | MRO1-1/KL31 DTN 297-3200 | Mon May 23 1994 11:11 | 4 |
| Thanks to you all... where would we be without notes? Aside from the
flamers real useful information is conveyed.
Bob
|